Still not working - photos not loading

LPCLPC Registered Users Posts: 481 Major grins
edited April 27, 2008 in SmugMug Support
Every time I go to my pages I cannot get the pictures to load the first time. If I go back and try again then the circle with the spinning arrows appears in the top left corner and it works after a pause, but never the first time and I'm starting to get kind of annoyed by it. I thought this had been fixed a little while ago but it hasn't.

http://laurencecounter.smugmug.com/Other

I've tried resizing the images, I've tried changing the Theme - nothing seems to work. It does this on my work and home PC and has been reported by friends and colleagues.

Work - Win XP Pro, ie7
Home WinXP Home - ie7

Please can someone take a look for me.

Comments

  • phototristanphototristan Registered Users Posts: 199 Major grins
    edited April 23, 2008
    Hi,

    Could you check your Javascript?

    You can test your browser javascript here:
    http://weblogin.bu.edu/troubleshooting?cmd=ssl -

    Here are instructions on how to enable Javascript in most browsers:
    http://www.tranexp.com/win/JavaScript-enabling.htm

    Please email us at help@smugmug.com if you continue to have the issue.

    Cheers,
    Tristan
    Suport Hero
    Smugmug
    http://help.smugmug.com/
  • LPCLPC Registered Users Posts: 481 Major grins
    edited April 24, 2008
    phototristan wrote:
    Hi,

    Could you check your Javascript?

    You can test your browser javascript here:
    http://weblogin.bu.edu/troubleshooting?cmd=ssl -

    Here are instructions on how to enable Javascript in most browsers:
    http://www.tranexp.com/win/JavaScript-enabling.htm

    Please email us at help@smugmug.com if you continue to have the issue.

    Cheers,

    I've just tested and passed all the tests on that link.

    Are you able to use the link to my pages?
  • mrehermreher Registered Users Posts: 4 Beginner grinner
    edited April 24, 2008
    Photos not showing during first cycle.
    I had no problem running IE 7. Looked great. I am having the same problem.
  • carolinecaroline Registered Users Posts: 1,302 Major grins
    edited April 24, 2008
    LPC wrote:
    Every time I go to my pages I cannot get the pictures to load the first time. If I go back and try again then the circle with the spinning arrows appears in the top left corner and it works after a pause, but never the first time and I'm starting to get kind of annoyed by it. I thought this had been fixed a little while ago but it hasn't.

    http://laurencecounter.smugmug.com/Other

    I've tried resizing the images, I've tried changing the Theme - nothing seems to work. It does this on my work and home PC and has been reported by friends and colleagues.

    Work - Win XP Pro, ie7
    Home WinXP Home - ie7

    Please can someone take a look for me.


    All fine and speedy here - FFox and Safari, on mac


    Caroline
    Mendip Blog - Blog from The Fog, life on the Mendips
    www.carolineshipsey.co.uk - Follow me on G+

    [/URL]
  • LPCLPC Registered Users Posts: 481 Major grins
    edited April 24, 2008
    9 times out of 10 it just stops with the message (1 item remaining) Waiting for http: ......
    If I click on Home on that page and then try again, it works every time. This has been happening for several weeks now and I'm struggling to come up with anything I've changed in that time.

    I should just add that I spent much of yesterday afternoon browsing other peoples sites and could not recreate this problem on any of theirs.
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited April 24, 2008
    Could you try running a speedtest for us? Go here:
    http://smugmug.speedtest.net
    We are the San Jose pyramid. Please let us know what the results are.

    Additionally, a traceroute would be helpful to give us some details on your connection.
    Try these instructions to run a traceroute on a PC:
    http://www.smugmug.com/gallery/2959046
    That will help us see if and where any problems may be.

    To run a traceroute on a Mac, follow the instructions here:
    http://www.smugmug.com/gallery/3073291
    Copy and paste the results to us in an email.

    Sebastian
    Sebastian
    SmugMug Support Hero
  • LPCLPC Registered Users Posts: 481 Major grins
    edited April 24, 2008
    rainforest1155 wrote:
    Could you try running a speedtest for us? Go here:
    http://smugmug.speedtest.net
    We are the San Jose pyramid. Please let us know what the results are.

    Additionally, a traceroute would be helpful to give us some details on your connection.
    Try these instructions to run a traceroute on a PC:
    http://www.smugmug.com/gallery/2959046
    That will help us see if and where any problems may be.

    To run a traceroute on a Mac, follow the instructions here:
    http://www.smugmug.com/gallery/3073291
    Copy and paste the results to us in an email.

    Sebastian


    OK Sebastian, here we go

    Speedtest -

    263503622.png

    Traceroute -

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\Laurence>tracert www.smugmug.com
    Tracing route to www.smugmug.com [63.81.134.23]
    over a maximum of 30 hops:
    1 <1 ms <1 ms <1 ms voyager220v.home [192.168.1.1]
    2 20 ms 19 ms 20 ms esr7.faraday2.broadband.bt.net [217.47.45.146]
    3 19 ms 21 ms 20 ms 217.47.45.13
    4 20 ms 23 ms 20 ms 217.41.177.9
    5 35 ms 20 ms 19 ms 217.41.177.66
    6 20 ms 24 ms 20 ms 217.41.177.78
    7 20 ms 20 ms 20 ms 217.41.177.54
    8 21 ms 20 ms 21 ms 217.47.166.98
    9 22 ms 19 ms 20 ms core2-pos5-2.faraday.ukcore.bt.net [194.72.4.53]
    10 20 ms 20 ms 21 ms core2-pos0-1-1-0.ilford.ukcore.bt.net [62.6.204.
    81]
    11 21 ms 21 ms 21 ms core2-pos9-1.telehouse.ukcore.bt.net [194.74.65.
    118]
    12 20 ms 20 ms 20 ms manchester-core2-fe51.mdip.bt.net [195.99.125.66
    ]
    13 95 ms 99 ms 99 ms tge7-2.fr3.lga.llnw.net [69.28.171.125]
    14 94 ms 99 ms 99 ms tge2-4.fr3.iad.llnw.net [69.28.171.157]
    15 94 ms 97 ms 99 ms ve5.fr4.iad.llnw.net [69.28.171.214]
    16 113 ms 109 ms 114 ms tge1-2.fr4.atl1.llnw.net [69.28.172.33]
    17 110 ms 112 ms 109 ms ve5.fr3.atl1.llnw.net [68.142.119.193]
    18 134 ms 130 ms 130 ms tge1-3.fr4.dal.llnw.net [69.28.172.61]
    19 131 ms 129 ms 129 ms ve5.fr3.dal.llnw.net [69.28.171.105]
    20 163 ms 157 ms 167 ms tge1-2.fr3.phx2.llnw.net [69.28.171.129]
    21 157 ms 157 ms 159 ms tge1-1.fr3.phx1.llnw.net [69.28.171.97]
    22 167 ms 167 ms 176 ms tge1-2.fr3.lax.llnw.net [69.28.171.82]
    23 173 ms 176 ms 174 ms ve6.fr4.lax.llnw.net [69.28.171.206]
    24 176 ms 176 ms 187 ms tge1-3.fr3.sjc.llnw.net [69.28.171.118]
    25 180 ms 179 ms 179 ms smugmug.ge3-1.fr3.sjc.llnw.net [208.111.152.78]
    26 178 ms 175 ms 175 ms api.smugmug.com [63.81.134.23]
    Trace complete.
    C:\Documents and Settings\Laurence>
  • LPCLPC Registered Users Posts: 481 Major grins
    edited April 26, 2008
    Did any of those results help?
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited April 27, 2008
    The results do show some of the numbers going up and down accross the test. That is not suposed to happen. The numbers should steadily go up over the course of the hops. When the numbers are not steadily increasing that indicates a problem.

    Can you run another test for us. This one helps detect packet loss.

    You go here:
    http://www.dslreports.com/linequality
    Sign up and run the test. Registration there is free. After you run the test, copy the link to the results for us. That will let us know if there is an issue with the line preventing photos from arriving to our servers. Email us the link to the results when you get them.

    You can email the results to us here:
    SmugMug Support Hero
    http://help.smugmug.com
  • LPCLPC Registered Users Posts: 481 Major grins
    edited April 27, 2008
    Thank you. I've emailed a link to the results.
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