why do I keep getting logged off?

Gregg Hall

I have had smugmug for almost 2 years now, it had always left me logged on unless I logged off on my computer.

However about a week ago it started logging me off all the time.

Any ideas on why this is happening and/or how to fix it?

Andy

1) check your cookies, make sure they are allowed for *.smugmug.com

2) are you logging on/off from www.smugmug.com?
http://www.smugmug.com/help/acctlogin

when you then go to http://ghsportphoto.com/ you'll just hit 'refresh' once and you'll be logged in.

Gregg Hall

Andy wrote:

1) check your cookies, make sure they are allowed for *.smugmug.com

2) are you logging on/off from www.smugmug.com?
http://www.smugmug.com/help/acctlogin

when you then go to http://ghsportphoto.com/ you'll just hit 'refresh' once and you'll be logged in.

I was just using the log in button on the bottom of my page, I'll try going to the smugmug home page. Thanks

jfriend

Andy wrote:

1) check your cookies, make sure they are allowed for *.smugmug.com

2) are you logging on/off from www.smugmug.com?
http://www.smugmug.com/help/acctlogin

when you then go to http://ghsportphoto.com/ you'll just hit 'refresh' once and you'll be logged in.

Andy, something I've never understood is why Smugmug offers login/logout buttons that don't work. If people have to go to www.smugmug.com in order for login/logout to work, then why isn't the site designed to just take you there as part of the login/logout process? Why offer a login/logout button that doesn't work or isn't reliable?

So, I'm thinking that one of two things must be true here:

1) Smugmug should fix the site design so that any login/logout button that is offered works reliably even if the user is using a custom domain and no folklore knowledge is required to use the site reliably.

or

2) The advice to go to www.smugmug.com is not really needed because the site is already designed properly. The problem that affects some users is caused by something else (cookie blockers or something like that).

Does this make any sense?

Allen

Gregg Hall wrote:

I have had smugmug for almost 2 years now, it had always left me logged on unless I logged off on my computer.

However about a week ago it started logging me off all the time.

Any ideas on why this is happening and/or how to fix it?

When you are logged in hitting any nav button takes you to a domain page
link and it'll looked logged off. Change your links to relative and either the
nickname or domain will stick.

<div id="navcontainer">
<ul>
<li><a href="/">Home</a>
</li><li><a href="/gallery/4467866_8HEBA">About Us</a></li>
<li><a href="/galleries">Photo Galleries</a></li>
<li><a href="/gallery/4469852_gjPkX">Guestbook</a>
</li></ul>
</div>

Andy

jfriend wrote:

Andy, something I've never understood is why Smugmug offers login/logout buttons that don't work. If people have to go to www.smugmug.com in order for login/logout to work, then why isn't the site designed to just take you there as part of the login/logout process?

It's just for custom domains, John.

Gregg Hall

Allen wrote:

When you are logged in hitting any nav button takes you to a domain page
link and it'll looked logged off. Change your links to relative and either the
nickname or domain will stick.

<div id="navcontainer">
<ul>
<li><a href="/">Home</a>
</li><li><a href="/gallery/4467866_8HEBA">About Us</a></li>
<li><a href="/galleries">Photo Galleries</a></li>
<li><a href="/gallery/4469852_gjPkX">Guestbook</a>
</li></ul>
</div>

I'll try this, come to think if it, when I stated haveing the problem was when I put the custom URL into that code.

jfriend

Andy wrote:

It's just for custom domains, John.

This is something that your wizards could fix if they want to. It shouldn't be broken, even for custom domains. Worst case, the login/logout links could just take you to smugmug.com if that's what has to happen for them to work properly.

Andy

jfriend wrote:

This is something that your wizards could fix if they want to. It shouldn't be broken, even for custom domains. Worst case, the login/logout links could just take you to smugmug.com if that's what has to happen for them to work properly.

Lee has an uber-nerdy answer that I can't come close to explaining, but I'd have to interrupt him from the really important work he's on to come here and explain it... so I'm gonna choose not to.

Some things I just accept, John. :jfriend

jfriend

Andy wrote:

Lee has an uber-nerdy answer that I can't come close to explaining, but I'd have to interrupt him from the really important work he's on to come here and explain it... so I'm gonna choose not to.

Some things I just accept, John. :jfriend

Your choice for prioritization. What served me well in the work world is I didn't/don't accept things that I know could/should be better (even when people first tell me it's impossible and even later when they tell me it's hard) and that part of my personality leaks out here. I'll challenge you from time to time on this stuff just to make you guys think about it some more, but ultimately you all get to make the call on whether you want to prioritize it versus the other things you are working on.

Gregg Hall

Allen wrote:

When you are logged in hitting any nav button takes you to a domain page
link and it'll looked logged off. Change your links to relative and either the
nickname or domain will stick.

<div id="navcontainer">
<ul>
<li><a href="/">Home</a>
</li><li><a href="/gallery/4467866_8HEBA">About Us</a></li>
<li><a href="/galleries">Photo Galleries</a></li>
<li><a href="/gallery/4469852_gjPkX">Guestbook</a>
</li></ul>
</div>

this worked like a charm. Thank you