CNAME change - how long?

egoregor Registered Users Posts: 72 Big grins
edited November 12, 2007 in SmugMug Pro Sales Support
Greetings:

I had my domain name provider create a CNAME registration that pointed photos.ultrasomething.com to smugmug.com... this was 6 days ago, and my smugmug pro account (ultrasomething.smugmug.com) still won't let me set photos.ultrasomething.com as my custom host name. Your site says to "be patient" but this seems like a really long time? My experience is that 48 hours is the maximum amount of time for this sort of thing to propagate through the internet?

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 12, 2007
    should be 48 hours. Your domain host hasn't set up a CNAME yet:

    ping photos.ultrasomething.com
    ping: cannot resolve photos.ultrasomething.com: Unknown host

    contact them again and then let us know, okay?
  • egoregor Registered Users Posts: 72 Big grins
    edited November 12, 2007
    Thanks, Andy

    I guess I was a victim of being "too patient." I contacted my DNS provider and they admitted that they had, indeed, screwed up the CNAME registration. All is well now. Thank you.

    -egor
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