Uploader problem

RTMiller

Hi All. Last night I was trying to upload some pics and the "Simple" uploader kept giving the error below (see attached pic). I never had this issue before. I was able to get my pics up to Smugmug using the "Drag and Drop" uploader but that was painfully slow. Nothing changed on my computer as far as I know. Any suggestions... Thanks in advance.

Andy

I think you just need to get the Java applet again. Try the help in 1-4 here:
http://www.smugmug.com/help/add-photos-problems.mg

holler to our heroes if that doesn't help, okay?

http://www.smugmug.com/help/emailreal

RTMiller

Thanks Andy. Your response time is awesome.

I checked my XP settings and my hard drive was not 'falling asleep'. Then I went to the Java site and downloaded the latest version. That seemed to do the the trick.

I've said it before and I will say it again... Smugmug Support Is The Best.

(Total time to solve my problem: 6 minutes... That's incredible!!!)