Trouble with sharing

medallion

Often when I go into sharing and put in an email to share a gallery, the recepient says they never received an email. I tried two of my own emails last night and so far 8 hours later, I have received no email.

rainforest1155

medallion wrote:

Often when I go into sharing and put in an email to share a gallery, the recepient says they never received an email. I tried two of my own emails last night and so far 8 hours later, I have received no email.

Could you let us know of the email addresses that you sent the messages to? You can mail them to us at our Helpdesk (help@smugmug.com)so you don't have to post them here in the public forum. Also let us know of your email address that is associated with your SmugMug account.
Sometimes these sharing mails get stuck in a spam filter, but we'll be looking into it and try to find the problem if there is one in our system.

Thanks,
Sebastian

darryl

I'm also having this problem. Sending a mail to help@smugmug.com with the specifics.

--Darryl