Not 8x10?
duren
Registered Users Posts: 159 Major grins
Hi!
I like the new add-to-cart interface. But I have a question:
When I add the following photo to the Cart and try to simplify the view by eliminating sizes that require cropping, nothing shows up, even though this is an 8x10:
http://the-camera-man.smugmug.com/ga...4459#180015281
Why is this?
I have provided a screen shot here which helps to illustrate:
http://the-camera-man.smugmug.com/ga...0153#180546245
I think that the photo was cropped in Photoshop and not in Smugmug. Is that why I am having problems? When I work the math using the height and width pixels, the proportion formula yields a height of 8.000856164... with 10 as the width. Is that why I am having problems with it? If I cropped it in Photoshop as an 8x10, why am I getting a non-whole number for the height? If this can't be avoided, can you re-work the tolerances so that I can work with files like this?
- bob duren, The Camera Man
the-camera-man.smugmug.com
I like the new add-to-cart interface. But I have a question:
When I add the following photo to the Cart and try to simplify the view by eliminating sizes that require cropping, nothing shows up, even though this is an 8x10:
http://the-camera-man.smugmug.com/ga...4459#180015281
Why is this?
I have provided a screen shot here which helps to illustrate:
http://the-camera-man.smugmug.com/ga...0153#180546245
I think that the photo was cropped in Photoshop and not in Smugmug. Is that why I am having problems? When I work the math using the height and width pixels, the proportion formula yields a height of 8.000856164... with 10 as the width. Is that why I am having problems with it? If I cropped it in Photoshop as an 8x10, why am I getting a non-whole number for the height? If this can't be avoided, can you re-work the tolerances so that I can work with files like this?
- bob duren, The Camera Man
the-camera-man.smugmug.com
0
Comments
We very highly recommend our Pros make use of our Proof Delay feature.
Proof Delay allows you to review the order before it's sent to print,
make corrections and changes to the cropping as well as auto versus true
color. Best of all, you have the opportunity to totally replace any
image that is ordered, with your choice of a replacement, still allowing
you to adjust the crop and color setting after replacing it. For more
info on this, please see the links below which would eliminate any
problems in the future:
http://www.smugmug.com/help/proof-retouch-replace
http://smugmug.jot.com/WikiHome/ProofDelayForHappyCustomers
http://smugmug.jot.com/WikiHome/ProofDelaySolveCroppingWoes
Leave the image in it's native size, and let all products be available.
I'll look into why this doesn't show up when you hide products that need to be cropped, that could be a bug with our new cart interface - sorry!
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