Ordering broken?

FormerLurker

Trying to place an order but the screen won't progress beyond the shipping choice selection. All it shows is a radio button, and then "to ($USD)." There are no shipping options to select from and when I click "next," the page hangs up and returns to this faux-shipping page.

The order consists of 4 prints and 2 mounted canvasses.

Suggestions?

armchair-traveler.smugmug.com

Andy

FormerLurker wrote:

Trying to place an order but the screen won't progress beyond the shipping choice selection. All it shows is a radio button, and then "to ($USD)." There are no shipping options to select from and when I click "next," the page hangs up and returns to this faux-shipping page.

The order consists of 4 prints and 2 mounted canvasses.

Suggestions?

armchair-traveler.smugmug.com

Hi,

I'm sorry for the trouble! Our printing partner actually checks the
shipping address and serves up shipping options and prices in step 3 of
the ordering process.

Please use the "previous" button in your shopping cart (not your
browser's back button) to go back to step 2 of the ordering process.
Take a careful look at your billing and shipping info, making sure
everything is filled in correctly and that there are no characters like
& or ' or - included. Then, please use the "next" button in the
shopping cart to proceed to step 3.

If you continue to have difficulty, please let us know, write our Support Heroes for fast help: http://www.smugmug.com/help/emailreal

FormerLurker

Everything was correct
Everything was correct, but it took four tries to get beyond that page. This is the first time I've tried to order in a while but hopefully this is not indicative of how the ordering process usually works. If so, you might want to streamline the connection between SM and your fulfiller.

Andy

FormerLurker wrote:

Everything was correct, but it took four tries to get beyond that page. This is the first time I've tried to order in a while but hopefully this is not indicative of how the ordering process usually works. If so, you might want to streamline the connection between SM and your fulfiller.

It's a rare thing, we apologize for it. Be even rare, we don't like it.

We're taking action as we speak

Sorry for the hassle!

FormerLurker

A follow-up: great (and timely) response from the Help desk, but somewhere the ball got dropped. The order arrived today missing 5 of the 7 pieces. SM shows the whole order as having been shipped, FedEx had a record of only one box, and the insert in the box showed an order for only 2 canvasses (instead of the order confirmation I received from SM which showed the 2 canvasses and 5 prints). I really hope this is aberration.... I have already e-mailed Help.

Andy

FormerLurker wrote:

A follow-up: great (and timely) response from the Help desk, but somewhere the ball got dropped. The order arrived today missing 5 of the 7 pieces. SM shows the whole order as having been shipped, FedEx had a record of only one box, and the insert in the box showed an order for only 2 canvasses (instead of the order confirmation I received from SM which showed the 2 canvasses and 5 prints). I really hope this is aberration.... I have already e-mailed Help.

Hi FL, separate shipments....