How long for prints to arrive?

jfriend

On 3/10, I ordered my first set of smugmug prints in order to try out the printing service and I received an order confirmation email right away.

On 3/11, I received a ship confirmation email that said "we shipped your order today via 'Economy to United States' from Georgia" (I live in CA).

It's now 3/16 and I'm wondering if I should be worried that nothing has arrived? I must say I'm spoiled by Amazon's ship tracking so I can always see where my order is without having to ask the company a question like this, but I didn't get any sort of tracking number with this order.

How long should the shipment take? When should I start to worry that it hasn't arrive? My smugmug order number is #28287 if that helps to answer the question.

Can I log a feature request for a shipment tracking number and URL to use to look it up with to be added to the ship confirmation email so I could just look this up myself?

--John

Andy

jfriend wrote:

On 3/10, I ordered my first set of smugmug prints in order to try out the printing service and I received an order confirmation email right away.

On 3/11, I received a ship confirmation email that said "we shipped your order today via 'Economy to United States' from Georgia" (I live in CA).

It's now 3/16 and I'm wondering if I should be worried that nothing has arrived? I must say I'm spoiled by Amazon's ship tracking so I can always see where my order is without having to ask the company a question like this, but I didn't get any sort of tracking number with this order.

How long should the shipment take? When should I start to worry that it hasn't arrive? My smugmug order number is #28287 if that helps to answer the question.

Can I log a feature request for a shipment tracking number and URL to use to look it up with to be added to the ship confirmation email so I could just look this up myself?

--John

economy is regular us mail - so according to the usps, that's a few days, depending on where you live.

fwiw, you can choose 2day shipping, it's great.

rainforest1155

jfriend wrote:

On 3/11, I received a ship confirmation email that said "we shipped your order today via 'Economy to United States' from Georgia" (I live in CA).

It's now 3/16 and I'm wondering if I should be worried that nothing has arrived? I must say I'm spoiled by Amazon's ship tracking so I can always see where my order is without having to ask the company a question like this, but I didn't get any sort of tracking number with this order.

Getting a tracking number depends on what shipping you select. I guess standard USPS does not feature this.

Nevertheless I was very impressed by the shipping speed. I received my pictures in less than a week here in Germany and this week included New Years Eve.

Ben

rainforest1155 wrote:

Getting a tracking number depends on what shipping you select. I guess standard USPS does not feature this.

Yeah, the USPS doesn't provide us with tracking numbers for these packages so we don't have a number to give. The other shipping methods use FedEx, so we send along those tracking numbers with the shipping confirmation email.

As for how long it takes? Well, that is a good question. Out here in CA, I usually get my pictures in 2 or 3 days. But I know some customers who live an hour or two away from EZprints that it usually takes over a week to get. Generally, all hope is lost after 2 full weeks. They frequently take that long, though I very rarely see them every show up past 2 weeks.

jfriend

Wow, I'm amazed that any form of regular shipping within the U.S. would take two weeks. I'm not saying that it doesn't happen, but my online shopping experience is that "ground" shipping which is usually the cheapest option at places like Amazon or RitzCamera or BHPhoto has never taken more than a week. When you choose the slowest shipping means, Amazon sometimes doesn't ship it very timely, but it still always arrives within 7-days from when it ships. I mention this because if this does really happen with your lowest cost shipping option (2 week delivery), then that will not be what most users will expect. In fact, I'd suggest that you label that shipping option as "up to two weeks". You will not only set expectations more properly, but probably also trigger a lot more people to buy one of the more expensive shipping options.

--John

Ben wrote:

Yeah, the USPS doesn't provide us with tracking numbers for these packages so we don't have a number to give. The other shipping methods use FedEx, so we send along those tracking numbers with the shipping confirmation email.

As for how long it takes? Well, that is a good question. Out here in CA, I usually get my pictures in 2 or 3 days. But I know some customers who live an hour or two away from EZprints that it usually takes over a week to get. Generally, all hope is lost after 2 full weeks. They frequently take that long, though I very rarely see them every show up past 2 weeks.

Khaos

My order came within 4 days. I live in Ohio.

I did order a necklace one time from a CA company that was shipped USPS and it took 3 frickin weeks to arrive.

tmlphoto

USPS is very erratic. I live in GA and it has taken anywhere from 2-6 days to get my prints. I only live a few hours away from EZPRINTS. Go figure.

jfriend

It took 7 days
To close the loop here, my prints arrived today - they took 7 days. They look very nice. I ordered these as a test run to see what EZPrints look like and they look great (a couple 8x10s and a couple 4x6s).

--John

tmlphoto wrote:

USPS is very erratic. I live in GA and it has taken anywhere from 2-6 days to get my prints. I only live a few hours away from EZPRINTS. Go figure.