help with order - photo deleted, order still processing

pigeon

I placed an order for prints from one of my galleries (order #355585). After I placed photos in the cart, I went back and edited some of the photos, and reuploaded. I didn't use the "replace photo", but uploaded and deleted because it was much easier.

Is my order screwed up, and if so, can someone fix it?

I guess in retrospect I should have either *replaced* the photos, or I should have started over with my shopping cart.

thanks,
teresa

Allen

pigeon wrote:

I placed an order for prints from one of my galleries (order #355585). After I placed photos in the cart, I went back and edited some of the photos, and reuploaded. I didn't use the "replace photo", but uploaded and deleted because it was much easier.

Is my order screwed up, and if so, can someone fix it?

I guess in retrospect I should have either *replaced* the photos, or I should have started over with my shopping cart.

thanks,
teresa

You probably need to email the help desk if you want a quick answer.

ivar

pigeon wrote:

I placed an order for prints from one of my galleries (order #355585). After I placed photos in the cart, I went back and edited some of the photos, and reuploaded. I didn't use the "replace photo", but uploaded and deleted because it was much easier.

Is my order screwed up, and if so, can someone fix it?

I guess in retrospect I should have either *replaced* the photos, or I should have started over with my shopping cart.

thanks,
teresa

Hi Teresa,

If you have deleted your photos, the order will be printed with those that you deleted. You always need to replace the images in an order if you want those to be used for the order, otherwise we can never know what image uploaded goes with what image ordered.

Please email us at the helpdesk, we may be able to stop this order so that you can place a new one.