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Mort3770
Registered Users Posts: 41 Big grins
I often experience slow access to my site, and sometimes, no access. As of the past few days, I've had the worse access in a long time, and it's not just my site. I've even tried accessing Andy's site and I have the same trouble there.
So I am wondering is it me or the SM servers? Do other people have slow access or am I not doing something right?
I am on Verizon DSL and when I run their infospeed.verizon.net speed test, I get readings of 1M (1098) download and 137 Kb upload, so I don't think he issue is with my DSL service.
Next, I am running WinXP Pro that has all it's shots to date. Windows Pop-up blocking feature is turned on. I am also running the Windows Defender program. I use Windows IE, ver 7.0.5730. Last night, I dumped everything in my Cache, (temp files, cookies, history, everything)
I'm running Avast Anti-Virus which seems to be running fine and is also up to date.
The galley I've had the worse luck with of late is a new gallery I posted this weekend. http://wynkoop.smugmug.com/gallery/3361646#187559871
My browser has been on this gallery while I've been typing this post and as I type, I'm seeing 15 thumbnails, but no larger photo on the right! It looks like the system just died! Usually what happens is I'll get the first image to appear on the right, but clicking on any other image in the gallery fails to load on the right.
The last bit of information I can offer is that when my site loads, I do see some error messages on the status bar on the lower-left of the screen. When I double click on the Yellow Yield sign with the ! mark, it tells me the following errors:
Line: 2
Char: 28
Error: Expected ";"
Line: 203
Char: 138
Error: Expected "}"
Both the above errors are from:
http://wynkoop.smugmug.com/gallery/3361646
I'm done. I tried to give as much info as I can to help troubleshoot the problem, if there is anything I'm missing, let me know.
So I am wondering is it me or the SM servers? Do other people have slow access or am I not doing something right?
I am on Verizon DSL and when I run their infospeed.verizon.net speed test, I get readings of 1M (1098) download and 137 Kb upload, so I don't think he issue is with my DSL service.
Next, I am running WinXP Pro that has all it's shots to date. Windows Pop-up blocking feature is turned on. I am also running the Windows Defender program. I use Windows IE, ver 7.0.5730. Last night, I dumped everything in my Cache, (temp files, cookies, history, everything)
I'm running Avast Anti-Virus which seems to be running fine and is also up to date.
The galley I've had the worse luck with of late is a new gallery I posted this weekend. http://wynkoop.smugmug.com/gallery/3361646#187559871
My browser has been on this gallery while I've been typing this post and as I type, I'm seeing 15 thumbnails, but no larger photo on the right! It looks like the system just died! Usually what happens is I'll get the first image to appear on the right, but clicking on any other image in the gallery fails to load on the right.
The last bit of information I can offer is that when my site loads, I do see some error messages on the status bar on the lower-left of the screen. When I double click on the Yellow Yield sign with the ! mark, it tells me the following errors:
Line: 2
Char: 28
Error: Expected ";"
Line: 203
Char: 138
Error: Expected "}"
Both the above errors are from:
http://wynkoop.smugmug.com/gallery/3361646
I'm done. I tried to give as much info as I can to help troubleshoot the problem, if there is anything I'm missing, let me know.
0
Comments
The first error code,
Line 2
Char: 28
Error: Expected ";"
is actually from my homepage.
The second error is from the noted gallery.
I had Norton on a test box a couple weeks ago, and it slowed down my browsing by 50%. I'm not kidding.
Can you re-verify if you get that page error on your site please?
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rightClickWarning = "Photos are property of Tim Wynkoop Photography. All rights reserved. Unauthorized use is prohibited."
you were missing the red part. I fixed it for you.
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Andy,
The issue I had with the error message has been fixed, "thank you" very much.
I turned of my Avast to see if the system would run faster, but now it's not loading my site at all!
Mort
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Would you like me to post a "Hackthis" report for you to review to see what I have going on? I'm about ready to give up.
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Logfile of HijackThis v1.99.1
Scan saved at 10:29:37 AM, on 8/27/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\system32\SonyIEx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Adobe\Adobe Photoshop Lightroom 1.1\apdproxy.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBServerUtilityMgr.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKLM\..\Run: [IntelAudioStudio] "C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe" TRAY
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\WordPerfect Office X3\Programs\QFSCHD130.EXE"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Adobe Photoshop Lightroom 1.1\apdproxy.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AdobeUpdateManager.exe" AcPro7_0_9 -reboot 1
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Device Detector 3.lnk = C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
O4 - Global Startup: QuickBooks Database Server Manager.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBServerUtilityMgr.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Open with WordPerfect - C:\Program Files\WordPerfect Office X3\Programs\WPLauncher.hta
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.1\bin\npjpi141.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.1\bin\npjpi141.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {15589FA1-C456-11CE-BF01-00AA0055595A} - http://w4s2.work4sure.com/c/ge/w4sgeen9.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1184181701750
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1) - http://javadl-esd.sun.com/update/1.4.1/jinstall-1_4_1-windows-i586.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: QuickBooks Database Manager Service (QBCFMonitorService) - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: QuickBooksDB17 - iAnywhere Solutions, Inc. - C:\PROGRA~1\Intuit\QUICKB~1\QBDBMgrN.exe
O23 - Service: SonyIEx - Unknown owner - C:\WINDOWS\system32\SonyIEx.exe
+++++++++++++++++++++
Andy, FYI, Avast was turned OFF during this report.
Hope this helps.
Hmm, Avast still definitely had a big presence in your running applications during that report. This definitely seems like a case of over-security. We typically see this kind of behavior when more than one firewall is running. Can you check your Windows Security Center to see if Windows Firewall is turned on? Also, if you're using a router, it likely also has a firewall built in. Can you let us know about that?
The best thing you can do to help us troubleshoot this, is very temporarily disable your security software and try to access the site, then reenable each peice one at a time to see which causes, or which combination causes, the slowdown and inability to display pages.
BizDev Account Manager
Image Specialist & Pro Concierge
http://www.downriverphotography.com
I've disabled my Windows Firewall since I am on DSL, and still no improvement. Not sure if the modem might be the issue, as I've often thought my speeds weren't what they ought to be, but it is a Westell B90-36R5 15-01, Rev: F. I've had this modem since I first got DSL, way back when. Might a newer modem provide better speed?
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Thanks Andy,
Been there, done that.
Will call Verizon and see if they'll send me new modem. Been customer of their's so long, they owe me an upgrade, IMHO!
I've been at this for a good part of the day, far too long for my liking, and while I consider myself a patient person, I'm growing tired and frustrated. I've tried to address this problem through this thread and here: http://dgrin.com/showthread.php?t=69755. I've yet to resolve my not being able to consistantly get on my own site, and if I do get on, be able to browse photos. The problem has been growing worse over the past few days, and at it's worse today. It was slight to moderate before that.
What concerns me the most is that if I have this much trouble getting onto and around my own site, what are my cash-paying customers getting when they try and log-on??? How many people stop trying to view and buy photos and just leave, never to come back?
I have contacted Verizon DSL support and they are sending me a new DSL modem, as the one I have is the original modem I started with in 2001.
The part that puzzles me the most about all this is why do I just have this problem with SM and not other sites???
Forgive my ranting, I have faith in the SM help folk, but I long to finally find out what it blazes name is giving me trouble.
Can you try a friend's home? Or the public library? Any other computer that isn't the one you are having trouble with?
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Let's see what the new modem does once I have that installed. The only other thing I can think of that I haven't tired yet is removing the router and connecting directly to the DSL modem. Will update this thread with any findings once I get the bug worked out.
Thanks for your help today.
Hi again, Mort,
Please do let us know when you get the new modem in. Your broadband connection does seem pretty outdated at 1mbit down (Most are now 3mbit, many 6) and upload speeds of 137kb (which is ~20k/sec at top speed), but still should be quite sufficient for viewing under normal circumstances.
We also had a look at your page, and you had a considerable amount of errors in your customization that our customization goddess Barb helped me to fix. Have another look at your page and let us know if you see any more odd errors, and if the viewing experience has improved any for you.
We'd also like to have you run some tests after your new modem comes in, but some of the results may be revealing including your IP, so we would prefer to handle that through the helpdesk at help@smugmug.com
We're determined to get you fixed up, Mort! Don't get frustrated. Let us do the work.
BizDev Account Manager
Image Specialist & Pro Concierge
http://www.downriverphotography.com
What a day this has been.
Received my new Westell 6100 DSL modem from Verizon today. I think generally speaking, I have better speed than I did before. However, it didn't fix my Smugmug access problem. Not much changed from not being able to browse my photos in any gallery. Thumbs would show up on the left, but the larger images on the right never show up.
Coincidently, I also purchased a Palm Treo 700wx from Verizon Wireless yesterday and added their Data plan that allows for broadband access. I used my new PDA with the Data Plan on both my desktop PC and my laptop pc, and magically, I don't have a problem with SM anymore! I can get onto my site and browse galleries freely and easily! That my friends, is the good news. At least I know the problems I've been having are all on my side of the fence and not on my potential customers side.
So, all that being said, I only have two more things to troubleshoot. The first is a direct PC connection to the new DSL modem, and second, having my networking cables tested for continuity. The only thing left that might be causing my problems would be my Netgear router.
I feel like I have been chasing the mouse through the pipes and I've finally got him cornered. Like they said when the proverbial cat got his tail caught in the lawn mower.... "It won't be long now!"
Thanks to all the SM support folks for bearing with me as I work this problem out once and for all. Will report back again once I find the weak link.
After a long time of trial and errors, I finally caught the mouse. Eliminating nearly all other possible aspects of my connection, I started looking at my networking and my Netgear WGR614v2 router. The long story short, I upgraded the routers firmware and the slow connection problem went away. I am now able to get onto my Smugmug site with no problems at all! Yippie Yahoo!
Thanks to Andy and the rest of the support team for being my punching bags as I tried to figure this all out.
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