Smugmug slow?

raulpesch

I noticed that Smugmug is slow lately. All other sites I regularly visit are still snappy but some Smugmug features are really sluggish at the moment.

For example:
- the control panel is annoyingly slow (specifically controlpanel.mg and cobrand.mg)
- it takes a long time to save my customization settings. After pressing update, "cobrand.mg" takes a fair amount of time to finally save my settings
- If I go into a gallery(eg. http://www.peschfamily.com/2006) it takes a while to build the thumbnails for the galleries (and there seems to be a pause before it actually starts displaying the thumbs)
- Doing batch jobs takes a long time (eg. changing the thumbnails to square for a gallery containing 200 pictures). After you press submit, it takes an unusual long time to return to the confirmation screen.

Any other people experiencing the same issues?
I am trying to find out what the root cause of this problem is (my customization, the network connection or Smugmug?)

thanks,
Raul

Andy

Hi!

So, a few things: http://www.peschfamily.com/2006
is loading 176 items, and Firebug tells me it's a total of 732Kb. That's quite a bit of stuff.

A page like this comes up nearly instantly for me: http://www.peschfamily.com/gallery/4343645_5yyrW#256927415_Um98t

There are some things we can do to help diagnose your speed - it depends on lots of things. The page you are viewing, your connection from computer to router, router to cable modem/dsl box, your connection to your ISP, your ISP's route to SmugMug.

Some things that will help us help you:

Speed test:
http://smugmug.speedtest.net
We are the San Jose pyramid. Please let us know what the results are.

Traceroute:

Try these instructions to run a traceroute on a PC:
http://www.smugmug.com/gallery/2959046
That will help us see if and where any problems may be. Paste the results back to use here.



To run a traceroute on a Mac, follow the instructions here:
http://www.smugmug.com/gallery/3073291
Paste the results back to use here.

Would you mind running a line quality test for us? Go here:
http://www.dslreports.com/linequality
Sign up and run the test. Registration there is free. After you run the test, copy the link to the results for us. That will let us know if there is an issue with the line preventing photos from arriving to our servers.

Paste the results back to use here.

raulpesch

Thanks for your help Andy, below are the results from the test:

Andy wrote:

So, a few things: http://www.peschfamily.com/2006
is loading 176 items, and Firebug tells me it's a total of 732Kb. That's quite a bit of stuff.

That is a lot indeed. I will try to create featured photos (fixed thumbs) for all thumbnails so that the results can be cached. ps. there is no batch way of doing this, correct?

Speed test results from the San Jose pyramid:
Download: 4547
Upload: 610
Ping: 180ms
Distance: ~5500 mi

Traceroute results with the firewall on:
1 10.27.3.2 (10.27.3.2) 0.207 ms 0.169 ms 0.117 ms
2 r2.sv1.smugmug.net (63.81.134.2) 0.985 ms 9.332 ms 0.868 ms
3 ge3-1.fr3.sjc.llnw.net (208.111.152.77) 0.865 ms 0.853 ms 0.869 ms
4 ve5.fr4.sjc.llnw.net (69.28.171.210) 0.994 ms 10.976 ms 2.115 ms
5 tge1-1.fr3.ord.llnw.net (69.28.171.65) 52.963 ms 50.203 ms 50.094 ms
6 ve6.fr4.ord.llnw.net (69.28.172.42) 50.207 ms 50.194 ms 50.090 ms
7 tge11-3.fr3.lga.llnw.net (69.28.171.194) 77.321 ms 85.678 ms 77.322 ms
8 ve2002.fr4.lga.llnw.net (69.28.171.202) 77.323 ms 77.430 ms 77.322 ms
9 tge8-1.fr3.ams.llnw.net (69.28.171.85) 159.901 ms 164.630 ms 159.897 ms
10 ASDTEL1CRT01.bbned.nl (195.69.144.157) 160.408 ms 160.242 ms 160.398 ms
11 62.177.131.21 (62.177.131.21) 160.980 ms 160.468 ms 160.479 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * ve6.fr3.ord.llnw.net (69.28.172.41) 50.276 ms
22 ve6.fr4.ord.llnw.net (69.28.172.42) 80.909 ms * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

And with the firewall turned off:
1 10.27.3.2 (10.27.3.2) 0.164 ms 0.127 ms 0.096 ms
2 r2.sv1.smugmug.net (63.81.134.2) 7.431 ms 0.800 ms 0.900 ms
3 ge3-1.fr3.sjc.llnw.net (208.111.152.77) 0.868 ms 9.764 ms 0.934 ms
4 tge1-1.fr4.lax.llnw.net (69.28.171.117) 9.967 ms 9.940 ms 11.949 ms
5 ve6.fr3.lax.llnw.net (69.28.171.205) 10.124 ms 11.125 ms 10.006 ms
6 tge1-2.fr3.phx1.llnw.net (69.28.171.81) 19.840 ms 19.751 ms 19.737 ms
7 tge1-4.fr3.phx2.llnw.net (69.28.171.98) 19.889 ms 21.839 ms 26.378 ms
8 tge1-3.fr3.dal.llnw.net (69.28.171.130) 51.590 ms 46.996 ms 48.584 ms
9 ve5.fr4.dal.llnw.net (69.28.171.106) 54.382 ms 54.749 ms 47.095 ms
10 tge2-4.fr3.atl1.llnw.net (69.28.172.62) 68.613 ms 72.585 ms 76.528 ms
11 ve5.fr4.atl1.llnw.net (68.142.119.194) 66.890 ms 72.632 ms 70.654 ms
12 tge1-2.fr4.iad.llnw.net (69.28.172.34) 83.171 ms 85.237 ms 83.144 ms
13 tge4-1.fr4.lga.llnw.net (69.28.171.154) 94.969 ms 98.087 ms 88.325 ms
14 tge8-1.fr3.ams.llnw.net (69.28.171.85) 171.320 ms 171.477 ms 170.920 ms
15 ASDTEL1CRT01.bbned.nl (195.69.144.157) 173.519 ms 171.482 ms 171.435 ms
16 62.177.131.21 (62.177.131.21) 172.373 ms 171.407 ms 172.493 ms
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

Link to the line quality test results:
http://www.dslreports.com/linequality/34ac99b77863/2376286

That said, I did some tests again and it all seems to respond a lot quicker now. Control panel is loading quickly again and batch jobs (via tools.mg) also seem to respond a bit quicker than yesterday.

Cheers,
Raul

rainforest1155

Raul,

I'm glad to hear that the speed is better than before. It sounds like that has been some temporary glitch on which side I can't say.

The next time you have speed issues, please make sure that you run the reverse traceroute (with the longer instructions on the link Andy posted) as this is more revealing as the traceroute run from SmugMug to you.

The linequality test shows a bit of package loss from the west coast and a problem most likely outside of your ISP's reach close to the linequality test server.
It might be helpful to reset your router or cable modem by unplugging it 30 seconds from the outlet. After that, plug it back in and it'll reinitialize itself opening a fresh connection.

Sebastian