Having Trouble Uploading

Jill Bazeley

Good morning. Don't know if the Sunday night logjam has carried over to this morning but I've been unable to upload a single picture - even when using the bulletproof "Olde Faithful." I sent a picture to Flickr to rule out an ISP issue and had no problem with that. (Keeping a small collection of photos on Flickr and linking to Smugmug helps redirect viewers who get confused about the location of the galleries they want to see.) Anway, it's probably just the crush of the holidays, but if it's something on my end then I'll need to get busy figuring it out.

Jill Bazeley

I have 100 high school football players breathing down my neck in eager anticipation of seeing themselves looking awesome in the county all-star game but, alas, I've not yet figured out why I can't send anything to Smugmug. Out of desperation, I opened a trial account at Zenfolio and uploaded the entire batch so the kids don't have to keep on waiting. But I really dislike having to refer people away from my Smugmug site.

jfriend

Jill Bazeley wrote:

I have 100 high school football players breathing down my neck in eager anticipation of seeing themselves looking awesome in the county all-star game but, alas, I've not yet figured out why I can't send anything to Smugmug. Out of desperation, I opened a trial account at Zenfolio and uploaded the entire batch so the kids don't have to keep on waiting. But I really dislike having to refer people away from my Smugmug site.

For urgent issues, you should probably email the help desk directly http://www.smugmug.com/help/emailreal.

Andy

Jill Bazeley wrote:

I have 100 high school football players breathing down my neck in eager anticipation of seeing themselves looking awesome in the county all-star game but, alas, I've not yet figured out why I can't send anything to Smugmug. Out of desperation, I opened a trial account at Zenfolio and uploaded the entire batch so the kids don't have to keep on waiting. But I really dislike having to refer people away from my Smugmug site.

By any chance are you on Comcast? They are having some regional troubles... Like jfriend said, please emial our heros, we'll get on the case with some diagnostics asap.

Jill Bazeley

Thanks John and Andy. Oh, and we don't have Comcast so that's not an issue - I'll email help right now.