crop adjustment won't "stick"

brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
edited June 19, 2007 in SmugMug Pro Sales Support
I've set proofing delay to adjust if needed. On order #322994 (not yet sent off) I'm trying to adjust the crop (by moving the crop lines all the way down to the feet) but when I click save I see no difference on the preview thumb...
HELP...

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 19, 2007
    brandofamily wrote:
    I've set proofing delay to adjust if needed. On order #322994 (not yet sent off) I'm trying to adjust the crop (by moving the crop lines all the way down to the feet) but when I click save I see no difference on the preview thumb...
    HELP...
    Sorry Anthony, it's a bug. One of two work-arounds:

    1) recrop on your computer, reupload

    or

    2) adjust the crop the tiniest amount in the inward direction and it will stick.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
    edited June 19, 2007
    Andy wrote:
    Sorry Anthony, it's a bug. One of two work-arounds:

    1) recrop on your computer, reupload

    or

    2) adjust the crop the tiniest amount in the inward direction and it will stick.
    With the new hottness of proofing delay it would be greatly appreciated if the bug could get fixed ASAP....Thanks
  • brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
    edited June 19, 2007
    Andy wrote:

    2) adjust the crop the tiniest amount in the inward direction and it will stick.
    As soon as I pull the crop to the feet it reverts back to original... just thought I'd let you know... this really sucks...
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 19, 2007
    brandofamily wrote:
    As soon as I pull the crop to the feet it reverts back to original... just thought I'd let you know... this really sucks...
    Of course it sucks. I'm very sorry about it, I can do no more than apologize so much though. I'm really sorry about it.

    Would you like me to make the crop for you, happy to do so :)

    Just let me know the ord# and the image.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
    edited June 19, 2007
    Andy wrote:
    Of course it sucks. I'm very sorry about it, I can do no more than apologize so much though. I'm really sorry about it.

    Would you like me to make the crop for you, happy to do so :)

    Just let me know the ord# and the image.
    Just venting... I replaced the pic...It was early, I was cranky...
  • nipprdognipprdog Registered Users Posts: 660 Major grins
    edited June 19, 2007
    Andy wrote:
    Sorry Anthony, it's a bug.

    Hi Andy, I just popped in here to start a thread about this, and found this thread.

    I just recently saw the light and switched to proofing. is the bug, a temporary bug?
    Jim

    http://www.knippixels.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 19, 2007
    nipprdog wrote:
    Hi Andy, I just popped in here to start a thread about this, and found this thread.

    I just recently saw the light and switched to proofing. is the bug, a temporary bug?
    All bugs are temporary - some just longer than others. Sorry for the hassle on this one :(
    Andy

    Portfolio • Workshops • Facebook • Twitter
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