Print Guarantee wording confusing?

Protographer

The SmugMug Print Guarantee, http://www.smugmug.com/help/print-guarantee, states that "SmugMug uses a professional lab renowned for their color accuracy and consistency, but they do not attempt to make adjustments to your photos.".

This may be true if the "true color" option has been selected but not, at least as far as I can see, if the "auto color" option has been selected, for printing. Since the "auto color" option may be selected by default, visitors may never be conscieously aware that automatic colour correction was done on their print order.

The guarantee's reference to " ... do not attempt to make adjustments to your photos ... " then seems misleading and confusing.

Am I missing something here? [It certainly wouldn't be the first time.]
Thanks.

Andy

I'll look into it, thanks for making the post!

Cheers,

Andy

Protographer

Andy wrote:

I'll look into it, thanks for making the post!

Any word?

Andy

Protographer wrote:

Any word?

Hi ,when we have it you will hear about it

This is on the list, I've noted the post, the request. I'm sorry we aren't moving as fast as you'd like on this. I'm not sure if we will change it, but we sure are discussing it.

I wish I had a better answer for you.

Protographer

Andy wrote:

Hi ,when we have it you will hear about it

This is on the list, I've noted the post, the request. I'm sorry we aren't moving as fast as you'd like on this. I'm not sure if we will change it, but we sure are discussing it.

I wish I had a better answer for you.

Okie, dokie! I guess these things all take their time. Duly noted.

Andy

Protographer wrote:

Okie, dokie! I guess these things all take their time. Duly noted.

Some do. This was an easy change for us to make, but I needed to thing abou the wording a bit.

New, simpler language on the guarantee

http://www.smugmug.com/help/print-guarantee

Thanks!

brandofamily

This may be an odd request, but is there a chance that SM could post a heads up if and when they change their info page layouts or content. I know I'm overly picky, but I followed your lead some time ago and created various mock up pages to mimic the SM info pages so as to keep my theme... I'm not crazy enough to try to redo ALL of them, but I like to keep my site up to date...
here are examples of my pages (mimicing SM's)
http://brandolinoimaging.com/gallery/2175653
http://brandolinoimaging.com/gallery/1534565
http://brandolinoimaging.com/gallery/1096855
http://brandolinoimaging.com/gallery/1096449

Thanks for a wonderful service

Andy

brandofamily wrote:

This may be an odd request, but is there a chance that SM could post a heads up if and when they change their info page layouts or content. I know I'm overly picky, but I followed your lead some time ago and created various mock up pages to mimic the SM info pages so as to keep my theme... I'm not crazy enough to try to redo ALL of them, but I like to keep my site up to date...
here are examples of my pages (mimicing SM's)
http://brandolinoimaging.com/gallery/2175653
http://brandolinoimaging.com/gallery/1534565
http://brandolinoimaging.com/gallery/1096855
http://brandolinoimaging.com/gallery/1096449

Thanks for a wonderful service

No, Anthony, it's not possible, I'm sorry. We react to great suggestions, and we do them. This suggestion came on a Tuesday and went live on Thursday. I'm sorry but what you are asking for is unreasonable. Just update your HTML, what's the issue? The old guarantee still applies.

brandofamily

I didn't think this was a funny request and I'm not asking to "be informed" before you adjust a page as you did... I've already adjusted mine.... the deal is not a big one... but SM keeps us posted periodically on changes and adjustments I just thought a business would inform it's partners of changes in how it's promoting itself.... we are partners w/ SM correct?

Andy

brandofamily wrote:

I didn't think this was a funny request and I'm not asking to "be informed" before you adjust a page as you did... I've already adjusted mine.... the deal is not a big one... but SM keeps us posted periodically on changes and adjustments I just thought a business would inform it's partners of changes in how it's promoting itself.... we are partners w/ SM correct?

What's funny, is that we can't seem to win


And we do inform. Didn't I just do that here? I'm lost, Anthony

If you need help updated your pages with SmugMug html, just holler, we'll be happy to help

brandofamily

Yes I guess you did. But I found this thread purely by chance... I was thinking along the lines of a "sticky"

Andy

brandofamily wrote:

I was thinking along the lines of a "sticky"

It hardly merits a sticky. Anthony, we make changes all the time to the site, and we publish them in our release notes. Granted, our release notes are lagged (expect Don to update that with all the stuff that's gone out in the past few months), but just subscribe to the rss feed there, no biggie

You are using a SmugMug page on your site. It is your responsibility to make sure your code is up to date. I posted at 2am about last night's changes. Dunno what else I can do to satisfy you, Anthony

EDIT: And you are not a pain in my neck

brandofamily

Andy wrote:

I posted at 2am about last night's changes.

I missed that post...where can I read it? I've checked the release notes...

Protographer

Andy wrote:

Some do. This was an easy change for us to make, but I needed to think about the wording a bit. New, simpler language on the guarantee
http://www.smugmug.com/help/print-guarantee

Great new, accurate, descriptive, easy-to-understand wording! clap. Superb update speed. :ivar Many thanks.

Andy

Protographer wrote:

Great new, accurate, descriptive, easy-to-understand wording! clap. Superb update speed. :ivar Many thanks.