image missing in sales details

brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
edited July 17, 2007 in SmugMug Pro Sales Support
order #337628 and #338816 show no image in the sales details screen...
Any ideas??? other do...
These are in the "unpaid" catagory...

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 17, 2007
    brandofamily wrote:
    order #337628 and #338816 show no image in the sales details screen...
    Any ideas??? other do...
    These are in the "unpaid" catagory...
    Shift-refresh, I see them. They are also on the details screen.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
    edited July 17, 2007
    Andy wrote:
    Shift-refresh, I see them. They are also on the details screen.

    here's what I see... (refreshed, cleared cach and cookies)

    3rd and 5th orders... not thumb???
    173991020-M.jpg
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited July 17, 2007
    brandofamily wrote:
    here's what I see... (refreshed, cleared cach and cookies)

    3rd and 5th orders... not thumb???
    Have you deleted those photos already by any chance?
    Ivar
    www.ivarborst.nl & smugmug
  • brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
    edited July 17, 2007
    ivar wrote:
    Have you deleted those photos already by any chance?
    Ah... yes I replaced the entire gallery w/ post processed ones... that did not mess up the orders did it?
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited July 17, 2007
    brandofamily wrote:
    Ah... yes I replaced the entire gallery w/ post processed ones... that did not mess up the orders did it?
    Deleting photos has no influence on the order. The photos of the moment of order (or when you hip the ship it button if you have set a proof delay) are the photos that are used. Whatever happens afterwards has no influence whatsoever.

    However the sales details page links to the images in the gallery, which are not there anymore, hence the missing image.
    Ivar
    www.ivarborst.nl & smugmug
  • brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
    edited July 17, 2007
    ivar wrote:
    Deleting photos has no influence on the order. The photos of the moment of order (or when you hip the ship it button if you have set a proof delay) are the photos that are used. Whatever happens afterwards has no influence whatsoever.

    However the sales details page links to the images in the gallery, which are not there anymore, hence the missing image.

    I understand... but if I hit the order number I get thumbs of the pics ordered... those were deleted too... I'm confused?
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited July 17, 2007
    brandofamily wrote:
    I understand... but if I hit the order number I get thumbs of the pics ordered... those were deleted too... I'm confused?
    Those are saved separately because they are used for ordering the photos. If you would link any other photo that was not ordered, it will not work thumb.gif
    Ivar
    www.ivarborst.nl & smugmug
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