Not getting data from smugmug.s3.amazonaws.com

PBolchover

I'm trying to view http://cmac.smugmug.com/gallery/3799272#219256548-S-LB
but my browser is timing out at the "Transferring data from smugmug.s3.amazonaws.com" stage

My traceroute is

Tracing route to s3-2-w.amazonaws.com [207.171.183.117]
over a maximum of 30 hops:

  1     7 ms     9 ms     9 ms  73.214.32.1
  2     7 ms     7 ms     8 ms  68.85.250.161
  3     8 ms    11 ms     8 ms  68.85.244.90
  4     7 ms     9 ms     7 ms  68.85.244.93
  5     8 ms     7 ms     8 ms  68.85.244.97
  6    10 ms    11 ms     9 ms  te-3-3.car2.Houston1.Level3.net [4.79.90.5]
  7    15 ms    11 ms     9 ms  ae-11-11.car1.Houston1.Level3.net [4.69.132.233]
  8    26 ms    18 ms    18 ms  ae-5-5.ebr1.Dallas1.Level3.net [4.69.132.230]
  9     *       20 ms    18 ms  ae-1-100.ebr2.Dallas1.Level3.net [4.69.132.46]
 10    39 ms     *       41 ms  ae-2.ebr1.Denver1.Level3.net [4.69.132.105]
 11    30 ms    49 ms    54 ms  ae-1-100.ebr2.Denver1.Level3.net [4.69.132.38]
 12    70 ms    72 ms    57 ms  ae-2.ebr2.Seattle1.Level3.net [4.69.132.53]
 13    59 ms    65 ms    58 ms  ae-22-52.car2.Seattle1.Level3.net [4.68.105.35]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.

and my ping results say

Pinging s3-2-w.amazonaws.com [207.171.191.252] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 207.171.191.252:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

(My ISP is Comcast in Houston, if that makes any difference)

Andy

This is a connectivity issue from you to us, I would guess it'll resolve itself, they usually are quite temporary. Can you try again? If it persists, write to our help desk with a fresh traceroute, okay? Thanks.

PBolchover

Andy wrote:

Can you try again? If it persists, write to our help desk with a fresh traceroute, okay?

Have done so.

Baldy

Andy wrote:

This is a connectivity issue from you to us, I would guess it'll resolve itself, they usually are quite temporary.

Actually, I think it's to Amazon. We feed the videos directly from Amazon S3 and this is the first time I've heard of someone not being able to get to them.

Investigating.

PBolchover

It turns out that the issue was mainly due to an old version of Quicktime. The data was making it to my computer, but Quicktime was silently dumping it. (For reference, version 6.5 of the Quicktime plug-in will claim to be up-to-date when, in fact, it is not the most recent version.)

As a separate issue, it looks as if pings and traceroutes are being blocked on the path in question. But the actual data is getting through...

Baldy

PBolchover wrote:

It turns out that the issue was mainly due to an old version of Quicktime. The data was making it to my computer, but Quicktime was silently dumping it. (For reference, version 6.5 of the Quicktime plug-in will claim to be up-to-date when, in fact, it is not the most recent version.)

As a separate issue, it looks as if pings and traceroutes are being blocked on the path in question. But the actual data is getting through...

Interesting. Thanks for the info. We soft launched this because we were afraid there would be some issues like this we had to learn.