Can't get to my control panel???

jbr13jbr13 Registered Users Posts: 251 Major grins
edited August 15, 2007 in SmugMug Support
I login and click on the control panel button, but the page never changes.

Any ideas?

Jason
Jason

http://jbr.smugmug.com/

"When you were born, you cried and the world rejoiced... Live your life so that when you die, the world cries and you rejoice"

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 13, 2007
    Hi, could you try again? I was able to get there to your control panel just fine.
  • cardoncardon Registered Users Posts: 29 Big grins
    edited August 13, 2007
    jbr13 wrote:
    I login and click on the control panel button, but the page never changes.

    Any ideas?

    Jason

    You aren't alone, I've been trying for several hours to get into my control panel and it won't let me in. The rest of the site seems to be working fine.
    Craig
    baja.smugmug.com
  • jmpsmashjmpsmash Registered Users Posts: 33 Big grins
    edited August 13, 2007
    jbr13 wrote:
    I login and click on the control panel button, but the page never changes.

    Any ideas?

    Jason

    same here.
  • sirsloopsirsloop Registered Users Posts: 866 Major grins
    edited August 13, 2007
    There's definitly something up... the control panel has been ungodly slow this afternoon but the rest of the site seems to be running at normal speed. I can get on, but it takes like 2-3 minutes for the page to load. This happened on both my work T1 and home 30Mbps cable connection. Not something I would usually complain about, but I just happened to see this thread...
  • SystemSystem Registered Users Posts: 8,186 moderator
    edited August 13, 2007
    I tried uploading some pics a few times and it keeps locking up my computer :(
  • aporiaaporia Registered Users Posts: 145 Major grins
    edited August 14, 2007
    Similar issues here. My front page has disappeared. Some photos seem to be missing (or are not showing), and the control panel link has become quirky.headscratch.gif
    Tom in Niagara (CAN/US)
    Real Body Integrated Arts
    GMT -5
  • sirsloopsirsloop Registered Users Posts: 866 Major grins
    edited August 14, 2007
    all good here today thumb.gif
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 14, 2007
    Is anyone having difficulty with Control Panel today?
  • SystemSystem Registered Users Posts: 8,186 moderator
    edited August 14, 2007
    Andy I was having problems but it's a little better. Could not upload and when I tried accessing pictures it would kick me out of Internet Explorer.
    Laptop is running Vista
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited August 14, 2007
    mrclark321 wrote:
    Andy I was having problems but it's a little better. Could not upload and when I tried accessing pictures it would kick me out of Internet Explorer.
    Laptop is running Vista
    Did you see this thread?

    http://www.dgrin.com/showthread.php?t=67681
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • AiredrifterAiredrifter Registered Users Posts: 253 Major grins
    edited August 14, 2007
    Allen wrote:

    I'm having trouble with my Control Panel too.

    I did the Norton thing a couple of weeks ago.

    My Control panel will usually not work or when it does load, the data is outdated. ???
  • AiredrifterAiredrifter Registered Users Posts: 253 Major grins
    edited August 14, 2007
    I'm having trouble with my Control Panel too.

    I did the Norton thing a couple of weeks ago.

    My Control panel will usually not work or when it does load, the data is outdated. ???

    Gallery stats are having a similar problem.
  • wayne861wayne861 Registered Users Posts: 96 Big grins
    edited August 14, 2007
    Control panel is sloooooooow.
    Yes, it is taking a very long time for control panel to open. When it finally does open, more details shows no hits for any galleries. I was in another location today showing some photos to a customer, so I know some galleries have hits. Earlier today, the wait between photos was painful and I was asked how I could work like this. The photos galleries seem to be better now, but not control panel.
    I am in Western New York, near Niagara Falls, using winxp sp2 and ie7. The other box I was on is winxp sp2 and firefox.
    Andy wrote:
    Is anyone having difficulty with Control Panel today?
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 14, 2007
    mrclark321 wrote:
    Andy I was having problems but it's a little better. Could not upload and when I tried accessing pictures it would kick me out of Internet Explorer.
    Laptop is running Vista
    This is a result of you not having the latest Java update:


    We have found that updating your current installation of java will typically resolve this issue.

    Follow these steps to make sure your java is up to date for a PC:

    1) Go to http://www.java.com

    2) Click on "Do I have Java?" and wait for the test to run.

    3) Follow the steps to get the latest version of Java if you need it.

    If you have a Mac, it is even easier, just click on the Apple Menu and run the "Software Update" to get the latest version of Java.

    That will do it for you. Let us know if you continue to have problems.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 14, 2007
    wayne861 wrote:
    Yes, it is taking a very long time for control panel to open. When it finally does open, more details shows no hits for any galleries. I was in another location today showing some photos to a customer, so I know some galleries have hits. Earlier today, the wait between photos was painful and I was asked how I could work like this. The photos galleries seem to be better now, but not control panel.
    I am in Western New York, near Niagara Falls, using winxp sp2 and ie7. The other box I was on is winxp sp2 and firefox.
    And how about right now?
    Thanks.
  • Ken LappKen Lapp Registered Users Posts: 123 Major grins
    edited August 14, 2007
    Andy wrote:
    Is anyone having difficulty with Control Panel today?

    There was some slowness yesterday, but today everything seems fine.
    Ken Lapp, White Hawk Images
    Portrait, Wedding & Event Photography


  • wayne861wayne861 Registered Users Posts: 96 Big grins
    edited August 14, 2007
    Control panel is working!!
    Control panel is opening quickly and the stats are working again. clap.gif
    Andy wrote:
    And how about right now?
    Thanks.
  • SystemSystem Registered Users Posts: 8,186 moderator
    edited August 15, 2007
    O.K.....I followed the instructions on this post (http://www.dgrin.com/showthread.php?t=67681) and that did the trick. My question is if clients are trying to access my pics with Norton will they have this problem? Telling clients to disable Add-ons on my site will not go over well, do you not agree? rolleyes1.gif


    Dan
  • sirsloopsirsloop Registered Users Posts: 866 Major grins
    edited August 15, 2007
    mrclark321 wrote:
    Telling clients to disable Add-ons on my site will not go over well, do you not agree? rolleyes1.gif
    Dan

    x2 headscratch.gif
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