StatCounter Issue

rich56k

Allen wrote:

Looking at a SmugMug style gallery you could have maybe 20 thumbs and one
main photo, that alone is a 21 count and statcounter only counts one page
load.

And the additional trouble with statcounter is even when you click thru all the other pages in that same gallery - it's still just one hit!! :cry

Journal type galleries record all hits, even individual images on same page (as statcounter used too 'back in the day' for ALL galleries - the culprit is the 'smugmug style' galleries...)

I have extensive documentation on such and see statcounter response to my inquiry... <img src="https://us.v-cdn.net/6029383/emoji/deal.gif&quot; border="0" alt="" >

From: StatCounter Support <support@statcounter.com>
To: rich56k@dragbike.com
Subject: [#79507]

Hi!
I do see what you mean. Multiple webpages will not be recorded because its
a single page.

When one visit http://rich56k.smugmug.com/gallery/2925281_qpyK3 amd go to
next, 3rd page etc you note the URL and you see its
http://rich56k.smugmug.com/gallery/2925281_qpyK3#P-5-12

Pay particular attention to #P-5-12 it means its a marker on a same
webpage and there is no physical different webpage.

Because of the design of your webpages, there will be only one webpage
recorded. Let me know if you have more questions.

Sincerely

Tarak
StatCounter Team

NOTE: The above response took approx. one month to finally get after repeated pleas to check per my request within galleries... this makes it clear as John points out (above) that it's within the smugmug style of gallery as being the cause...



rich56k

Hopefully Lee can get to this once the new cart bugs are worked out...

I'd settle for the smugmug stats to be cumulative (and retroactive from my signup date) rather than resetting each month as a temp. fix in the mean time...

bwg

jfriend wrote:

Hmmm, Statcounter still appears to not be messed up on Smugmug. I was really hoping that after BigWebGuy's post in April that things were going to improve.

So, I just set up a new account for a non-profit. I put a StatCounter tracker on the page using the code they currently auto-generate and tell me to put in the page. I uploaded a bunch of galleries, sent out an email announcing them and the masses came to view them. According to StatCounter, there were about 1000 hits. If I go to the Smugmug stats and add up the hits on M, L, XL, XL2, XL3 and original (which should be about how many images got clicked on in the Smugmug view), it adds up to 12,116 (12x higher than StatCounter reports). Hmmm, it looks like the current version of StatCounter code doesn't yet work with Smugmug's Ajax pages.

I'd really like to know whether you support StatCounter or not. Because you do all this ajax image load stuff, it will probably take a concious effort on your part to support a specific set of tracking programs. If you don't support StatCounter now, is there a list of supported tracking programs that you test and will keep working and will fix any time they break?

like i said in my earlier post, we do have code that looks for statcounter on the page and updates per image view on an ajax gallery. We will provide a more robust solution for trackers in the future. I'm sorry i havent had the chance to update our statcounter support for their new code, we've been a little busy. :whip

jfriend

bigwebguy wrote:

like i said in my earlier post, we do have code that looks for statcounter on the page and updates per image view on an ajax gallery. We will provide a more robust solution for trackers in the future. I'm sorry i havent had the chance to update our statcounter support for their new code, we've been a little busy. :whip

I'm glad you will look at it at some point, but it's been broken for several months now.

I'm looking for something that works now and is something that you will regularly test going forward (so it will keep working). Are there any services similar to StatCounter that you officially support today?

bwg

jfriend wrote:

I'm glad you will look at it at some point, but it's been broken for several months now.

I'm looking for something that works now and is something that you will regularly test going forward (so it will keep working). Are there any services similar to StatCounter that you officially support today?

our cart has been broken for several years

google analytics works peachy.

Allen

It would be nice if somethings sent to statcounter if the buy button is hit.:D

Andy

jfriend wrote:

I'm glad you will look at it at some point, but it's been broken for several months now.

Hi John, yeah it doesn't work as it had worked. We don't make promises that we'll always support Statcounter - but we are trying to keep up with it as Lee said. But he's much I hope we can get SC to work with SmugMug. GA works, do you use that?

rich56k

bigwebguy wrote:

our cart has been broken for several years

google analytics works peachy.

Lee,

Could the smugmug stats be modified to run as an ongoing (visible!?) cumulative counter?

And ideally be set to go retro from each users start date?

rich

jfriend

Andy wrote:

Hi John, yeah it doesn't work as it had worked. We don't make promises that we'll always support Statcounter - but we are trying to keep up with it as Lee said. But he's much I hope we can get SC to work with SmugMug. GA works, do you use that?

So GA works now. Is it "officially supported" such that you'll keep it working in the future? Or is it pot luck and who knows what will work in the future? Or you just haven't ever really thought about how to handle this and what to promise your customers in this regard?

I'm not a serious web business, but I would think that any serious web business would want to gather this kind of info on their site and would like to know what is officially supported so it doesn't break on them and so they don't have to change when it does break?

bwg

jfriend wrote:

So GA works now. Is it "officially supported" such that you'll keep it working in the future? Or is it pot luck and who knows what will work in the future? Or you just haven't ever really thought about how to handle this and what to promise your customers in this regard?

I'm not a serious web business, but I would think that any serious web business would want to gather this kind of info on their site and would like to know what is officially supported so it doesn't break on them and so they don't have to change when it does break?

so, we dont officially support any tracking sorta thing. People hacked it in as they do many things.

When we went to smugmug ajax, many threads on dgrin popped up with people asking why their external stats were wonky, so we added the code. (old statcounter was a real PITA too...their new code looks much easier to manipulate)

Again, like i said earlier, we're gonna "officially" support some trackers in the future and when we do, we'll stay up to date with them.

That being said, we use google analytics for our own site so its in our best interest to keep that up to date.

duren

not up to snuf
Hi BigWebGuy,

But Google analytics isn't real time, and you can also not track hits on a image-to-image basis. For example, in Statcounter, you can see that a certain IP is going from image to image, and you can track the "flow". In Google Analytics, I have not yet found a report which will show me someone's flow, from image-to-image, on a linear time line.

Please let me know if I am missing something. Hell, Analytics wont even show what a certain IP has been clicking on.

jfriend

duren wrote:

Hi BigWebGuy,

But Google analytics isn't real time, and you can also not track hits on a image-to-image basis. For example, in Statcounter, you can see that a certain IP is going from image to image, and you can track the "flow". In Google Analytics, I have not yet found a report which will show me someone's flow, from image-to-image, on a linear time line.

Please let me know if I am missing something. Hell, Analytics wont even show what a certain IP has been clicking on.

I agree. That is exactly the StatCounter view that I use all the time. I want to see the click track of individual people.

bwg

jfriend wrote:

I agree. That is exactly the StatCounter view that I use all the time. I want to see the click track of individual people.

john, what site of yours isnt tracking correctly?

rich56k

statcounter symptoms...

bigwebguy wrote:

john, what site of yours isnt tracking correctly?

Hi Lee,

Maybe this will help - see my post#'s 8 & 9 in this thread for symptoms...
post # 14 for statcounters response to my inquiry and so far from my site anyway the smugmug journal style pages register all the hits as previously -
its the smugmug style galleries that don't (re ajax?)

here's a smugmug style that doesn't register (just the entry - not pageloads or images - click thru multiples and see)
http://rich56k.smugmug.com/gallery/2925281_qpyK3#236339284_KKinv

here's a journal style that works fine
http://rich56k.smugmug.com/gallery/1271860

I guess if you need my statcounter access - pm me and I'll send my username and password to you...

thanks
rich

Allen

bigwebguy wrote:

john, what site of yours isnt tracking correctly?

Got two sites, here and here that both are only showing the initial gallery link.
All galleries in Smugmug style. The first does show popular photo thumbs
occasionally.

bwg

Allen wrote:

Got two sites, here and here that both are only showing the initial gallery link.
All galleries in Smugmug style. The first does show popular photo thumbs
occasionally.

ok, allen and rich. I think i have yours sorted. you are using counter_xhtml.js instead of counter.js. The custom code we have looked for counter.js.

Statcounter, in their infinite wisdom, uses the exact same javascript for counter.js and counter_xhtml.js so there's really no reason to name them differently.

Should be fixed on the site shortly.

John, your sites that i've found have counter.js so still waiting on an example from you.

bwg

bigwebguy wrote:

ok, allen and rich. I think i have yours sorted. you are using counter_xhtml.js instead of counter.js. The custom code we have looked for counter.js.

Statcounter, in their infinite wisdom, uses the exact same javascript for counter.js and counter_xhtml.js so there's really no reason to name them differently.

Should be fixed on the site shortly.

John, your sites that i've found have counter.js so still waiting on an example from you.

Allen & Rich, fix is live. Lemme know how things are working.

Allen

bigwebguy wrote:

Allen & Rich, fix is live. Lemme know how things are working.

Picking up every photo click now, great.clap Thanks for fixen.

Don't see any thumbs though, might have to wait for them to catch up,
seems like it delayed in the past.

rich56k

bigwebguy wrote:

Allen & Rich, fix is live. Lemme know how things are working.

Hi Lee,

Just gave a quik look see and all systems are go at my end!!!

All hits AND page loads in both journal and the previously affected smugmug style galleries also are now logging !!

:ivar :ivar


Woo, whoo!!

Thanks Lee!!

rich

(as the smily guys indicate - yes - I'm pretty darn pleased!!)

bwg

rich56k wrote:

Hi Lee,

Just gave a quik look see and all systems are go at my end!!!

All hits AND page loads in both journal and the previously affected smugmug style galleries also are now logging !!

:ivar :ivar


Woo, whoo!!

Thanks Lee!!

rich

(as the smily guys indicate - yes - I'm pretty darn pleased!!)

cool, glad to hear it.

duren

Yeah!
Finally....THANKS! Mine is working as well....

bigwebguy wrote:

cool, glad to hear it.

rich56k

bigwebguy wrote:

cool, glad to hear it.

Thanks again Lee !!

Huge difference - guess when the fix went live!