Problems with cropping a photo a client purchased

photogmomma

I did send an email to help, but wanted to see if anyone else had this issue.

I have a client that ordered several photos. One is a canvas (rolled) and I'm trying to recrop the image, but it won't let me. It goes into the crop page, I crop it appropriately and when I go back, it's not cropped right. I've tried several things. And even cropped the next photo (same image, different size) and it worked fine. Just not this one.

Are there any workarounds?

I've noticed this on several occasions, but was able to get around it. I can't this time!

Thanks!

sirsloop

I've been meaning to send an email in about this too (here I am proofing photos from the last 2 days). Ever time I start it I get side tracked. This issue started when the new interface "look" came out. I have an issue with landscape photos that I want crop. If the red/bluecrop box touches the bottom of the image, when you save the image it shows up as not cropped. I haven't tested the top, but the sides seem to be ok. If you simply move the crop box like 1 pixel up from the bottom it crops fine. Portrait images do not seem to be effected.

Also, There is a sort issue in the Pro Sales/Sales Details page. (http://photos.tallmanphoto.com/homepage/prosales.mg) Its more of an annoyance... but half the time when I look at that page the list it first->last... then if I refresh the page sometimes it shows up as last->first. Its just annoying and i'm sure its an easy fix. IDK if there are clusters of webservers and one possibly has different code? Funny business there

Andy

It's a bug in the crop tool. You must crop in both directions (even a few pixels) and it will stick. Or, reupload a new image that you've cropped on your end, then adjust the crop tool to the full size of the crop window.

Sorry for the hassle we'll get it fixed.

Andi: no need to write helpdesk and post here also - one or the other will do, thanks

photogmomma

These were the steps that I was given by the help desk....

1. click on adjust crop for image in question
2. click on the advanced button
3. set the units to 1
4. click on the zoom '-' button once
5. now adjust the crop, click save changes and you're done

Sorry, Andy, I was sort of trying to rush to get it shipped a lot earlier and thought if I doubled up, maybe someone here (non-SM) might have the answer...

Got it done, but later than I wanted.

Thanks for the help!

Andy

photogmomma wrote:

These were the steps that I was given by the help desk....

1. click on adjust crop for image in question
2. click on the advanced button
3. set the units to 1
4. click on the zoom '-' button once
5. now adjust the crop, click save changes and you're done

Sorry, Andy, I was sort of trying to rush to get it shipped a lot earlier and thought if I doubled up, maybe someone here (non-SM) might have the answer...

Got it done, but later than I wanted.

Thanks for the help!

those steps work, too