Problem Pulling Up Pictures - Help!

DigitalMan

Since about 8pm on Friday night some of my galleries when I chose a picture from the thumbnails the picture never appears.

Example: http://digitalman.smugmug.com/gallery/10635/1/347749/Large

Not all of my galleries but ???

Barb

DigitalMan wrote:

Since about 8pm on Friday night some of my galleries when I chose a picture from the thumbnails the picture never appears.

Example: http://digitalman.smugmug.com/gallery/10635/1/347749/Large

Not all of my galleries but ???

Hi,

Sorry to hear you are having problems. There are a couple of things to do here.

1. Go into the gallery and click on photo tools, then choose "SmugMungous Bulk", select all your images and click on Go.

2. Go to photo tools, then choose rotate photos. Select all your photos, rotate them right and then back left.

Each of these methods will repair any problems with your images.

Let us know if you continue to have problems.

DigitalMan

Thanks for the quick response.

Not sure how long this should take....

"Your Xlarges are being created! This process will occur in the background, which may take several minutes. In the meantime, you can continue to use SmugMug."

... but it does not seem to want to come back?? 15-20mins??

Andy

DigitalMan wrote:

Thanks for the quick response.

Not sure how long this should take....

"Your Xlarges are being created! This process will occur in the background, which may take several minutes. In the meantime, you can continue to use SmugMug."

... but it does not seem to want to come back?? 15-20mins??

can we have the direct gallery link please Thanks!

DigitalMan

Sure thing!

http://digitalman.smugmug.com/gallery/10635

Thanks

Andy

DigitalMan wrote:

Sure thing!

http://digitalman.smugmug.com/gallery/10635

Thanks

OK we have some repairs to make to your gallery. Back to you within 24hours.

DigitalMan

Andy wrote:

OK we have some repairs to make to your gallery. Back to you within 24hours.

Thanks Andy but that is not the only gallery that I have the issue with?

I can go through them and make a list if I have to.

Andy

DigitalMan wrote:

Thanks Andy but that is not the only gallery that I have the issue with?

I can go through them and make a list if I have to.

Yeah, email ATTN: Andy with the gallery links, to our Help Desk pls.

Thanks!

grannyrobin

DigitalMan wrote:

Sure thing!

http://digitalman.smugmug.com/gallery/10635

Gallery repaired!
-grannyrobin

DigitalMan

grannyrobin wrote:

Gallery repaired!
-grannyrobin

This one is now working.. thanks!

DigitalMan

Andy wrote:

Yeah, email ATTN: Andy with the gallery links, to our Help Desk pls.

Thanks!

Got the list Andy just need to find the email address.

Andy

DigitalMan wrote:

Got the list Andy just need to find the email address.

http://www.smugmug.com/help/emailreal

it's at the bottom of every public smugmug page, too

Be sure and reference this thread, too

DigitalMan

Andy wrote:

http://www.smugmug.com/help/emailreal

it's at the bottom of every public smugmug page, too

Be sure and reference this thread, too

Andy email with thread reference sent.

Thanks