Smugmug slow for anybody else?

darryldarryl Registered Users Posts: 997 Major grins
edited September 24, 2007 in SmugMug Support
For me, and several people at my son's new pre-school, SmugMug has been loading really slow for the past week.

Firefox plugin "Load Time Analyzer" measured 60437ms to load less than 84 photos here in "all thumbs": http://gladlee.smugmug.com/gallery/1865178/1/93737739

I'm at work at Palm, Inc., where I believe our outbound connection is through PacBell. Going to speedtest.smugmug.com per SM support's recommendation yielded pretty fast numbers:

> >13446kb/s down
> >12718kb/s up

But this is happening for me at home too, where I'm on Sonic.net DSL:
> 3758kb/s down
> 628kb/s up

The long load times happen on a variety of platforms and machines: OS X 10.4 on a G4 tower, OS X 10.4 on a MacBookPro, Win XP Pro on a Dell Optiplex GX620, WinXP Pro on an IBM Thinkpad, and Ubuntu 7.04 running on a Dell Precision 690.

Perplexing, and frustrating. SM support personnel working from various sites tell me their loadtimes are fast.

The others experiencing slow loadtimes are at KLA-Tencor (connection unknown), and on a Comcast cable modem in Sunnyvale.

Would appreciate if others could run a test and let me know how you're connected and what loadtimes you get for that page.

Thanks!

--Darryl

Comments

  • J.T.J.T. Registered Users Posts: 279 Major grins
    edited September 17, 2007
    slow too
    Daryl,

    I've noticed some slowness too this past weekend and today as I have been uploading a bunch of pics and the pages seem to load slow. I use an AT&T DSL connection at home with a Mac G4 Powerbook and same computer at work with a Comcast High Speed connection, same results. When I get I chance I will run some numbers and see. headscratch.gif
    John "J.T."
    http://johnthiele.smugmug.com

    Nikon D80 w/MB-D80 vertical grip
    Tokina 50-135 f/2.8
    Nikkor 50mm f/1.4D
    Nikkor 18-55mm f/3.5-5.6G
    Nikkor 70-300mm f/4.5-5.6G VR
    RPS Studio Rotating Flash Bracket
    SB 600
    "Sometimes I do get to places just when God's ready to have somebody click the shutter." -- Ansel Adams
  • Lou GonzalezLou Gonzalez Registered Users Posts: 413 Major grins
    edited September 17, 2007
    Yes!
    Yes, I've seen the same thing. Even the thumbnails load very slow. I have a 100mgb connection at my desktop at work and it loads very slowly from there as well. Somethings going on...ne_nau.gif
    Fernando

    http://www.fernandogonzalez.net
  • SunGloSunGlo Registered Users Posts: 382 Major grins
    edited September 17, 2007
    Same Here!
    It definitely is annoying. I've already received a complaint from a customer.15524779-Ti.gif

    Phil

    www.sunglo.smugmug.com
    www.sunglophoto.com
    .
    SunGlo Photography
    www.sunglophoto.com
    ▬▬▬▬▬▬▬▬▬▬▬▬▬
  • GJMPhotoGJMPhoto Registered Users Posts: 372 Major grins
    edited September 17, 2007
    Sorry for taking so long to get into this thread...I was waiting for one of my galleries to load...

    Yes...VERY S L O W
  • darryldarryl Registered Users Posts: 997 Major grins
    edited September 17, 2007
    Thanks a lot everybody. It's great to know that I'm not alone.

    I've been in contact with a number of different Smugmug support staff, and hopefully we'll dig into it a little more thoroughly tomorrow.

    I'll try to keep you posted on anything they find, if they don't beat me to it. :-}

    --Darryl
  • SteveMSteveM Registered Users Posts: 482 Major grins
    edited September 18, 2007
    Hi guys,

    We're sorry for any slowness you all have been experiencing. While 99% of our thousands of subscribers, and hundreds of thousands of visitors don't have speed issues, some do occasionally come up.

    We typically find that these are individual issues, and usually turn out to be different issues for each person or even area affected. A lot of the time, we find it isolated to an area, or even ISP, but more often we find individual connection issues. ISPs and backbones are constantly changing routing, and one flick of the switch can cause big problems, especially if they send you through an overbooked server, or take you from Detroit, to New York, back to Chicago, then to California, like they do to me all the time. Keep in mind, that in a small area, even though one customer is with SBC/AT&T and the other is with Comcast, they often use the same backbone (Covad is evil?) for the area.

    Also, while you can have great speeds, and insane bandwidth, if you're losing packets, it's all for naught. One of our most telling tests to check for this is a line quality test through DSL reports, and trace routes both from you, and to you.

    For the line quality test, visit http://www.dslreports.com/linequality You will need to register, but it's free, spam-free, and a highly trusted resource.

    For the trace route from SmugMug to you: http://www.smugmug.com/homepage/traceroute.mg
    You will see the results on your screen and also receive an email with the results that you can send to us.

    Use these instructions for a trace route from your PC to SmugMug: http://www.smugmug.com/gallery/2959046

    Use these instructions for a trace route from your Mac to SmugMug: http://www.smugmug.com/gallery/3073291

    We would prefer to see these results at help@smugmug.com to protect your IP/location and privacy. These will tell us WHERE the slowdown is happening, and then we'll be better able to determine WHY.
    Steve Mills
    BizDev Account Manager
    Image Specialist & Pro Concierge

    http://www.downriverphotography.com
  • darryldarryl Registered Users Posts: 997 Major grins
    edited September 18, 2007
    Who is limelight networks?
    After noticing that they are the last link in common between traceroutes from smugmug to my work and home (where connectivity has sucked in the past week), and then after searching the boards here and seeing their name (and llnw) pop-up frequently, I have to ask, who are Limelight Networks?

    Is this a fairly new provider to SmugMug?

    Do they kind of... suck?

    Just askin'
  • SunGloSunGlo Registered Users Posts: 382 Major grins
    edited September 18, 2007
    Magically my SmugMug site is "screaming" this morning. It's actually running faster than it was prior to reporting the slow down issue. :ivar

    SmugMug was the only site I was having an issue with so I would question problems with my ISP (Embarq DSL).

    Did someone find something and repair the problem? ne_nau.gif

    Phil

    www.sunglo.smugmug.com
    www.sunglophoto.com
    .
    SunGlo Photography
    www.sunglophoto.com
    ▬▬▬▬▬▬▬▬▬▬▬▬▬
  • simplykristisimplykristi Registered Users Posts: 47 Big grins
    edited September 18, 2007
    Someone on another site was having trouble viewing SM last night. I don't buy that it is an individual problem because too many people have the problem. I can do speed tests to SM that are soo slow and to other sites it is lightning fast.

    Kristi
    Kristi
    My SM site: http://www.simplykristi.smugmug.com/
  • darryldarryl Registered Users Posts: 997 Major grins
    edited September 18, 2007
    Hi all:

    I wish things were running better for me today, but one test page took:

    51, 17, and then 43 seconds to load this morning.

    My public test page http://gladlee.smugmug.com/gallery/1865178/1/93737739 took 38 seconds to load just now (all thumbs view). That is pretty slow.

    This is from home in San Jose, on Sonic.net DSL. I'll be trying from work shortly, were my connection is very very fast.

    --Darryl
  • simplykristisimplykristi Registered Users Posts: 47 Big grins
    edited September 18, 2007
    darryl wrote:
    Hi all:

    I wish things were running better for me today, but one test page took:

    51, 17, and then 43 seconds to load this morning.

    My public test page http://gladlee.smugmug.com/gallery/1865178/1/93737739 took 38 seconds to load just now (all thumbs view). That is pretty slow.

    This is from home in San Jose, on Sonic.net DSL. I'll be trying from work shortly, were my connection is very very fast.

    --Darryl

    I use Comcast HSI and your page did load a little slow for me.
    Kristi
    My SM site: http://www.simplykristi.smugmug.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 18, 2007
    simplykristi wrote:
    Someone on another site was having trouble viewing SM last night. I don't buy that it is an individual problem because too many people have the problem. I can do speed tests to SM that are soo slow and to other sites it is lightning fast.

    Kristi
    Not individual, per se, but related to your connection/route to us.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • darryldarryl Registered Users Posts: 997 Major grins
    edited September 19, 2007
    How about a little hot traceroute action?
    I have a theory. For me at least, the last hop in common between Smugmug and my home and Smugmug and my work is part of the LLNL network.

    If you're having intermittently slow loading of pages, *OR* if they're coming lightning fast, can you do a traceroute using SmugMug's tool?

    http://www.smugmug.com/homepage/traceroute.mg

    The first 4 lines of the output should show you how packets from SmugMug are getting to you:

    1 nat1.sv3.smugmug.net (10.27.3.2) 0.148 ms 0.111 ms 0.075 ms
    2 r2.sv1.smugmug.net (63.81.134.2) 1.973 ms 13.582 ms 1.706 ms
    3 ge3-1.fr3.sjc.llnw.net (208.111.152.77) 7.883 ms 1.925 ms 1.681 ms
    4 sbc-10ge.fr3.sjc.llnw.net (68.142.116.234) 2.090 ms 1.979 ms 1.712 ms
    5 ded4-g8-3-0.sntc01.pbi.net (151.164.41.165) 2.115 ms 2.123 ms 2.061 ms
    ...

    Thanks!
  • BenBen Vanilla Admin Posts: 513 SmugMug Employee
    edited September 19, 2007
    darryl wrote:
    I have a theory. For me at least, the last hop in common between Smugmug and my home and Smugmug and my work is part of the LLNL network.

    If you're having intermittently slow loading of pages, *OR* if they're coming lightning fast, can you do a traceroute using SmugMug's tool?

    http://www.smugmug.com/homepage/traceroute.mg

    The first 4 lines of the output should show you how packets from SmugMug are getting to you:

    1 nat1.sv3.smugmug.net (10.27.3.2) 0.148 ms 0.111 ms 0.075 ms
    2 r2.sv1.smugmug.net (63.81.134.2) 1.973 ms 13.582 ms 1.706 ms
    3 ge3-1.fr3.sjc.llnw.net (208.111.152.77) 7.883 ms 1.925 ms 1.681 ms
    4 sbc-10ge.fr3.sjc.llnw.net (68.142.116.234) 2.090 ms 1.979 ms 1.712 ms
    5 ded4-g8-3-0.sntc01.pbi.net (151.164.41.165) 2.115 ms 2.123 ms 2.061 ms
    ...

    Thanks!
    Yes please... if you are having problems, please post your traceroutes so we can see what is shared in common. Trying to troubleshoot the problem for a single person is difficult... if we can get more people showing the same issues, it gets easier to track down.
    Smug since 2003
  • RichardJohnRichardJohn Registered Users Posts: 60 Big grins
    edited September 19, 2007
    Loading quick for me from across the pond:

    1 nat1.sv3.smugmug.net (10.27.3.2) 0.168 ms 0.110 ms 0.138 ms
    2 r2.sv1.smugmug.net (63.81.134.2) 11.762 ms 1.893 ms 13.444 ms
    3 ge3-1.fr3.sjc.llnw.net (208.111.152.77) 1.918 ms 1.722 ms 2.001 ms
    4 ve5.fr4.sjc.llnw.net (69.28.171.210) 2.057 ms 1.897 ms 5.427 ms
    5 tge1-1.fr3.ord.llnw.net (69.28.171.65) 51.107 ms 51.095 ms 51.607 ms
    6 ve6.fr4.ord.llnw.net (69.28.172.42) 51.096 ms 51.085 ms 51.261 ms
    7 tge11-3.fr3.lga.llnw.net (69.28.171.194) 78.352 ms 78.209 ms 78.265 ms
    8 tge1-2.fr3.lon.llnw.net (69.28.171.126) 146.222 ms 148.740 ms 146.116 ms
    9 pipex-1.lon.llnw.net (87.248.208.142) 146.002 ms 146.349 ms 146.541 ms
    10 ae1-102.cr01.gs1.dsl.pipex.net (62.72.139.110) 146.825 ms 146.110 ms 146.269 ms
    11 ae0-0.cr02.gs1.dsl.pipex.net (62.241.161.210) 146.278 ms 146.018 ms 146.467 ms
    12 g5-0.ar02.gs1.dsl.pipex.net (62.241.161.105) 148.181 ms 146.885 ms 146.969 ms
    13 81-178-XX-XXX.dsl.pipex.com (81.178.XX.XXX) 248.149 ms 259.799 ms 215.190 ms

    Looks like my ISP have a direct connection to LimeLight, though - maybe the people who are having trouble don't have a connection like this?
  • GJMPhotoGJMPhoto Registered Users Posts: 372 Major grins
    edited September 19, 2007
    I'm a slow one.
    First four took a few seconds to arrive, then it started to fly:

    1 nat1.sv3.smugmug.net (10.27.3.2) 0.145 ms * 0.118 ms
    2 r2.sv1.smugmug.net (63.81.134.2) 12.866 ms 1.653 ms 14.730 ms
    3 ge3-1.fr3.sjc.llnw.net (208.111.152.77) 2.023 ms 6.580 ms 1.749 ms
    4 ve5.fr4.sjc.llnw.net (69.28.171.210) 1.859 ms 1.733 ms 1.788 ms
    5 tge1-1.fr3.ord.llnw.net (69.28.171.65) 50.981 ms * 51.236 ms
    6 ve6.fr4.ord.llnw.net (69.28.172.42) 51.000 ms 50.943 ms 51.153 ms
    7 tge11-3.fr3.lga.llnw.net (69.28.171.194) 78.187 ms 78.157 ms 78.303 ms
    8 65.19.101.253 (65.19.101.253) 78.577 ms 78.315 ms 78.213 ms
    9 64.15.0.194 (64.15.0.194) 79.198 ms 79.239 ms 79.252 ms
    10 rtr2-tg10-1.mhe.whplny.cv.net (64.15.8.30) 79.188 ms 79.256 ms rtr1-tg10-1.mhe.whplny.cv.net (64.15.8.2) 79.263 ms
    11 dstswr1-ge3-1.rh.mmrnny.cv.net (67.83.229.130) 79.381 ms 79.730 ms 79.422 ms
    12 ubr201-ge1-0-0.cmts.mmrnny.cv.net (67.83.229.180) 79.268 ms 79.273 ms 79.385 ms
    - Gary.
  • Jason DunnJason Dunn Registered Users Posts: 95 Big grins
    edited September 24, 2007
    As requested, submitting my tracert here:

    1 nat1.sv3.smugmug.net (10.27.3.2) 0.286 ms 0.432 ms 0.458 ms
    2 r2.sv1.smugmug.net (63.81.134.2) 5.057 ms 13.532 ms 1.813 ms
    3 ge3-1.fr3.sjc.llnw.net (208.111.152.77) 10.907 ms 2.049 ms 1.822 ms
    4 rt0sj-equinix.cl.shawcable.net (206.223.116.20) 2.269 ms 2.311 ms 5.401 ms
    5 rc2wt-pos0-0-0.wa.shawcable.net (66.163.76.65) 21.963 ms 22.403 ms *
    6 rc1wh-pos5-0.vc.shawcable.net 25.458 ms * 25.327 ms
    7 rc1so-pos1-0-0.cg.shawcable.net 38.718 ms 38.777 ms 38.732 ms
    8 rd1so-ge6-0.cg.shawcable.net 39.272 ms 39.121 ms 39.147 ms
    9 dx2ra-g1.cg.shawcable.net 39.562 ms 39.756 ms 42.815 ms
    =-=-=-=-=-=-=-=-=-=-=-=
    The Photos: photos.jasondunn.com
    The Blog: www.jasondunn.com
  • Lou GonzalezLou Gonzalez Registered Users Posts: 413 Major grins
    edited September 24, 2007
    Here's mine...
    Still taking longer than normal to load even thumbnails...

    1 nat2.sv3.smugmug.net (10.27.3.3) 0.107 ms 0.130 ms 0.090 ms
    2 r2.sv1.smugmug.net (63.81.134.2) 8.118 ms 14.240 ms 1.719 ms
    3 gigabitethernet3-35.ar2.SJC2.gblx.net (64.214.196.245) 1.932 ms 1.725 ms 1.898 ms
    4 Te-9-4.car4.SanJose1.Level3.net (4.68.111.161) 2.018 ms 1.703 ms 1.876 ms
    5 vlan79.csw2.SanJose1.Level3.net (4.68.18.126) 11.224 ms 2.481 ms 13.378 ms
    6 ae-72-72.ebr2.SanJose1.Level3.net (4.69.134.213) 2.573 ms 11.016 ms 2.504 ms
    7 ae-3.ebr1.Denver1.Level3.net (4.69.132.58) 54.875 ms 52.173 ms 54.018 ms
    8 ae-1-100.ebr2.Denver1.Level3.net (4.69.132.38) 46.711 ms 51.714 ms 53.926 ms
    9 ae-3.ebr3.Chicago1.Level3.net (4.69.132.62) 52.014 ms 52.058 ms 52.679 ms 10 ae-78.ebr2.Chicago1.Level3.net (4.69.134.61) 52.288 ms 52.228 ms 53.825 ms
    11 ae-6-6.car2.Cleveland1.Level3.net (4.69.132.201) 77.375 ms 76.848 ms 77.060 ms
    12 ROADRUNNER.car2.Cleveland1.Level3.net (64.156.66.42) 83.800 ms ROADRUNNER.car2.Cleveland1.Level3.net (4.78.59.46) 83.332 ms ROADRUNNER.car2.Cleveland1.Level3.net (64.156.67.14) 83.816 ms
    13 pos1-0.rochnymth-rtr02.nyroc.rr.com (24.24.7.61) 86.095 ms 86.592 ms 86.477 ms
    14 srp2-0.rochnymth-rtr04.nyroc.rr.com (24.93.3.180) 86.285 ms 86.322 ms 86.230 ms
    15 srp2-0.rochnybpt-rtr01.nyroc.rr.com (24.93.3.116) 87.072 ms 86.786 ms 86.996 ms
    16 gig0-2.rochnybpt-ubr01.nyroc.rr.com (24.93.2.42) 105.207 ms 87.580 ms 86.963 ms
    17 * * *
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    Fernando

    http://www.fernandogonzalez.net
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