Nervous

GJMPhotoGJMPhoto Registered Users Posts: 372 Major grins
edited June 28, 2007 in SmugMug Pro Sales Support
As you guys probably are aware, I've just started using Smugmug. My first customer jobs are shipping as we speak (some may have arrived) and frankly, I'm nervous.

I've never given up so much control and quality control before. To not pre-view what my customer is receving is nerve-racking.

To make matters worse, I just discovered the EZPrint ICC profile. All my reading led me to embed sRGB...but I didn't notice the link to the EZPRINT.ICC until now :(

So...a couple of questions:
- Is ANY sRGB embedded profile sufficient? (using True color)?
- Does anyone from Smugmug quality control what comes out of Georgia? How about the EZPrint folks themselves?
- If the EZPrints folks see something really flat / off coming out, do they stop it? I've gotten calls in the past from my usual color labs when something doesn't quite look right. I'd rather not find out about a problem from my customers...who, thanks to the web, no longer have as close a personal relationship with me...and who simply may not call to complain.

I'm sure everyone in this section has / has had the same fears...what do you do to minimize them?

Thanks,
- Gary.

Comments

  • GJMPhotoGJMPhoto Registered Users Posts: 372 Major grins
    edited June 28, 2007
    Btw:
    By the way: I AM calibrated to the test print.
  • claudermilkclaudermilk Registered Users Posts: 2,756 Major grins
    edited June 28, 2007
    You should be fine. From what I've seen, they do take a look & QC the stuff before shipping. You also have their guarantee, so if the customer isn't happy for whatever reason, SM & EZPrints bends over backwards to make them happy.

    You might want to order yourself a few prints to see what the final product is like. I have done that, and every single print I've seen has been great.
    Chris
    http://www.chrislaudermilkphoto.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 28, 2007
    Don't embed the ezprints icc profile - you use that to soft-proof, as we explain here:
    http://dgrin.smugmug.com/gallery/1123524

    Let us know your order #, I'm happy to review things for you!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • GJMPhotoGJMPhoto Registered Users Posts: 372 Major grins
    edited June 28, 2007
    Order Number
    Andy,
    Dude...they're shipping so fast I can't catch one! :)

    This one I just approved:
    329764

    Thanks!
    Andy wrote:
    Don't embed the ezprints icc profile - you use that to soft-proof, as we explain here:
    http://dgrin.smugmug.com/gallery/1123524

    Let us know your order #, I'm happy to review things for you!
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 28, 2007
    GJMPhoto wrote:
    Andy,
    Dude...they're shipping so fast I can't catch one! :)

    This one I just approved:
    329764

    Thanks!
    Except for the fact that they are from Harrison High School (I went to Mamaroneck) - they are fine naughty.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • GJMPhotoGJMPhoto Registered Users Posts: 372 Major grins
    edited June 28, 2007
    It's Ok
    Hey...it's ok...I can still like you...nobody's perfect :)
    Andy wrote:
    Except for the fact that they are from Harrison High School (I went to Mamaroneck) - they are fine naughty.gif
  • GJMPhotoGJMPhoto Registered Users Posts: 372 Major grins
    edited June 28, 2007
    ooops
    And thanks for checking into it for me! (where are my manners?)
    GJMPhoto wrote:
    Hey...it's ok...I can still like you...nobody's perfect :)
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