Options

Shopping Cart / Wrong permissions

PamelaPamela Registered Users Posts: 453 Major grins
edited March 24, 2008 in SmugMug Pro Sales Support
In some of my Galleries, when I try to buy one photo, I get a "wrong permissions", page. If I you multiple photos, the shopping cart works properly.




In Safari

When I try to do the same, the photo page stays up front,and the shopping cart stays in back of photo gallery page.
Thankyou

Pamela

www.exposedimages.net

Comments

  • Options
    BarbBarb Administrators Posts: 3,352 SmugMug Employee
    edited March 23, 2008
    Pamela wrote:
    In some of my Galleries, when I try to buy one photo, I get a "wrong permissions", page. If I you multiple photos, the shopping cart works properly.




    In Safari

    When I try to do the same, the photo page stays up front,and the shopping cart stays in back of photo gallery page.

    Hi Pamela,

    Sorry you are running into problems!

    Can you give us a link to a gallery where you are seeing this problem? A gallery where you get the wrong permissions and also the problem in Safari?
    Barb
    Smug since 2006
    SmugMug Help
    PhotoscapeDesign
  • Options
    PamelaPamela Registered Users Posts: 453 Major grins
    edited March 24, 2008
    Barb

    In both problems , the only gallery that works correctly is the Wedding Gallery.
    All the rest , in Safari , the cart stays behind the photos.
    In Firefox, I get wrong permissions.
    Thankyou

    Pamela

    www.exposedimages.net
  • Options
    AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 24, 2008
    Pamela wrote:
    Barb

    In both problems , the only gallery that works correctly is the Wedding Gallery.
    All the rest , in Safari , the cart stays behind the photos.
    In Firefox, I get wrong permissions.
    Please give us a direct link to a gallery where the cart interface is 'behind' the photos okay?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Options
    PamelaPamela Registered Users Posts: 453 Major grins
    edited March 24, 2008
    Here is the link where the cart is behind

    www.exposed-images.smugmug.com/gallery/3187484_FD9mj
    Thankyou

    Pamela

    www.exposedimages.net
  • Options
    AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 24, 2008
    Pamela wrote:
    Here is the link where the cart is behind

    www.exposed-images.smugmug.com/gallery/3187484_FD9mj
    Hm.. I can't replicate, you did say Safari, yes?

    20080324-n4hwrqj738iqeiq8dj5jq7jd1c.jpg
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Options
    PamelaPamela Registered Users Posts: 453 Major grins
    edited March 24, 2008
    yes Andy.

    and in Firefox, i get , "wrong permissions"
    Thankyou

    Pamela

    www.exposedimages.net
  • Options
    AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 24, 2008
    Pamela wrote:
    yes Andy.

    and in Firefox, i get , "wrong permissions"
    On Safari, can you please empty your browser's cache, and close, reopen it, and see if the cart is "behind"?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Options
    ivarivar Registered Users Posts: 8,395 Major grins
    edited March 24, 2008
    Andy wrote:
    On Safari, can you please empty your browser's cache, and close, reopen it, and see if the cart is "behind"?
    And just to confirm, you are using safari and FireFox on a mac, right? ear.gif
    Ivar
    www.ivarborst.nl & smugmug
  • Options
    PamelaPamela Registered Users Posts: 453 Major grins
    edited March 24, 2008
    Yes Ivar, I am

    I emptied the cache, and closed out safari, reopened , and still the same.

    I noticed that it is doing this in my wedding gallery too now.
    Thankyou

    Pamela

    www.exposedimages.net
  • Options
    AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 24, 2008
    Pamela wrote:
    Yes Ivar, I am

    I emptied the cache, and closed out safari, reopened , and still the same.

    I noticed that it is doing this in my wedding gallery too now.
    Safari Mac, exact version and the Version of Mac OS please? Sorry for the many questions, but we still can't replicate this :(
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Options
    PamelaPamela Registered Users Posts: 453 Major grins
    edited March 24, 2008
    Andy wrote:
    Safari Mac, exact version and the Version of Mac OS please? Sorry for the many questions, but we still can't replicate this :(




    No problem

    Safari 2.0.4
    Mac OS 10.4.10
    Thankyou

    Pamela

    www.exposedimages.net
  • Options
    AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 24, 2008
    Pamela wrote:
    No problem

    Safari 2.0.4
    Mac OS 10.4.10

    Had to power up my olde Powerbook G4 with Safari2 on it. Validated!

    it's a quirk with the way safari2 interacts with carbonite theme - is there a reason you haven't updated to the most recent version of Safari, Safari 3? It works great.

    Let us know?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Options
    PamelaPamela Registered Users Posts: 453 Major grins
    edited March 24, 2008
    Well , to be honest with you I didnt really pay attention to any browser updates. If I update this , do I have to uninstall the safari I have now?

    Also my firefox is 1.5.0.6
    is that why Im getting the wrong permissions when I use that?


    For any of these issues, is there something that can be done to fix this, without updating? I just concerned about others who try to make a future purchase.
    Thankyou

    Pamela

    www.exposedimages.net
  • Options
    AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 24, 2008
    Pamela wrote:
    Well , to be honest with you I didnt really pay attention to any browser updates. If I update this , do I have to uninstall the safari I have now?

    Also my firefox is 1.5.0.6
    is that why Im getting the wrong permissions when I use that?


    For any of these issues, is there something that can be done to fix this, without updating? I just concerned about others who try to make a future purchase.
    Yes by all means update both. No, you don't uninstall anything.

    Go to www.mozilla.com for your new firefox (2.0.0.12) is the latest, and you'll get it automatically.

    Go to your Apple (upper left on your mac screen) and do "Software Update" for Safari update.

    You must update to make the problem go away, if you use Carbonite theme. Safari2 is not current, and the majority of mac users stay fresh (why not you? :D ) ...
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Options
    PamelaPamela Registered Users Posts: 453 Major grins
    edited March 24, 2008
    Yes , good idea !


    Andy, Ivar, Barb

    Thank you for your help.
    I will update these tonight, Im short on time this morning. :D
    Thankyou

    Pamela

    www.exposedimages.net
Sign In or Register to comment.