Ack! Help! Replacing photo screws everythign up!

photogmomma

I'm trying to replace several photos so I can release this order for printing, but when I do, I get some very screwy results....

http://www.tippiepics.com/gallery/3080752/38/168137556#168137556

You can see how HUGE the photo is showing up (it shouldnt' be showing the original!) and it's telling me that the photo isn't large enough to print well when it actually is.

Is anyone else having this problem?!? HELP!

Thanks!

Andy

Yeah small bug, being fixed as we speak. Rotate that image left then right, all will be fine.

Sorry for the hassle.

If you have trouble or need more help please write the help desk, thanks.

laslo

I am having same problem.
Andy,

I am having the same problem. Can't get into rotate image mode to do what was suggested to previous post. The original image gets loaded in on the rotate image page

Andy

We've fixed this bug on the live site.
If you need help getting a replaced image fixed up, please email our help desk and our heroes will sort it out in no time, thanks.

Sorry for the hassle folks.

laslo

File name now lost

Andy wrote:

Yeah small bug, being fixed as we speak. Rotate that image left then right, all will be fine.

Sorry for the hassle.

If you have trouble or need more help please write the help desk, thanks.

Andy,

I did the rotate thing and now the file names for the two photos that I uploaded to replace the proofs has dissapeared. Can I assume that these photos without the file names are the full resolution photos or should I try to do another replace. Or should I hold off doing anything until its fixed on your end?

Andy

laslo wrote:

Andy,

I did the rotate thing and now the file names for the two photos that I uploaded to replace the proofs has dissapeared. Can I assume that these photos without the file names are the full resolution photos or should I try to do another replace. Or should I hold off doing anything until its fixed on your end?

Your files are good and it's all fixed now laslo

laslo

Thank you Andy and Smugmug Staff

Andy wrote:

Your files are good and it's all fixed now laslo

for your help