One for the wish list.

Hindsight

Yesterday I had a customer order multiple prints. Great news.

all but one were 5x7's and the other was an 8x10.

The 8x10's subject filled the full frame and the shot wouldn't scale to 8x10 without cutting off the horse's ears or feet. (was shot in portrait aspect) Ideally I could have upgraded the pic to a 8x12 or down to 5x7.

My choices were:

1. Have the customer cancel the order and start over. No way no day I'm going there.
2. Let the customer get the photo as they had it in the order, with white space down both vertical sides which would result in an exchange, including the wait time and hassle, or at the very least dissatisfaction.
3. Crop the feet off the horse and ship it.

4. #3 with an explanation and a thank you for their business, as well as a notice to expect an 8x12 to show up soon at no additional cost with feet intact.


What I'd like to see on the proof delay screen is a "send proposal" button.

This would create a whole new order which would be an exact duplicate of the original order, but would allow one to edit the order. There would be a text field for a seller explanation and a summary field which would autopopulate with the difference in price. i.e.

original order price $0.00
proposed change +/- $0.00

When the seller was done editing the order they'd hit "send to customer." An email would be generated to the buyer exactly how one is currently generated to the seller when a customer purchases with proof delay. The customer would click a link in the email and pull up the proposed order (which is very much like the one the seller sees for proof delays) and be able to hit "accept propsosed changes and resubmit the order," "reject proposed changes and keep the original order," or "edit this order."

:dunno what, it could work! :huh

Andy

Hi, we'll surely look at this.

But the thing to do right now, is not fill the frame, if you are shooting in 3:2 and expect to sell 8x10 - nothing to do about that except step back or zoom out some.

Proof delay will then allow you to adjust crop as needed

Or, you can eliminate 8x10s for closely cropped shots.

Thanks for posting!

GJMPhoto

What about a little photoshop?

Andy wrote:

Hi, we'll surely look at this.

But the thing to do right now, is not fill the frame, if you are shooting in 3:2 and expect to sell 8x10 - nothing to do about that except step back or zoom out some.

Proof delay will then allow you to adjust crop as needed

Or, you can eliminate 8x10s for closely cropped shots.

Thanks for posting!

How about expanding the canvas, then grabbing a marque selection on each side (or top and bottom), make a layer copy out of each of them, transform each and stretch it out a bit...then recrop for 8x10. Depending on the background, the stretch won't be noticable...

if possible, it's your best bet...
- Gary.

Hindsight

Andy wrote:

Hi, we'll surely look at this.

But the thing to do right now, is not fill the frame, if you are shooting in 3:2 and expect to sell 8x10 - nothing to do about that except step back or zoom out some.

Proof delay will then allow you to adjust crop as needed

Or, you can eliminate 8x10s for closely cropped shots.

Thanks for posting!

Bygum I think I dun lernt me sumthin' important today.

The relationship between 3:2 and 8x10 is one of those... core concepts, isn't it. Composing for print is new to me and this concept is like a learning not to touch a hot stove, but better late than never I spose.

sirsloop

Been in this situation a couple times. People order prints and don't bother cropping stuff, or even look at what the photo would look like cropped. Any order I see thats been cropped stays as is. Any order that has no cropping done, I'll crop them a touch wide for what I like personally, but tighter than uncropped and framed. I think I've contacted 2-3 customers about 8x10 vs 8x12. Kinda a hassle to contact them, then contact support, get it changed, etc... but it beats getting a reprint cause they got the photo and didnt like it. Some shots you just can't fit it all in! 8x10 is just one of those screwy sizes....even for the 4:3 crowd! Its not like you can't offer 8x10 either... its like the standard frame size.