Upload failures...

leebu

I've uploaded the same PNG 3 times now with ApertureToSmugMug, the basic Java upload tool and MacDaddy.

All have failed. MacDaddy was the only one that actually told me they failed. I see an 'Uploaded" but that quickly changes to 'error'.

What's up with that?

Lee

richW

leebu wrote:

I've uploaded the same PNG 3 times now with ApertureToSmugMug, the basic Java upload tool and MacDaddy.

All have failed. MacDaddy was the only one that actually told me they failed. I see an 'Uploaded" but that quickly changes to 'error'.

What's up with that?

Lee

Upload log is showing the file size was over 24mb http://www.smugmug.com/homepage/uploadlog.mg
Can you confirm this to be the case?
Sorry, I'm not sure about the error messages.....

leebu

The file is 26.9mb. I'm exporting PNG at full size to enable large printing.

I didn't think there was a size limit with a Pro account.

>>Update
Well.. Now that I've taken the time to actually read the website, I see that PNG was a bad choice.. Looks like I can't get prints from PNG according to http://www.smugmug.com/help/upload-photos.

So... Nevermind. I'm off to upload JPEGs and I'm sure those will be smaller than 24mb...

Lee

richW

leebu wrote:

The file is 26.9mb. I'm exporting PNG at full size to enable large printing.

I didn't think there was a size limit with a Pro account.

>>Update
Well.. Now that I've taken the time to actually read the website, I see that PNG was a bad choice.. Looks like I can't get prints from PNG according to http://www.smugmug.com/help/upload-photos.

So... Nevermind. I'm off to upload JPEGs and I'm sure those will be smaller than 24mb...

Lee

You got it.... I'll post the answer for others to read.

From the help page ( http://www.smugmug.com/help/upload-photos )

The current size limitations on photos are:

* 12 megabytes for standard and power users
* 24 for pros
* 48 megapixels for all users

We also support png files, though they have limited browser compatiblity so we recommend using them only for building your own themes (power and pro users) and custom watermarking (pro).

Note: View pngs and animated gifs at the original size to see transparency and animation, respectively.
Gotcha: Only jpegs can be ordered as prints & gifts.

Check out our resolution chart if you have any questions on the sizes needed for printing: http://www.smugmug.com/help/print-quality