Problems selecting NZ or NZ shipping addresses _AGAIN_

TalkieTTalkieT Registered Users Posts: 491 Major grins
edited February 11, 2008 in SmugMug Pro Sales Support
(Already emailed to help@smugmug.com - but wondering if anyone else has this problem)

I've had multiple customers report that they are unable to select NZ as a shipping destination. Obviously something's a bit strange, since other customers seem to make it work.

It may be related to a bug I reported a few months ago where selecting "same as billing address" for shipping address caused the address to be rejected. I reported this and it was apparently fixed, but I had EXACTLY the same bug reported to me by a customer last week.

I suggested the workaround of manually entering the address in full again for shipping and then saw her order come through.

Looks like this bug has crept back in.

All in all, it seems like like international ordering is significantly more flakey that US domestic ordering.

Cheers - N
www.nzsnaps.com
--
http://www.nzsnaps.com (talkiet.smugmug.com)

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 22, 2008
    TalkieT wrote:
    Looks like this bug has crept back in.
    I'm not sure it was ever fixed for real - but I'm making sure that it is properly logged in the system.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited January 23, 2008
    Andy wrote:
    I'm not sure it was ever fixed for real - but I'm making sure that it is properly logged in the system.
    It was fixed for New Zealand in December, but for some reason it's broken again. My apologies, Neil. I've reported it again to our engineer.

    Sebastian
    Sebastian
    SmugMug Support Hero
  • TalkieTTalkieT Registered Users Posts: 491 Major grins
    edited February 5, 2008
    rainforest1155 wrote:
    It was fixed for New Zealand in December, but for some reason it's broken again. My apologies, Neil. I've reported it again to our engineer.

    Sebastian

    Bump - has this been resolved yet? I have heard nothing about it...

    Cheers - N
    www.nzsnaps.com
    --
    http://www.nzsnaps.com (talkiet.smugmug.com)
  • TalkieTTalkieT Registered Users Posts: 491 Major grins
    edited February 11, 2008
    Still Not Resolved
    I will email Support Heroes AGAIN, but I just got another email from a customer complaining that Smugmug won't ship to New Zealand!!!
    quote from email
    I am trying to order some photos from the Living Springs Bike Race held on the 2nd & 3rd of February however I cant seem to get through the form as it keeps saying New Zealnd not on their list????? Help what am i doing wrong!!!
    Thanks
    Jackie
    end quote

    Regards
    Neil gardner
    www.nzsnaps.com
    --
    http://www.nzsnaps.com (talkiet.smugmug.com)
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 11, 2008
    TalkieT wrote:
    I will email Support Heroes AGAIN, but I just got another email from a customer complaining that Smugmug won't ship to New Zealand!!!
    quote from email
    I am trying to order some photos from the Living Springs Bike Race held on the 2nd & 3rd of February however I cant seem to get through the form as it keeps saying New Zealnd not on their list????? Help what am i doing wrong!!!
    Thanks
    Jackie
    end quote

    Regards
    Neil gardner
    www.nzsnaps.com
    Neil, see my email to you just now, thanks....

    Andy
    Andy

    Portfolio • Workshops • Facebook • Twitter
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