Upload Problems?????

largelylivin · June 26, 2007

I've been trying to upload all day without success. With the smugmug drag-n-drop, after it uploads everything, it says sorry we didn't get any photos. On SE I keep getting the message wrong RPC_XML: Wrong FOrmat () 4.

Anyone else??

devbobo · June 26, 2007

largelylivin wrote:

I've been trying to upload all day without success. With the smugmug drag-n-drop, after it uploads everything, it says sorry we didn't get any photos. On SE I keep getting the message wrong RPC_XML: Wrong FOrmat () 4.

Anyone else??

What type of images are they ? And are they in sRGB or AdobeRGB ?

largelylivin · June 26, 2007

devbobo wrote:

What type of images are they ? And are they in sRGB or AdobeRGB ?

they are jpeg and SHOULD be sRGB but I haven't verified that recently.

largelylivin · June 26, 2007

largelylivin wrote:

they are jpeg and SHOULD be sRGB but I haven't verified that recently.

In my conversion process on Adobe CS2 there was a check box for "include ICC" I don't recall seeing it before and DID NOT select it.

nipprdog · June 26, 2007

largelylivin wrote:

I've been trying to upload all day without success.

Anyone else??

my upload attempts keep getting aborted. I get that 'software aborted etc' box. happened for or five times in the last two hours.

largelylivin · June 26, 2007

largelylivin wrote:

In my conversion process on Adobe CS2 there was a check box for "include ICC" I don't recall seeing it before and DID NOT select it.

That may be the problem. I have been using a script until today because it "broke". Since then I was using the "image processor" and that's what is different.

nipprdog · June 26, 2007

nipprdog wrote:

my upload attempts keep getting aborted. I get that 'software aborted etc' box. happened for or five times in the last two hours.

just happened again.

box says; 'java.netsocket exception. software caused connection abort. socket write error

mlee · June 26, 2007

nipprdog wrote:

my upload attempts keep getting aborted. I get that 'software aborted etc' box. happened for or five times in the last two hours.

Same thing has been happening to me for the last several hours.

And the site has been extremely slow for the past few days.

mlee · June 26, 2007

Error after error. I cant seem to get past about 100MB before it dies...

"java.net.SocketException: Software caused connection abort: socket write error
"

mlee · June 26, 2007

This is not cool.

nipprdog · June 26, 2007

other things are happening.

check my first two posts in this thread;

http://www.dgrin.com/showthread.php?t=64931

nipprdog · June 26, 2007

every one needs to check their site. all kinds of things going on. I've lost all of the 'page' tools, and ALL of my galleries show only thumbnails.

however, I'm sure that the reason we haven't heard from the TEAM, is because they are busy addressing the issue.

Allen · June 26, 2007

nipprdog wrote:

every one needs to check their site. all kinds of things going on. I've lost all of the 'page' tools, and ALL of my galleries show only thumbnails.

however, I'm sure that the reason we haven't heard from the TEAM, is because they are busy addressing the issue.

All your pages are showing good here. My site looks ok also logged in.
Try clearing your Smugmug cookies.

mlee · June 26, 2007

Only time will tell, but so far I'm having a little bit better luck with the "send to smugmug" program--I'm on image 15 of 271!

Keeping my fingers crossed.

Thando · June 26, 2007

It's been my experience that a socket error means that the connection is disrupted. The tricky part is figuring out what causes it. It can be caused by security software or your actual connection to SmugMug. If you have problems, can you run a traceroute from SmugMug? Just use this link while you are logged in: http://www.smugmug.com/homepage/traceroute.mg
Then email the results to SmugMugs support. That will get us started.

mlee · June 26, 2007

Replying to their reply, here's some more details in an email response I just sent in to support:

I'm actually running Mozilla Firefox 2.0.0.4.

I've been running a constant ping to the hera.smugmug.com address from
two completely separate networks (Road Runner and XO), and I've been
seeing intermittent time outs on both connections at the same times.

I'm seeing intermittent connection issues to both smugmug.com
addresses and dgrin.com.

I'm now trying the 'send to smugmug' program, and it seems to have a
lot better error correction than the java application and is
correcting itself after the connection problems I'm seeing with the
ping command (again, on two completely separate networks).

The site has also been intermittently slow for the past few weeks
(from the multiple networks I've tried).

Other than the built-in Windows Firewall and a Netgear router in front
of my computer, there is nothing else.

I get this anytime I run a traceroute from my home network:

Tracing route to hera.smugmug.com URL="http://63.81.134.23/"]63.81.134.23[/URL
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.1.2.2
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 273 ms 308 ms 302 ms hera.smugmug.com URL="http://63.81.134.23/"]63.81.134.23[/URL

Trace complete.

Thando · June 26, 2007

Please use www.smugmug.com. It should get to the same place, but hera may change.

mlee · June 26, 2007

Thando wrote:

Please use www.smugmug.com. It should get to the same place, but hera may change.

They both appear resolve to the same address at this time.

nipprdog · June 27, 2007

here's mine;

1 gw2.sv3.smugmug.net (10.27.27.11) 0.237 ms 0.093 ms 0.113 ms
2 r2.sv1.smugmug.net (63.81.134.2) 1.850 ms 12.346 ms 1.616 ms
3 Level3-Pri-ED.sv1.equinix.net (206.223.117.36) 2.281 ms 2.225 ms 2.117 ms
4 vlan52.csw2.SanJose1.Level3.net (4.68.123.62) 8.494 ms 13.242 ms 2.515 ms
5 ae-72-72.ebr2.SanJose1.Level3.net (4.69.134.213) 2.765 ms 13.414 ms 2.611 ms
6 ae-3.ebr1.Denver1.Level3.net (4.69.132.58) 82.411 ms 85.738 ms 90.316 ms
7 ae-1-100.ebr2.Denver1.Level3.net (4.69.132.38) 86.938 ms 85.905 ms 90.461 ms
8 ae-3.ebr3.Chicago1.Level3.net (4.69.132.62) 87.171 ms 81.319 ms 90.053 ms
9 ae-68.ebr1.Chicago1.Level3.net (4.69.134.57) 79.944 ms 85.785 ms ae-78.ebr2.Chicago1.Level3.net (4.69.134.61) 79.833 ms
10 ge-6-0-0-51.gar2.Chicago1.Level3.net (4.68.101.12) 79.797 ms ge-7-0-0-56.gar2.Chicago1.Level3.net (4.68.101.172) 79.539 ms ge-7-0-0-52.gar2.Chicago1.Level3.net (4.68.101.44) 79.454 ms
11 INSIGHT-MID.gar2.Chicago1.Level3.net (4.79.74.18) 85.169 ms 85.178 ms 85.198 ms
12 74.128.8.206 (74.128.8.206) 86.202 ms 85.799 ms 85.824 ms
13 74-132-0-78.dhcp.insightbb.com (74.132.0.78) 87.546 ms 87.422 ms 87.559 ms
14 74-132-0-146.dhcp.insightbb.com (74.132.0.146) 87.444 ms 87.007 ms 87.084 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Traceroute complete! That wasn't so bad, was it?

largelylivin · June 27, 2007

bump

largelylivin wrote:

I've been trying to upload all day without success. With the smugmug drag-n-drop, after it uploads everything, it says sorry we didn't get any photos. On SE I keep getting the message wrong RPC_XML: Wrong FOrmat () 4.

Anyone else??

got lost, still any issue

sellis · June 27, 2007

same issue here
I'm having the Java "socket write error" also. Had the same problem last night and tried again this morning. I'm actually glad it's not just me.

"Send to Smugmug" works, but only in small batches. I don't know if that is normal since I've only used the Drag and Drop uploader.

No settings have changed on my computer since the last upload that worked.

largelylivin · June 27, 2007

Looks like "my bad"
Don't understand it, but I think I was generating bad files somehow. Re-did my scripts and new files uploaded fine.

Donno.

mlee · June 27, 2007

My reply to support's reply this morning:
----

I was able to finish up my upload last night using the 'send to
smugmug' program (although it was moving very very slow). I haven't
tried the java application again, but it was very evident that
yesterday evening there was major packet loss from both of the
networks I was testing on.

Here are speed tests from both. The first is the RoadRunner connection
and the second is an XO/Allegiance Telecom T1.

http://www.speedtest.net/result/146212002.png

http://www.speedtest.net/result/146231422.png

Andy · June 27, 2007

mlee wrote:

My reply to support's reply this morning:
----

I was able to finish up my upload last night using the 'send to
smugmug' program (although it was moving very very slow). I haven't
tried the java application again, but it was very evident that
yesterday evening there was major packet loss from both of the
networks I was testing on.

Here are speed tests from both. The first is the RoadRunner connection
and the second is an XO/Allegiance Telecom T1.

http://www.speedtest.net/result/146212002.png

http://www.speedtest.net/result/146231422.png

Hi, wha'ts your SmugMug site, I would like to run a diagnostic test please.

mlee · June 27, 2007

Andy wrote:

Hi, wha'ts your SmugMug site, I would like to run a diagnostic test please.

bcp.smugmug.com

It's been intermittently slow all day.

Mike

John J · August 5, 2007

I'm having the same issue, "Socket write error". I'm going to try clearing cookies.
johnjphotography.smugmug.com

John

Barb · August 5, 2007

John J wrote:

I'm having the same issue, "Socket write error". I'm going to try clearing cookies.
johnjphotography.smugmug.com

John

Hi John,

I ran a diagnostic test on your account, and there seems to be some problems with your connection to us. I am wondering if you are running any type of firewall software, browser add-ons, etc? Can you run a trace route for us and post the results here?

Try these instructions to run a traceroute on a PC:
http://www.smugmug.com/gallery/2959046
That will help us see if and where any problems may be.

John J · August 5, 2007

Hello Barb,
I just sent an e-mail to the support heroes with that info but have heard back yet.
Here ya go.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\John>tracert www.smugmug.com
Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 * * * Request timed out.
2 18 ms 8 ms 8 ms 113-49.69-92-cpe.cableone.net [69.92.113.49]
3 27 ms 17 ms 29 ms 12.116.42.237
4 21 ms 27 ms 22 ms tbr2.hs1tx.ip.att.net [12.123.134.46]
5 22 ms 33 ms 34 ms tbr1.dlstx.ip.att.net [12.122.10.129]
6 41 ms 40 ms 21 ms gar8.dlstx.ip.att.net [12.122.100.21]
7 30 ms 23 ms 31 ms 12.86.20.6
8 22 ms 21 ms 23 ms ve5.fr3.dal.llnw.net [69.28.171.105]
9 73 ms 52 ms 72 ms tge1-2.fr3.phx2.llnw.net [69.28.171.129]
10 54 ms 66 ms 53 ms tge2-1.fr4.phx2.llnw.net [69.28.171.102]
11 53 ms 53 ms 53 ms tge2-1.fr3.phx1.llnw.net [69.28.171.89]
12 65 ms 52 ms 53 ms tge1-2.fr3.lax.llnw.net [69.28.171.82]
13 52 ms 74 ms 52 ms ve6.fr4.lax.llnw.net [69.28.171.206]
14 90 ms 73 ms 69 ms tge1-3.fr3.sjc.llnw.net [69.28.171.118]
15 62 ms 68 ms 72 ms smugmug.ge3-1.fr3.sjc.llnw.net [208.111.152.78]
16 64 ms 67 ms 85 ms hera.smugmug.com [63.81.134.23]
Trace complete.
C:\Documents and Settings\John>

John J · August 5, 2007

I started uploading earlier today and the first 20 or so photos went fine. Since the error I did reload Java.
Just so you know though, I am quite an idiot when it comes to anything computer related.
John

John J · August 6, 2007

:bash AAARRRGGGHHH! It's happening again. This morning I was able to upload fine. Now I get this Socket write error again. What gives? I haven't changed anything.

Is this a SM issue?

John J.

www.johnjphotography.smugmug.com

Andy · August 6, 2007

John J wrote:

:bash AAARRRGGGHHH! It's happening again. This morning I was able to upload fine. Now I get this Socket write error again. What gives? I haven't changed anything.

Is this a SM issue?

John J.

www.johnjphotography.smugmug.com

Hi, no it's a local communications issue - please write our Support Heroes and we'll help you out.
http://www.smugmug.com/help/emailreal

Upload Problems?????

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