Appreciation to the Smugmug Staff & Pros

Travis

I've noticed recently that there has been several posts in which an individual requested help with a particular technical issue, technique, or equipment question. Even though the staff and pros at Smugmug have provided immediate responses to often times vague problem descriptions, the original poster replies with hostility as if they either did not like the response or they felt that the response was somehow placing blame on them for creating the issue in the first place. I'm pretty sure that most of the people around here know that this is the minority of cases but it also helps to hear that you are making a positive impact on the community. Your time and efforts are greatly appreciated by all of us that have had nothing less than a great experience at dgrin. It is nice knowing that there still are companies out there that go beyond the day-to-day business to offer a truly special experience for their clients. Thank you for making this small piece of the virtual world such a nice place to visit!

Happy Holidays,

OsirisPhoto

Have to agree that Smugmug customer service is top-notch

dgrinjackson

Hyperbaric wrote:

Have to agree that Smugmug customer service is top-notch

ditto

emtajim

Ditto as well!!

They helped a big, big, big (did I say big?) bunch when I was getting my little piece of the web going.

Jim

JenGrace

The customer service was one of the major draws for me. Cheers, SM staff and helpers.

Andy

hi all and thanks so much for the very kind words!

We love what we do, and helping our customers is part of that. It's in our DNA, and you guys just made the whole company's day

digitalpins

yes the smugmug service here is top-notch and I love the all the new features that the smugmug team has been giving us. The new updated upload features are great along with the new stretchy stlyle.

Smugmug team you rock!!!!