Emergency Maintenance 10/14

Sheaf

Hey folks, we will be undergoing emergency maintenance shortly to roll out some very cool new stuff. The site should be in read-only mode and we don't yet have an ETA on when it will be back to normal.

Sorry that we couldn't make our regularly scheduled maintenance window!

devbobo

bump

devbobo

bump...here we go

darryl

Aw man... *just* as I was about to get my comments->keyword script finished up. Or well, closer.

Huh? An emergency maintenance for new features? With no ETA?

C'mon, throw us a bone. Just give me a ballpark figure to let me know if I should just go to bed now (2am localtime) or futz around for 30 minutes.

Sheaf

darryl wrote:

Aw man... *just* as I was about to get my comments->keyword script finished up. Or well, closer.

Huh? An emergency maintenance for new features? With no ETA?

C'mon, throw us a bone. Just give me a ballpark figure to let me know if I should just go to bed now (2am localtime) or futz around for 30 minutes.

I wouldn't go to bed just yet.

darryl

Sheaf wrote:

I wouldn't go to bed just yet.

Rock on!

Sheaf

We are back up and running now, by the way. The site is chugging along a bit slowly at the moment, but it should get up to speed soon.

BeachBill

Not sure if this has anything to do with the maintenance but I'm noticing two issues tonight.

1) Java uploader not working. It acts as if it uploads, but nothing appears in the gallery or upload log. I had to use old faithful to get the photo uploaded.

2) The watermark added to this newly uploaded photo is very, very small compared to all of the other photos I've uploaded.

The photo in question is in a private gallery, but Smugmug staff should be able to view it: http://www.smugmug.com/photos/208456700-L.jpg

devbobo

G'day Bill,

Sorry about the inconvenience, the issue with the java uploader should be fixed now.

In regard to the watermark, that's a side effect of our new image sizes...you will need to generate a new larger watermark image to resolve this issue.

Cheers,

David

I Simonius

Hmm gonna have to play with this for a bit - I see the 'large' and auto ' sizes are both working at the same time ( i.e. can't click one or the other when one is active) but wonder how to link URls now as It was hard enough for me to rmeember before (shortage of grey cells)

Sheaf

Simon King wrote:

Hmm gonna have to play with this for a bit - I see the 'large' and auto ' sizes are both working at the same time ( i.e. can't click one or the other when one is active) but wonder how to link URls now as It was hard enough for me to rmeember before (shortage of grey cells)

Auto is great for linking. Basically it chooses the correct size for your screen resolution. Right now I am on dual 24" monitors. I like seeing photos very large. But if I want to send a link to a friend who might have a smaller monitor, I don't want to send them a link to a massive photo and make them scroll to see it all. If I send them the link to auto, it chooses for me.

For example, http://cmac.smugmug.com/gallery/2504559#131487110-A-LB opens for me in X2Large and fills most of my screen.

DJ-S1

Way cool!

jacyjoypals

What happened to the photos on subs
Hi, perhaps I missed a post somewhere but since the changes, many of my sub-galleries do not show the feature photo --- just a little small square dot? I have changed photos, resaved, etc. It is not affecting my passworded galleries but it is the open galleries? ???
Thanks

example: http://www.joypals.smugmug.com/Music/381246

Andy

jacyjoypals wrote:

Hi, perhaps I missed a post somewhere but since the changes, many of my sub-galleries do not show the feature photo --- just a little small square dot? I have changed photos, resaved, etc. It is not affecting my passworded galleries but it is the open galleries? ???
Thanks

example: http://www.joypals.smugmug.com/Music/381246

Hm, they are working fine for me - and not related to our maint., btw... can you clear your browser's cache (temp files) close and restart your browser?

jacyjoypals

Andy wrote:

Hm, they are working fine for me - and not related to our maint., btw... can you clear your browser's cache (temp files) close and restart your browser?

Thanks but that is not the problem here. Still can't view and cache is clean, etc. It worked fine yesterday but I am happy to know it is not the maintenance or something I have missed. I have tried everything and still no success. It is interesting I see all of the subs for the passworded galleries but none of the non-passworded. I'll try passwording the others and see what happens. Thanks for your help!

UPDATE: If I password, I can see the photos, if public, I cannot. I am stumped! Anyone that can help unstump, it would be greatly appreciated!
p.s. It is not my popup blockers, etc. I am a geek.

Keith McKane

Missing Gallery Thumbs! - ME TOO

jacyjoypals wrote:

Thanks but that is not the problem here. Still can't view and cache is clean, etc. It worked fine yesterday but I am happy to know it is not the maintenance or something I have missed. I have tried everything and still no success. It is interesting I see all of the subs for the passworded galleries but none of the non-passworded. I'll try passwording the others and see what happens. Thanks for your help!

UPDATE: If I password, I can see the photos, if public, I cannot. I am stumped! Anyone that can help unstump, it would be greatly appreciated!
p.s. It is not my popup blockers, etc. I am a geek.

I'm having the same problem..stumped... hmmm

here http://keithmckane.smugmug.com/Happenings/121203

and here...

http://keithmckane.smugmug.com/Happenings/359944

Welcome any thoughts or ideas!

Thanks

Keith

BeachBill

Keith McKane wrote:

I'm having the same problem..stumped... hmmm
here http://keithmckane.smugmug.com/Happenings/121203
http://keithmckane.smugmug.com/Happenings/359944

I would suggest posting what browser and operating system you are using.

I suspect the browser is Internet Explorer as I can see your gallery thumbnails with Firefox. When I use IE, I can duplicate your issue, only small empty boxes showing.

ivar

Keith, Jacy,

Do you have a photo featured for that gallery? Can you unfeature it and see if that helps?

Log in, go to the gallery, look in 'photo tools' menu and select unfeature photo.

let me know, please?

jacyjoypals

It does not matter what browser I am using because the sub-directories photos show up in those same galleries if I make them passworded. If I remove the password, the pictures disappear again to a little dot. Whether or not it is IE or another browser or Vista or XP, it is the same.

Sheaf

Keith McKane wrote:

I'm having the same problem..stumped... hmmm

here http://keithmckane.smugmug.com/Happenings/121203

and here...

http://keithmckane.smugmug.com/Happenings/359944

Welcome any thoughts or ideas!

Thanks

Keith

Hey Keith. Sorry about the difficulties. This was a bug with featured photos and internet explorer. I went ahead and unfeatured photos in those three galleries and they should show up fine now. When we get a fix for this, I'll post here again.

BeachBill

devbobo wrote:

Sorry about the inconvenience, the issue with the java uploader should be fixed now.

Just tested. Confirmed it's working again. Thanks.

devbobo wrote:

In regard to the watermark, that's a side effect of our new image sizes...you will need to generate a new larger watermark image to resolve this issue.

Ouch.

I created my watermarks by following the watermarking tutorial. Is that tutorial going to be updated to reflect this change so we know what to do to get our watermarks sizing correctly with the new changes?

Also what effect will these changes have on existing photos? Do we need to go into each gallery and re-watermark the photos with the new watermark?

Sheaf

jacyjoypals wrote:

It does not matter what browser I am using because the sub-directories photos show up in those same galleries if I make them passworded. If I remove the password, the pictures disappear again to a little dot. Whether or not it is IE or another browser or Vista or XP, it is the same.

It actually is the same bug Keith encountered. The thumbnails show up fine in every browser I tried except IE. Passwording them or removing the featured photo fixes it. I'll go ahead and remove your featured photos for the time being there as well.

Sorry for the inconvenience, we will fix the bug as soon as possible.

jacyjoypals

Sheaf wrote:

It actually is the same bug Keith encountered. The thumbnails show up fine in every browser I tried except IE. Passwording them or removing the featured photo fixes it. I'll go ahead and remove your featured photos for the time being there as well.

Sorry for the inconvenience, we will fix the bug as soon as possible.

Thanks much!! I thought I was a little crazy but then tried three different computers with varying browsers and had other folks in different parts of the country try and they had the same result. Glad it is not another problem on my end, which makes the hair stand on end! Thanks for your help!