Domain Name still shows xxx.smugmug.com

gundog

My domain provider is Yahoo and I succesfully point to smugmug. I have provided the domain name: www.gundogphotos.com within the Custom Host Name box in Customization.

Where am I missing the boat on eliminating the .smugmug from the viewable url when viewers arrive at the site?

AT one time it seems I had it but through various updates a viewer still sees www.gundogphotos.smugmug.com when they hit the site.

Thanks much,
Al

Andy

gundog wrote:

My domain provider is Yahoo and I succesfully point to smugmug. I have provided the domain name: www.gundogphotos.com within the Custom Host Name box in Customization.

your domain is hitting this IP
216.39.62.121

which is not SmugMug.

I'll ask Doc (our CNAME expert) to pop over here and help you.

ivar

The domain is not set up correctly, or it is, but it was done really recently and the changes haven't transfered yet:



The CNAME needs to point to 'www.smugmug.com'. An A-record for '@' should be created to point to 63.81.134.23
Any form of 'forwarding' is bad.

See also: http://www.smugmug.com/help/professional-accounts


I hope this helps. Contact us at the helpdesk if you need any help with setting up your domain

docwalker

I took a look also and it seems that your CNAME is pointed at gundogphotos.smugmug.com that needs to be www.smugmug.com

If not, you will get the exact behavior you are describing. If you need help, give me a shout on the help desk.

--Doc

gundog

docwalker wrote:

I took a look also and it seems that your CNAME is pointed at gundogphotos.smugmug.com that needs to be www.smugmug.com

If not, you will get the exact behavior you are describing. If you need help, give me a shout on the help desk.

--Doc

Thanks guys! Would this be correct then?

DrDavid

gundog wrote:

Thanks guys! Would this be correct then?

No. Is the SM site your only website associated with gundogphotos.com?

David

gundog

DrDavid wrote:

No. Is the SM site your only website associated with gundogphotos.com?

David

Yep - the domain is only for the smugmug site!

DrDavid

gundog wrote:

Yep - the domain is only for the smugmug site!

There should be exactly ONE a record.. and it should be for gundogphotos.com and it should point to the IP for SM

There should be ONE cname, and it should be www.gundogphotos.com and it should point to www.smugmug.com

Do **NOT** remove the mail. cname

David

gundog

DrDavid wrote:

There should be exactly ONE a record.. and it should be for gundogphotos.com and it should point to the IP for SM

There should be ONE cname, and it should be www.gundogphotos.com and it should point to www.smugmug.com

Do **NOT** remove the mail. cname

David

David - thanks. As you see below - I tried deleting in order to get to just 1 CName and 1 A Record. In doing so the settings still default to giving 2 CNames. I deleted ALL entries and started over but it came back to having two Cnames?? Know the url takes me to the Yahoo parking lot - is it possible it will take a few minutes to transfer since I cleared the Cname and A Record?

DrDavid

gundog wrote:

David - thanks. As you see below - I tried deleting in order to get to just 1 CName and 1 A Record. In doing so the settings still default to giving 2 CNames. I deleted ALL entries and started over but it came back to having two Cnames?? Know the url takes me to the Yahoo parking lot - is it possible it will take a few minutes to transfer since I cleared the Cname and A Record?

What you have will work (although you have superfluous stuff there, it's no big deal..). Give it an hour or two to update.

It is working for me though.

David

gundog

ivar wrote:

The domain is not set up correctly, or it is, but it was done really recently and the changes haven't transfered yet:



The CNAME needs to point to 'www.smugmug.com'. An A-record for '@' should be created to point to 63.81.134.23
Any form of 'forwarding' is bad.

See also: http://www.smugmug.com/help/professional-accounts


I hope this helps. Contact us at the helpdesk if you need any help with setting up your domain

Ivar - thanks! Where did you come up with the IP address? Would it be the same for another Pro account? I need to do the same for my second Pro account:

www.pamjamesonphotography.com

DrDavid

gundog wrote:

Ivar - thanks! Where did you come up with the IP address? Would it be the same for another Pro account? I need to do the same for my second Pro account:

www.pamjamesonphotography.com

Just follow along and make it the same as gundogphotos.com... It's really not that hard

gundog

DrDavid wrote:

Just follow along and make it the same as gundogphotos.com... It's really not that hard

Thanks David -will do. I have learned asking the question before innocently blowing away hours of work is best practice. I'm a lessons learned kinda guy.

DrDavid

gundog wrote:

Thanks David -will do. I have learned asking the question before innocently blowing away hours of work is best practice. I'm a lessons learned kinda guy.

Good idea generally It's only easy when you already know what you're doing