Two Pics Gone Bad?

duren

85 and 86 of 288 are all weirdered out; please go to the website to have a look:
http://the-camera-man.smugmug.com/gallery/2954137#159654356
The photos view as *huge* pics; not as thumbnails. Also, in the order description screen, there is a note that there is a problem with the resolution. But one of them is 2740 by 4110 pixels.

I am trying to do a REPLACE because I fixed two photos that were ordered by my clients in Order Number 372002.
I uploaded the pics into a different gallery just to see if they would display correctly, and they do:
http://the-camera-man.smugmug.com/gallery/1712117#191909657 (the 8x10 in the order)
and
http://the-camera-man.smugmug.com/gallery/1712117#191909665
(the 5x7 in the order).

Please replace the pics in the order with the above pics and please make this work. I am at rfduren@msn.com. Please let me know when you get this done. I have never before had this issue.

- bob duren
the-camera-man.smugmug.com

ivar

duren wrote:

85 and 86 of 288 are all weirdered out; please go to the website to have a look:
http://the-camera-man.smugmug.com/gallery/2954137#159654356
The photos view as *huge* pics; not as thumbnails. Also, in the order description screen, there is a note that there is a problem with the resolution. But one of them is 2740 by 4110 pixels.

I am trying to do a REPLACE because I fixed two photos that were ordered by my clients in Order Number 372002.
I uploaded the pics into a different gallery just to see if they would display correctly, and they do:
http://the-camera-man.smugmug.com/gallery/1712117#191909657 (the 8x10 in the order)
and
http://the-camera-man.smugmug.com/gallery/1712117#191909665
(the 5x7 in the order).

Please replace the pics in the order with the above pics and please make this work. I am at rfduren@msn.com. Please let me know when you get this done. I have never before had this issue.

- bob duren
the-camera-man.smugmug.com

Hi Bob

I'm sorry for the inconvenience. Can you check to see if they are back to normal now, please?

duren

Thanks! Whew!
Thanks Ivar - all is back to normal now

ivar wrote:

Hi Bob

I'm sorry for the inconvenience. Can you check to see if they are back to normal now, please?

ivar

duren wrote:

Thanks Ivar - all is back to normal now

Great to hear. The replace tool seems to be causing problems. Our team is aware of it. If you replace any images and it looks like this again, let us know. We'll get them straightened out. We hope to have this fixed soon.

I'm sorry for the inconvenience.

Sledhed

ivar wrote:

Great to hear. The replace tool seems to be causing problems. Our team is aware of it. If you replace any images and it looks like this again, let us know. We'll get them straightened out. We hope to have this fixed soon.

I'm sorry for the inconvenience.

Any word on this problem? I'm having the same issue. When I replaced the photo it told me the pic was low res and I know it's not. When it shows in the gallery it showing the high res image.

http://www.cproctor.smugmug.com/gallery/3395554#P-2-15

Andy

We know this bug, it was introduced last night and will be fixed soon we promise.

In the meantime - rotate the image left/right will fix the image.

Sorry for the hassle

Any questions, write the help desk, thanks!

Sledhed

Andy wrote:

We know this bug, it was introduced last night and will be fixed soon we promise.

In the meantime - rotate the image left/right will fix the image.

Sorry for the hassle

Any questions, write the help desk, thanks!

Thanks Andy but I can't get to the rotate controls.

Andy

Sledhed wrote:

Thanks Andy but I can't get to the rotate controls.

Click on rotate for another image on another page. If you can't do that, write our help desk we'll fix it up.
http://www.smugmug.com/help/emailreal

Andy

We've fixed this bug on the live site.
If you need help getting a replaced image fixed up, please email our help desk and our heroes will sort it out in no time, thanks.

Sorry for the hassle folks.