Pricing problems

mmrodenmmroden Registered Users Posts: 472 Major grins
edited August 12, 2007 in SmugMug Pro Sales Support
Hi,

So I just noticed this. A few weeks ago, I set all of my galleries to have certain prices. Just this morning, I went to specific galleries, and they had different prices.

Here's what I did:
setting prices for (portfolio)
set the prices
save

But, in newly created galleries, using another gallery as the pricing template, the old prices show up. Shouldn't the old prices have been completely nuked by the above procedure? How can they be showing up again?

Comments

  • denisegoldbergdenisegoldberg Administrators Posts: 14,361 moderator
    edited August 12, 2007
    mmroden wrote:
    Hi,

    So I just noticed this. A few weeks ago, I set all of my galleries to have certain prices. Just this morning, I went to specific galleries, and they had different prices.

    Here's what I did:
    setting prices for (portfolio)
    set the prices
    save

    But, in newly created galleries, using another gallery as the pricing template, the old prices show up. Shouldn't the old prices have been completely nuked by the above procedure? How can they be showing up again?
    I'm not sure I have your sequence straight. But what I'm reading makes me think that at some point you set gallery pricing. And then later you set portfolio pricing. If that is what happened:

    Gallery pricing overrides portfolio pricing. So you can set the overall portfolio prices, then set different prices for certain galleries. I believe you need to set the gallery pricing back to default to switch over to portfolio pricing for galleries that previously had pricing set.

    http://www.smugmug.com/help/print-pricing

    Of course if I misunderstood your sequence of events then my answer isn't right either...

    --- Denise
  • mmrodenmmroden Registered Users Posts: 472 Major grins
    edited August 12, 2007
    See, in my mind, that's the completely bass-ackwards way to do it.

    How do I set the prices for all of my prints in one fell swoop? Because, as of right now, they've all been reset to cost, because I set one gallery to cost.

    To say that I'm frustrated with this system is an understatement.

    What I want to see from the pricing:
    1) set all galleries at once, overriding all prices.
    2) instant changes, and verification of changes (ie, this gallery/these images have been set to these prices, in two columns)
    3) aspect ratio pricing (ie, if it's a 1x1 image, only show the 1x1 price).

    On the face of it, I don't think any of these features are hard to do, but then again, I'm not programming the site :)
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 12, 2007
    mmroden wrote:
    To say that I'm frustrated with this system is an understatement.

    I'm very sorry you are frustrated, let me try to help.

    Portfolio pricing is in place, if you have no gallery pricing set. Gallery pricing overrides portfolio pricing. Set portfolio pricing, to protect you from at-cost sales, in case you forget to set a gallery price.

    When setting pricing, you must set to $0 any item you do not want to sell.

    More is here:
    http://www.smugmug.com/help/print-pricing


    Write directly to our Support Heroes at http://www.smugmug.com/help/emailreal if you want direct, one-on-one help - we're happy to provide it :)
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