Can't upload using SmugMug Mac Uploader or drag and drop

noeltykaynoeltykay Registered Users Posts: 109 Major grins
edited February 19, 2008 in SmugMug Support
:dunno

Not usre what is going on...but I tried uploading a few different pictures to differnet galleries using both the SmugMug Mac uploader and the drag and drop feature and I am not having any success...not sure what is going on. I have been using Leopard 10.5.2 for over a week and have not had a problem uploadding unitl now. Anything happening on the SmugMug side of the house?
NKPIX
http://www.nkpix.com

Comments

  • richWrichW Registered Users Posts: 941 Major grins
    edited February 18, 2008
    noeltykay wrote:
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    Not usre what is going on...but I tried uploading a few different pictures to differnet galleries using both the SmugMug Mac uploader and the drag and drop feature and I am not having any success...not sure what is going on. I have been using Leopard 10.5.2 for over a week and have not had a problem uploadding unitl now. Anything happening on the SmugMug side of the house?
    I was looking at your upload log and noticed some errors: http://www.smugmug.com/homepage/uploadlog.mg

    What type of file is this one? 'Exxx Mxxxxxx 5th Birthday-33.jpg' (I x'd out the name) On the upload log it's showing a video error 'upload problem: unknown video codec - not recognized'
  • noeltykaynoeltykay Registered Users Posts: 109 Major grins
    edited February 18, 2008
    richW wrote:
    I was looking at your upload log and noticed some errors: http://www.smugmug.com/homepage/uploadlog.mg

    What type of file is this one? 'Exxx Mxxxxxx 5th Birthday-33.jpg' (I x'd out the name) On the upload log it's showing a video error 'upload problem: unknown video codec - not recognized'

    That is odd...it is a JPEG...not sure why there is a video codec error.
    NKPIX
    http://www.nkpix.com
  • drdesignsdrdesigns Registered Users Posts: 9 Beginner grinner
    edited February 19, 2008
    I'm having a similar problem. My upload seems to go smoothly, but the images never show up in my gallery. I checked the error log and IT shows my photos, but says the upload was complete - no error messages. What could be wrong?

    I'm on an Intel Mac Pro, OS 10.4.11 Using SmugMug 2.10

    Any assistance would be appreciated.
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited February 19, 2008
    drdesigns wrote:
    I'm having a similar problem. My upload seems to go smoothly, but the images never show up in my gallery. I checked the error log and IT shows my photos, but says the upload was complete - no error messages. What could be wrong?
    I'm on an Intel Mac Pro, OS 10.4.11 Using SmugMug 2.10
    Could you give us a link to a gallery to which you uploaded, but don't see the photos showing up? For me, your recent photos show up just fine in the unlisted 'Christmas 2006' gallery.

    Are you really still using the old SmugMug Mac Uploader 2.10? This one has been outdated for a very long time. The most recent Mac uploader is MacDaddy 3, which you can get from here:
    http://www.smugmug.com/photos/mac/MacDaddy-3.0.1.dmg

    I hope this helps,
    Sebastian
    Sebastian
    SmugMug Support Hero
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited February 19, 2008
    noeltykay wrote:
    That is odd...it is a JPEG...not sure why there is a video codec error.
    That means we don't recognize the jpeg files you're sending us. Could you send one of the originals to our dropbox so that we can have a look at it? In the dropbox note, include your email address and a link back to this thread so that we know what's been going on.

    Here's our dropbox:
    http://dropbox.yousendit.com/SmugMug

    Thanks,
    Sebastian
    Sebastian
    SmugMug Support Hero
  • drdesignsdrdesigns Registered Users Posts: 9 Beginner grinner
    edited February 19, 2008
    rainforest1155 wrote:
    Could you give us a link to a gallery to which you uploaded, but don't see the photos showing up? For me, your recent photos show up just fine in the unlisted 'Christmas 2006' gallery.

    Are you really still using the old SmugMug Mac Uploader 2.10? This one has been outdated for a very long time. The most recent Mac uploader is MacDaddy 3, which you can get from here:
    http://www.smugmug.com/photos/mac/MacDaddy-3.0.1.dmg

    I hope this helps,
    Sebastian

    Thanks for the fast reply! Here's a link to the gallery I'm wanting to upload to: http://www.smugmug.com/gallery/1203510_Xrhwb#56325274

    Here is a link to my upload page: http://dorisrudddesigns.smugmug.com/homepage/uploadlog.mg?type=all&scope=

    The new upgrade to the Smug Mug uploader will probably fix the problem. I'll install it and reupload. What'll happen the images stuck in the upload page?

    Again, thanks for your help!
  • drdesignsdrdesigns Registered Users Posts: 9 Beginner grinner
    edited February 19, 2008
    rainforest1155 wrote:
    Could you give us a link to a gallery to which you uploaded, but don't see the photos showing up? For me, your recent photos show up just fine in the unlisted 'Christmas 2006' gallery.

    Are you really still using the old SmugMug Mac Uploader 2.10? This one has been outdated for a very long time. The most recent Mac uploader is MacDaddy 3, which you can get from here:
    http://www.smugmug.com/photos/mac/MacDaddy-3.0.1.dmg

    I hope this helps,
    Sebastian

    You're right! The images I uploaded this morning did show up in my Christmas 2006 gallery. Hmmm, that's odd, I checked to be sure I had my Knitting Gallery checked. Oh well, I moved them to where they're supposed to be.

    Thanks for your help, I updated SmugMug to the new version, so hopefully I'll not have this problem again.
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