Smugmug having problems?

jtfrazer

Hi,

I can view my smugmug "home page" but can't get to much of anything else. Galleries dont show up. Is there a problem going on?

Thanks,

Thando

jtfrazer wrote:

Hi,

I can view my smugmug "home page" but can't get to much of anything else. Galleries dont show up. Is there a problem going on?

Thanks,

We're sorry that you are not able to see your photos. When you use your navbar, what happens? Can you give us a little bit more of a description? Errors? Blank pages? The last browser that I am seeing you use is Internet Explorer 7. That right? I took a look at your account and was able to see all of the galleries I tried to get into . SmugMug is up and running just fine today. Can you tell us if you are running any security software? Any recent changes with your system (any sort of software updates)? Please email the response into the helpdesk and we'll see how to get you up and going.

Mike Lane

It appears that http://www.neo-photography.com/ either isn't registered or something is screwy with your domain and/or CNAME. Where did you go to register that domain?

You can see all your galleries and such if you go to http://jfrazer.smugmug.com/gallery/<whatever&gt; instead of http://www.neo-photography.com/gallery/<whatever&gt;

Mike Lane

Mike Lane wrote:

It appears that http://www.neo-photography.com/ either isn't registered or something is screwy with your domain and/or CNAME. Where did you go to register that domain?

You can see all your galleries and such if you go to http://jfrazer.smugmug.com/gallery/<whatever&gt; instead of http://www.neo-photography.com/gallery/<whatever&gt;

Chatting with Dustin on IRC, it appears he can see neo-photography just fine. I'm in the UK so if it was registered recently, perhaps it hasn't made its way through the system to me just yet.

I'll leave you in Dustin's extrordinarily capable hands <img src="https://us.v-cdn.net/6029383/emoji/thumb.gif&quot; border="0" alt="" >
</whatever></whatever>

jtfrazer

Thanks, guys. I think the problem was caused by my changing to a different anti-virus package. It had pretty tight restrictions on internet privacy. I changed some settings and can access smugmug without a problem.

Thanks for responding.