Uploading issues - possible due to poor network connection
richpepp
Registered Users Posts: 360 Major grins
Hi folks
We are having problems uploading photos from our office in Armenia even though exactly the same photos upload just fine from here in Brussels. In both cases I was controlling the uploads so I don't think that it is 'finger trouble'.
If we use 'Send to Smugmug' it looks as though the photos upload ok but then we get an message back saying 0 of 4MB uploaded and the upload log says that the files were empty.
If we use the 'Simple uploader' to send a couple of files then what I see is that we get to about 1MB on each file and then the upload starts again.
My guess is that our Armenia office has a poor or dodgy internet connection that is causing the upload to drop.
If it helps we are trying to upload to http://miseast.smugmug.com/gallery/3555654 and a tracert from our Armenia office looks like:
Sporer rute til hera.smugmug.com [63.81.134.23]
over et maksimum af 30 hop:
1 <1 ms <1 ms <1 ms 192.168.0.111
2 31 ms 30 ms 30 ms dsl232-6.netsys.am [80.86.232.6]
3 31 ms 34 ms 37 ms netsys.am [80.86.224.98]
4 100 ms 38 ms 41 ms netsys.am [80.86.224.9]
5 413 ms 365 ms 353 ms NO-NIT-TN-6.taide.net [193.219.192.6]
6 357 ms 352 ms 363 ms NO-NIT-TN-5.taide.net [193.219.193.145]
7 372 ms 379 ms 363 ms nb01b12-pos11-0.nb.telenor.net [217.70.230.45]
8 528 ms 600 ms 547 ms ti0001b300-ge1-3-0.ti.telenor.net [217.70.229.234]
9 * * * Anmodning fik timeout.
10 461 ms 453 ms 584 ms ti3004c300-ae5-0.ti.telenor.net [146.172.99.201]
11 513 ms 724 ms 460 ms ti9004b300-as0-0.ti.telenor.net [146.172.105.86]
12 * * * Anmodning fik timeout.
13 473 ms 461 ms 474 ms tge1-2.fr4.ord.llnw.net [69.28.171.193]
14 557 ms 478 ms 491 ms ve6.fr3.ord.llnw.net [69.28.172.41]
15 530 ms 534 ms 526 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66]
16 509 ms 528 ms 570 ms ve5.fr3.sjc.llnw.net [69.28.171.209]
17 828 ms 515 ms 549 ms smugmug.ge3-1.fr3.sjc.llnw.net [208.111.152.78]
18 529 ms 527 ms 656 ms hera.smugmug.com [63.81.134.23]
My questions then are does this look like a connectivity issue and if so is there another uploader you can suggest that might work better under these conditions. We use 'Send to Smugmug' and the simple uploader from other locations with no problems so I doubt it is an uploader problem.
Thank again
Richard
We are having problems uploading photos from our office in Armenia even though exactly the same photos upload just fine from here in Brussels. In both cases I was controlling the uploads so I don't think that it is 'finger trouble'.
If we use 'Send to Smugmug' it looks as though the photos upload ok but then we get an message back saying 0 of 4MB uploaded and the upload log says that the files were empty.
If we use the 'Simple uploader' to send a couple of files then what I see is that we get to about 1MB on each file and then the upload starts again.
My guess is that our Armenia office has a poor or dodgy internet connection that is causing the upload to drop.
If it helps we are trying to upload to http://miseast.smugmug.com/gallery/3555654 and a tracert from our Armenia office looks like:
Sporer rute til hera.smugmug.com [63.81.134.23]
over et maksimum af 30 hop:
1 <1 ms <1 ms <1 ms 192.168.0.111
2 31 ms 30 ms 30 ms dsl232-6.netsys.am [80.86.232.6]
3 31 ms 34 ms 37 ms netsys.am [80.86.224.98]
4 100 ms 38 ms 41 ms netsys.am [80.86.224.9]
5 413 ms 365 ms 353 ms NO-NIT-TN-6.taide.net [193.219.192.6]
6 357 ms 352 ms 363 ms NO-NIT-TN-5.taide.net [193.219.193.145]
7 372 ms 379 ms 363 ms nb01b12-pos11-0.nb.telenor.net [217.70.230.45]
8 528 ms 600 ms 547 ms ti0001b300-ge1-3-0.ti.telenor.net [217.70.229.234]
9 * * * Anmodning fik timeout.
10 461 ms 453 ms 584 ms ti3004c300-ae5-0.ti.telenor.net [146.172.99.201]
11 513 ms 724 ms 460 ms ti9004b300-as0-0.ti.telenor.net [146.172.105.86]
12 * * * Anmodning fik timeout.
13 473 ms 461 ms 474 ms tge1-2.fr4.ord.llnw.net [69.28.171.193]
14 557 ms 478 ms 491 ms ve6.fr3.ord.llnw.net [69.28.172.41]
15 530 ms 534 ms 526 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66]
16 509 ms 528 ms 570 ms ve5.fr3.sjc.llnw.net [69.28.171.209]
17 828 ms 515 ms 549 ms smugmug.ge3-1.fr3.sjc.llnw.net [208.111.152.78]
18 529 ms 527 ms 656 ms hera.smugmug.com [63.81.134.23]
My questions then are does this look like a connectivity issue and if so is there another uploader you can suggest that might work better under these conditions. We use 'Send to Smugmug' and the simple uploader from other locations with no problems so I doubt it is an uploader problem.
Thank again
Richard
0
Comments
Ouch! Yes, this is definitely a connection issue. This traceroute is quite bad unless you're using satellite. Unfortunately, for satellite, this is typical and there's not much we can do. For any other form of broadband (even dialup), this is pretty bad. In the 4th hop, the ping goes from a steady 40ms and shoots up to 100ms. This should stay relatively steady. It just gets worse from there, and pretty close to home, too.
Your next step should be to go here: http://www.dslreports.com/linequality
Sign up and run the test. Registration there is free. After you run the test, copy the link to the results for us, and take these results and the trace route above and share them with your ISP.
This could be an issue with your equipment, (modem, router, switches, network interface card, or even cables between them) but is more likely either a physical issue with the line/cable, or really bad routing.
We'd be interested to see the line quality report as well. Let us know if there's anything else we can do to help!
BizDev Account Manager
Image Specialist & Pro Concierge
http://www.downriverphotography.com
Thanks for looking at that for us. I ran the dslreports linequality test and the link is here:
http://www.dslreports.com/linequality/nil/2289523
The test isn't to the actual PC but to the closest point that I could ping, in this case 80.86.224.98. It looks as though this is outside of our control other than reporting it to the ISP.
Do you know if any of the upload tools (even the third party ones) can survive line quality this poor or restart broken sends? If not then I will just need to get the photos sent back to me and I'll upload them. It's funny as I would have expected our folks in Afghanistan to have the biggest problems but it seems to be just fine for them.
Thanks again for looking and for the quick reply
Richard