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Uploader problem

RTMillerRTMiller Registered Users Posts: 40 Big grins
edited April 14, 2008 in SmugMug Pro Sales Support
Hi All. Last night I was trying to upload some pics and the "Simple" uploader kept giving the error below (see attached pic). I never had this issue before. I was able to get my pics up to Smugmug using the "Drag and Drop" uploader but that was painfully slow. Nothing changed on my computer as far as I know. Any suggestions... Thanks in advance.

279592291_kHH8S-L.jpg

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 14, 2008
    I think you just need to get the Java applet again. Try the help in 1-4 here:
    http://www.smugmug.com/help/add-photos-problems.mg

    holler to our heroes if that doesn't help, okay?

    http://www.smugmug.com/help/emailreal
    Andy

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    RTMillerRTMiller Registered Users Posts: 40 Big grins
    edited April 14, 2008
    Thanks Andy. Your response time is awesome.

    I checked my XP settings and my hard drive was not 'falling asleep'. Then I went to the Java site and downloaded the latest version. That seemed to do the the trick.

    I've said it before and I will say it again... Smugmug Support Is The Best.

    (Total time to solve my problem: 6 minutes... That's incredible!!!)
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