Cookies and disappearing private galleries

Andie

Not sure what is happening. Logged on to my site today from a PC - I went into a private gallery and the following message was there - hadn't seen before

Please enable cookies for this page - here's how.

I put in the password, I clicked on submit - nothings happening - I was allowed into the gallery, but not one photo is showing up.

What's going on???? HELP!

thanks. Andie

www.photosbyandie.com - click on private galleries

Andy

Andie,

You are using forwarding for your domain www.photosbyandie.com not a proper CNAME. We don't support forwarding, for the very reason you are reporting - cookies and passwords and even teh shopping cart won't work. Please set up a proper CNAME Alias, it's all in our help pages, here: http://www.smugmug.com/help/professional-accounts

If you need assistance, no problem, we can even do it for you, it's a service we happily provide to our pros. Email our help desk with any questions about it, okay? http://www.smugmug.com/help/emailreal

Andie

Andy wrote:

Andie,

You are using forwarding for your domain www.photosbyandie.com not a proper CNAME. We don't support forwarding, for the very reason you are reporting - cookies and passwords and even teh shopping cart won't work. Please set up a proper CNAME Alias, it's all in our help pages, here: http://www.smugmug.com/help/professional-accounts

If you need assistance, no problem, we can even do it for you, it's a service we happily provide to our pros. Email our help desk with any questions about it, okay? http://www.smugmug.com/help/emailreal

thanks Andy. I actually deleted all the cookies from the PC I was working from and it's noow working. I will definetly email your help desk. Thank you!!!