SmugDAV on OS X: Help!

aquaticvideographeraquaticvideographer Registered Users Posts: 278 Major grins
edited February 21, 2008 in SmugMug Support
Hi everyone!

Andy asked me to post this here.

I'm running Leopard on an Intel mini. Everything is up-to-date.

The first couple of times I try to open SmugDAV (https://upload.smugmug.com<wbr>/smugdav.mg) from the Finder (command-K), I eventually (after many many minutes) get a timeout error. After a few tries, or if the URL is listed in my recently-visited list in the Connect To Server... dialog box, it times out almost immediately. I have tried doing this with the OS X firewall turned on and off and there is no difference.

:dunno

Does anyone have any insight into what I'm doing wrong?

Any help much appreciated!

Comments

  • rich56krich56k Registered Users Posts: 547 Major grins
    edited January 8, 2008
    aquaticvideographer wrote:
    Hi everyone!

    Andy asked me to post this here.

    I'm running Leopard on an Intel mini. Everything is up-to-date.

    The first couple of times I try to open SmugDAV (https://upload.smugmug.com<wbr>/smugdav.mg) from the Finder (command-K), I eventually (after many many minutes) get a timeout error. After a few tries, or if the URL is listed in my recently-visited list in the Connect To Server... dialog box, it times out almost immediately. I have tried doing this with the OS X firewall turned on and off and there is no difference.

    <img src="https://us.v-cdn.net/6029383/emoji/ne_nau.gif&quot; border="0" alt="" >

    Does anyone have any insight into what I'm doing wrong?

    Any help much appreciated!

    Hi aquaticvideographer,

    This may not help but I'm on an iMac 17" / G5 / OS X Tiger (10.4.11) and
    it took 3 trys (each time asking for my name/password) no connect (after about a minute each) until the third try and that took about 20 seconds....

    rich56k

    Do you have any FTP servers you can attempt connecting to?

    Does it timeout before or after you enter your name/password?

    Here's another thread on SmugDav...
    http://www.dgrin.com/showthread.php?t=79146

    firewalls?? <img src="https://us.v-cdn.net/6029383/emoji/headscratch.gif&quot; border="0" alt="" > - new with leopard?
    http://HooliganUnderground.com
    Member: ASMP; EP; NPPA; CPS
  • aquaticvideographeraquaticvideographer Registered Users Posts: 278 Major grins
    edited January 8, 2008
    It times out before it asks for my login and pw. Maybe I will try booting from that old Tiger partition I have lying around to see if that solves my problem...:D...thanks for the idea!

    Re: firewalls in OS X, Tiger has one, but the Leopard firewall has some new features. I'm pretty certain mine is configured properly, but you never know. Do you know of any FTP servers I could connect to? I don't have any trouble connecting to my friend's WebDAV server...
  • aquaticvideographeraquaticvideographer Registered Users Posts: 278 Major grins
    edited January 8, 2008
    rich56k wrote:
    Hi aquaticvideographer,

    This may not help but I'm on an iMac 17" / G5 / OS X Tiger (10.4.11) and
    it took 3 trys (each time asking for my name/password) no connect (after about a minute each) until the third try and that took about 20 seconds....

    rich56k

    Do you have any FTP servers you can attempt connecting to?

    Does it timeout before or after you enter your name/password?

    Here's another thread on SmugDav...
    http://www.dgrin.com/showthread.php?t=79146

    firewalls?? headscratch.gif - new with leopard?

    Interesting...I'm logged in to Tiger right now and I can connect no problem. So it may be a Leopard thing. Thanks for the insight!

    I guess I will call AppleCare and see if they can sort it out for me.

    Does anyone else know of any tricks to get Leopard to play nice with SmugDAV?
  • rich56krich56k Registered Users Posts: 547 Major grins
    edited January 8, 2008
    aquaticvideographer wrote:
    It times out before it asks for my login and pw. Maybe I will try booting from that old Tiger partition I have lying around to see if that solves my problem...:D...thanks for the idea!

    Re: firewalls in OS X, Tiger has one, but the Leopard firewall has some new features. I'm pretty certain mine is configured properly, but you never know. Do you know of any FTP servers I could connect to? I don't have any trouble connecting to my friend's WebDAV server...

    Here's an FTP address that I use from school to upload files to an offset printing firm..however, I don't have the password info here at home to pass on to you..but when I try it, I do get the name/password 'box' almost instantly:D

    ftp://208.57.89.21/

    See if Tiger will get you in - as I said it did (does) work for me.
    But if not the only other variable might be Intel vs. PowerPC, hmmm

    Wish I could do more for you...

    rich56k
    edit: I'm a slow typist...you beat me! ....at least you're "in"

    PS: Thanks for the info on firewalls - 3 years now and I still don't have a clue!
    http://HooliganUnderground.com
    Member: ASMP; EP; NPPA; CPS
  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited January 8, 2008
    aquaticvideographer wrote:
    Does anyone else know of any tricks to get Leopard to play nice with SmugDAV?

    I'm seeing the same thing that you are, but other SmugMug employees are having no problems at all.

    Not sure if it's the method I used to upgrade or not, I'm not really a mac expert but apparently there are multiple ways to upgrade.

    Anyway, t's on my list of stuff to look at, when I get a chance.

    Cheers,

    David
    David Parry
    SmugMug API Developer
    My Photos
  • aquaticvideographeraquaticvideographer Registered Users Posts: 278 Major grins
    edited January 8, 2008
    rich56k wrote:
    Here's an FTP address that I use from school to upload files to an offset printing firm..however, I don't have the password info here at home to pass on to you..but when I try it, I do get the name/password 'box' almost instantly:D

    ftp://208.57.89.21/

    See if Tiger will get you in - as I said it did (does) work for me.
    But if not the only other variable might be Intel vs. PowerPC, hmmm

    Wish I could do more for you...

    rich56k
    edit: I'm a slow typist...you beat me! ....at least you're "in"

    PS: Thanks for the info on firewalls - 3 years now and I still don't have a clue!

    Weird...now I am back in Leopard and it is occaisonally (like 1 out of every 15 connect attempts) asking me for my login and pw but it's still not logging in. ?!?
  • aquaticvideographeraquaticvideographer Registered Users Posts: 278 Major grins
    edited January 12, 2008
    aquaticvideographer wrote:
    Weird...now I am back in Leopard and it is occaisonally (like 1 out of every 15 connect attempts) asking me for my login and pw but it's still not logging in. ?!?
    update: After poking around Apple.com support, I tried using this URL:

    https://upload.smugmug.com/smugdav.mg/mysmugmugaccount/

    Every time I use that URL, I get asked for my login and pw. But it still goes nowhere. Does anyone have any other suggestions? I'd really like to be able to get this to work in Leopard.headscratch.gif
  • aquaticvideographeraquaticvideographer Registered Users Posts: 278 Major grins
    edited January 12, 2008
    aquaticvideographer wrote:
    update: After poking around Apple.com support, I tried using this URL:

    https://upload.smugmug.com/smugdav.mg/mysmugmugaccount/

    Every time I use that URL, I get asked for my login and pw. But it still goes nowhere. Does anyone have any other suggestions? I'd really like to be able to get this to work in Leopard.headscratch.gif

    Extra-extra weird! If I try https://upload.smugmug.com/smugdav.mg/myemailaddress@myemailprovider.com, I get logged in to the SmugDAV server (once I enter my email address and SM pw) but no files show up! What the heck is going on? headscratch.gifscratchheadscratch.gif

    [edit: any URL that ends in .../smugmug.mg/username/ seems to get a login window open reliably, but now not having any luck logging in.]
  • aquaticvideographeraquaticvideographer Registered Users Posts: 278 Major grins
    edited January 13, 2008
    jlw wrote:
    Hello -- just saw this thread. Wow, didn't even know there WAS a SmugDAV server... good to know!

    ...

    Does this help shed any light on the situation, or am I completely misunderstanding what's going on?

    This is very helpful! Thanks. I will give Transmit a try. To follow up on my previous post, I tried calling AppleCare but they were unable to help me. :cry I have made an appointment at the local Genius Bar, perhaps I will cancel it

    If I can't get Transmit or Goliath working, I will post back here.
  • aquaticvideographeraquaticvideographer Registered Users Posts: 278 Major grins
    edited January 13, 2008
    jlw wrote:
    If I'm right and the problem is with Smugmug's SSL certificate, then Goliath probably won't work for you any better than it did for me!

    ...

    If you need any Transmit advice, let me know...

    Thanks JLW! I got Transmit working just fine, Goliath on the other hand just gives me the Spinning Beachball of Death. ne_nau.gif

    I wish there were some free/open source software available for Leopard that would let me access SmugDAV--I don't want to pay for Transmit since I'm only going to need it in case of catastrophic failure. But it seems like a really slick utility, all the same. I guess if worse came to worse, I could reboot into Tiger, copy all of my pictures to a common directory and then re-open in Leopard.

    Anyway..thanks again for the help! Maybe SmugDAV will one day work with my version of the Finder...
  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited January 14, 2008
    Documentation here, SmugDAV is read-only at this point.
    David Parry
    SmugMug API Developer
    My Photos
  • aquaticvideographeraquaticvideographer Registered Users Posts: 278 Major grins
    edited January 14, 2008
    yAy!
    jlw wrote:
    This is under Leopard 10.5.1:

    1) Open the 'Connect to Server' dialog by typing command + K

    ...

    I haven't really experimented with it much yet; I know I can copy items out of it, but haven't tried putting much in. Anyway, at least it seems to be working! (Confirmed on two different Macs running Leopard 10.5.1.)

    jlw, you rock! clap.gif Thanks for all of your help.

    We just got done with TV night and I fired up the Finder and amazingly it works! I could swear I tried just that the other day but I never got anywhere with it. And the weirdness of the SmugDAV volume mounting on my desktop without any corresponding files is yet to be explained. But whatever, I'm just happy i've got it working.

    Thank you again!wings.gif
  • tmneasttmneast Registered Users Posts: 2 Beginner grinner
    edited February 21, 2008
    Just as another data point, I tried tonight and was able to connect via both Finder and Transmit. Each displays a list of folders for various categories, including "Military," the only one I've ever used. Inside that Military folder I can see a folder holding one of my four galleries and can see all its files.

    Sadly, the other three galleries, all with identical settings to the one that displays (unlisted, password protected, etc.) do not appear at all. It's as though they don't exist.

    For info, I'm using OS X 10.4.11 (Tiger), and the version of Transmit is 3.6.3.

    Sure would like to see this working!
  • tmneasttmneast Registered Users Posts: 2 Beginner grinner
    edited February 21, 2008
    Found the solution to my problem ...
    As I said, SmugDAV showed only one of four identically configured galleries. Turns out they were not completely identical; the gallery names had a slight difference.

    I was using an 'en' dash (Option--, a.k.a. Option-hyphen or Option-dash) to separate parts of the gallery names. I just happened to screw up in one of the names and simply used a hyphen (-) instead. That is the one that showed up in WebDAV. When I changed the other three names, replacing the en-dashes with hyphens, they all showed up. Had I not made my initial error, I'd never have discovered this. :ivar

    So anyone using anything but plain vanilla characters in their gallery names might benefit from giving them a rinse to see if it helps. (BTW, one of my gallery names contains parentheses, and WebDAV doesn't seem to mind.)

    I hope this helps someone else!
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