Video not working

JenniferGriffithJenniferGriffith Registered Users Posts: 14 Big grins
edited January 3, 2008 in SmugMug Support
I have uploaded a few videos to my site. When they play after about 2 seconds a green screen comes across. You can still hear them but there is no picture.

Am I doing something wrong? Or does it just take a while for them to work?

They are not a very good quality, just testing out my new camera.

http://www.jennifergriffith.smugmug.com/gallery/4104979

Comments

  • SheafSheaf Registered Users, SmugMug Product Team Posts: 775 SmugMug Employee
    edited January 3, 2008
    JenniferGriffith wrote:
    I have uploaded a few videos to my site. When they play after about 2 seconds a green screen comes across. You can still hear them but there is no picture.

    Am I doing something wrong? Or does it just take a while for them to work?

    They are not a very good quality, just testing out my new camera.

    http://www.jennifergriffithphotography.com/gallery/4104300#239298930

    It looks like you deleted the videos, so it's hard to tell. Can you tell me what software was used to encode them?
    SmugMug Product Manager
  • JenniferGriffithJenniferGriffith Registered Users Posts: 14 Big grins
    edited January 3, 2008
    Sheaf wrote:
    It looks like you deleted the videos, so it's hard to tell. Can you tell me what software was used to encode them?

    I delete them and then converted them to a .avi file. It made the total size smaller. I thought that would help. One video worked but the other one is doing the green thing.

    Here is the new gallery.

    http://www.jennifergriffith.smugmug.com/gallery/4104979
  • SheafSheaf Registered Users, SmugMug Product Team Posts: 775 SmugMug Employee
    edited January 3, 2008
    JenniferGriffith wrote:
    I delete them and then converted them to a .avi file. It made the total size smaller. I thought that would help. One video worked but the other one is doing the green thing.

    Here is the new gallery.

    http://www.jennifergriffith.smugmug.com/gallery/4104979

    Both videos are working fine for me. Do you have the latest version of Quicktime installed? http://www.apple.com/quicktime/
    SmugMug Product Manager
  • JenniferGriffithJenniferGriffith Registered Users Posts: 14 Big grins
    edited January 3, 2008
    Sheaf wrote:
    Both videos are working fine for me. Do you have the latest version of Quicktime installed? http://www.apple.com/quicktime/

    I tried downloading the newest quicktime but that still didn't help. I tried viewing them from my laptop and they worked fine. I guess it is just something with my computer.

    I will keep messing with it.

    Does anyone else have this problem?
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