hide "buy: this photo" and "multiple photos" when image price is zero

Larry LenonLarry Lenon Registered Users Posts: 2 Beginner grinner
edited October 11, 2007 in SmugMug Pro Sales Support
How do I hide "buy: this photo" and "multiple photos" for an individual image when its price is zero (pro account)?

Please see http://www.thoughtswhilethinking.com/gallery/3599981/2/205142504
If this link does not work, see www.thoughtswhilethinking.com, gallery "Micronesia 2007: people & places", and go to the featured group shot, which is the 12th picture in the gallery.

This photo, and other photos in this gallery, has a price of zero to block its purchase. However, most of the photos in the gallery are for sale and have non-zero prices per my portfolio pricing chart.

The problem with displaying "buy: this photo" for an image with a zero price is that when this "buy" button is clicked, "loading" never ends. The customer has to click on "back" or reload/refresh to get out of the loop.

The problem with displaying "multiple photos" for a zero-priced photo is that, while no looping occurs, the "multiple" button implies that the photo can be purchased. However, if this zero-priced photo is selected from among the multiple photos displayed, the message "Errors processing the following images: No products appear to be for sale for this photo." Some customers may be unhappy with this result.

If there is a better solution to this problem than hiding the two buttons, please advise.

Thanks in advance for your assistance - Larry Lenon

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 11, 2007
    wave.gif welcome :D

    I think you found a bug, I've reported this to our engineers.

    Sorry for the hassle!
  • Larry LenonLarry Lenon Registered Users Posts: 2 Beginner grinner
    edited October 11, 2007
    Andy - Thanks for the Welcome and your prompt reply. Standing by for the solution. - Larry
  • bwgbwg Registered Users, Retired Mod Posts: 2,119 SmugMug Employee
    edited October 11, 2007
    Andy wrote:
    wave.gif welcome :D

    I think you found a bug, I've reported this to our engineers.

    Sorry for the hassle!
    this is a known bug. I'll make sure it gets fixed
    Pedal faster
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