customer received bad print

com3

guy said that the print was dark and was damaged... i contacted smugmug customer support, and i swear, within a few minutes, i got a reply saying they'd take care of it AND even had a inhouse pro look at it prior to printing, just to make sure they could get the best print out possible.

thanks a bunch, smugmug, for being the rockinest photo site evar! :clap

your customer service reigns supreme. :thumb :thumb :thumb :thumb

here's the image that was printed in 8x12 and that will be reprinted and resent...

ivar

com3 wrote:

guy said that the print was dark and was damaged... i contacted smugmug customer support, and i swear, within a few minutes, i got a reply saying they'd take care of it AND even had a inhouse pro look at it prior to printing, just to make sure they could get the best print out possible.

thanks a bunch, smugmug, for being the rockinest photo site evar!

your customer service reigns supreme.

here's the image that was printed in 8x12 and that will be reprinted and resent...

Thanks for the compliment!

All prints are guaranteed, it's our guarantee

Seneca

I second that. Smugmug service is just awesome!

Andy

thanks for posting.

You made the list!
http://www.dgrin.com/showthread.php?p=456689#post456689