Cannot upload ?? Help!

net1994

So...I go into the gallery I want to upload pics to. Select 'Add Photos +.' After a moment I get to a generic smugmug blank page. It is all black and only contains the header and smugmug footer. Nothing else-mostly blank and black filled page.

The same thing happens in IE and FireFox. I thought maybe a Java issue and removed and reinstalled Java. Nope. I cleared out all temp files and disabled all pop-up blockers. Still the same issue.

Anyone have any ideas? Vexing!

devbobo

Hey Net,

Are you trying to upload into an existing gallery or creating a new one ?

Cheers,

David

Andy

net1994 wrote:

So...I go into the gallery I want to upload pics to. Select 'Add Photos +.' After a moment I get to a generic smugmug blank page. It is all black and only contains the header and smugmug footer. Nothing else-mostly blank and black filled page.

The same thing happens in IE and FireFox. I thought maybe a Java issue and removed and reinstalled Java. Nope. I cleared out all temp files and disabled all pop-up blockers. Still the same issue.

Anyone have any ideas? Vexing!

Have you got any 3rd party security going on that might be blocking ActiveX or Java?

I just checked your site, and uploading with FF2 or IE is working fine for me.

You can try this link as well:

http://upload.smugmug.com/photos/add.mg?AlbumID=4806395&nocookies=true

and see if you can use one of the other uploaders, okay?

Let us know, thanks.

net1994

Andy wrote:

Have you got any 3rd party security going on that might be blocking ActiveX or Java?

I just checked your site, and uploading with FF2 or IE is working fine for me.

You can try this link as well:

http://upload.smugmug.com/photos/add.mg?AlbumID=4806395&nocookies=true

and see if you can use one of the other uploaders, okay?

Let us know, thanks.

Hi All,

I do not use any antispyware/virus software and my xp firewall is off. I tried again on the link above and the only method I can upload with is 'Send to smugmug' bulk uploader. I added *.smugmug.com to my trusted sites in IE. BTW, I am trying to upload to an existing gallery.

Does this info help out at all?

Andy

net1994 wrote:

Hi All,

I do not use any antispyware/virus software and my xp firewall is off. I tried again on the link above and the only method I can upload with is 'Send to smugmug' bulk uploader. I added *.smugmug.com to my trusted sites in IE. BTW, I am trying to upload to an existing gallery.

Does this info help out at all?

Something very strange going on, we'll need to trouble shoot this at our help desk with you. Please write our heroes, and reference this thread, I'll get a specialist involved with you.

richW

net1994 wrote:

So...I go into the gallery I want to upload pics to. Select 'Add Photos +.' After a moment I get to a generic smugmug blank page. It is all black and only contains the header and smugmug footer. Nothing else-mostly blank and black filled page.

The same thing happens in IE and FireFox. I thought maybe a Java issue and removed and reinstalled Java. Nope. I cleared out all temp files and disabled all pop-up blockers. Still the same issue.

Anyone have any ideas? Vexing!

Received your last email and I'm having my partners take a look. Will email you back