page load issues

Addman8Addman8 Registered Users Posts: 91 Big grins
edited April 27, 2008 in SmugMug Support
Can someone please tell me if they are having periodic issues with pages not loading? It has been happening with my site WAY TOO OFTEN as of late. It is happening on multiple browsers and platforms.

Please advise. It is disgusting me to have to tell clients that I don't know what the problem is...


thanks,
matt

www.mattaddington.com
Matt Addington
Photography & Design
Minnesota
www.mattaddington.com

Comments

  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited April 27, 2008
    Addman8 wrote:
    Can someone please tell me if they are having periodic issues with pages not loading? It has been happening with my site WAY TOO OFTEN as of late. It is happening on multiple browsers and platforms.

    Please advise. It is disgusting me to have to tell clients that I don't know what the problem is...


    thanks,
    matt

    www.mattaddington.com

    I see two javascript errors in your page. You should probably fix those and then see if you are still having problems.
    --John
    Homepage • Popular
    JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
     Always include a link to your site when posting a question
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 27, 2008
    Hi Matt, your pages come up instantly for me - I'm in NY on Cablevision ISP.

    How about some diagnostics:

    http://smugmug.speedtest.net
    We are the San Jose pyramid. Please let us know what the results are.

    A traceroute from you to us will help:


    http://smugmug.jot.com/WikiHome/Traceroute%20PC
    http://smugmug.jot.com/WikiHome/Connection/Traceroute%20Mac


    Thanks!

    PS: I notice you made the "SmugMug" in your footer about 2px in height, please remove that formatting so that it is the normal size, thank you thumb.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Addman8Addman8 Registered Users Posts: 91 Big grins
    edited April 27, 2008
    Hmmm...

    here's what I got on the diagnostic:
    264720455.png

    Here is the traceroute:
    Traceroute has started ...

    traceroute to hera.smugmug.com (63.81.134.23), 64 hops max, 40 byte packets
    1 192.168.1.1 (192.168.1.1) 7.359 ms 3.446 ms 4.188 ms
    2 10.51.224.1 (10.51.224.1) 12.345 ms 18.222 ms 13.092 ms
    3 er1rosemn.roch.mn.charter.com (24.159.193.65) 11.241 ms 11.602 ms 9.845 ms
    4 172.18.153.105 (172.18.153.105) 27.156 ms 13.241 ms 13.021 ms
    5 172.18.160.53 (172.18.160.53) 13.299 ms 13.008 ms 17.502 ms
    6 199.s9-1-0.mpls-cust2.mpls.uswest.net (216.160.63.49) 17.626 ms 14.307 ms 14.518 ms
    7 * * cer-core-01.inet.qwest.net (67.14.8.202) 34.933 ms
    8 chp-brdr-02.inet.qwest.net (205.171.139.114) 54.139 ms 188.915 ms 204.060 ms
    9 ge4-10-1000m.ar2.dca3.gblx.net (64.208.110.61) 31.890 ms 40.330 ms 31.850 ms
    10 smugmug.gigabitethernet3-35.ar2.sjc2.gblx.net (64.214.196.246) 71.893 ms 70.310 ms 87.099 ms
    11 lb1.sv1.smugmug.net (63.81.134.57) 70.267 ms 81.321 ms 80.464 ms
    12 lb1.sv1.smugmug.net (63.81.134.57) 69.151 ms !H 77.645 ms !H 84.154 ms !H


    I am not sure how I changed that 2px smugmug thing in my footer. I think it looks dumb anyway. I will have to fish around for that setting.

    thanks,
    matt
    Andy wrote:
    Hi Matt, your pages come up instantly for me - I'm in NY on Cablevision ISP.

    How about some diagnostics:

    http://smugmug.speedtest.net
    We are the San Jose pyramid. Please let us know what the results are.

    A traceroute from you to us will help:


    http://smugmug.jot.com/WikiHome/Traceroute%20PC
    http://smugmug.jot.com/WikiHome/Connection/Traceroute%20Mac


    Thanks!

    PS: I notice you made the "SmugMug" in your footer about 2px in height, please remove that formatting so that it is the normal size, thank you thumb.gif
    Matt Addington
    Photography & Design
    Minnesota
    www.mattaddington.com
  • Addman8Addman8 Registered Users Posts: 91 Big grins
    edited April 27, 2008
    AHHHHHHHHHHHHHHHH!?!?!?! Now my header is not showing up!??! Andy, can you see it? Also, I change the footer size to 100% and it's huge...then I change it to 60% like the rest of my text and you can't even read "smugmug"....thoughts?
    Addman8 wrote:
    Hmmm...

    here's what I got on the diagnostic:
    264720455.png

    Here is the traceroute:
    Traceroute has started ...

    traceroute to hera.smugmug.com (63.81.134.23), 64 hops max, 40 byte packets
    1 192.168.1.1 (192.168.1.1) 7.359 ms 3.446 ms 4.188 ms
    2 10.51.224.1 (10.51.224.1) 12.345 ms 18.222 ms 13.092 ms
    3 er1rosemn.roch.mn.charter.com (24.159.193.65) 11.241 ms 11.602 ms 9.845 ms
    4 172.18.153.105 (172.18.153.105) 27.156 ms 13.241 ms 13.021 ms
    5 172.18.160.53 (172.18.160.53) 13.299 ms 13.008 ms 17.502 ms
    6 199.s9-1-0.mpls-cust2.mpls.uswest.net (216.160.63.49) 17.626 ms 14.307 ms 14.518 ms
    7 * * cer-core-01.inet.qwest.net (67.14.8.202) 34.933 ms
    8 chp-brdr-02.inet.qwest.net (205.171.139.114) 54.139 ms 188.915 ms 204.060 ms
    9 ge4-10-1000m.ar2.dca3.gblx.net (64.208.110.61) 31.890 ms 40.330 ms 31.850 ms
    10 smugmug.gigabitethernet3-35.ar2.sjc2.gblx.net (64.214.196.246) 71.893 ms 70.310 ms 87.099 ms
    11 lb1.sv1.smugmug.net (63.81.134.57) 70.267 ms 81.321 ms 80.464 ms
    12 lb1.sv1.smugmug.net (63.81.134.57) 69.151 ms !H 77.645 ms !H 84.154 ms !H


    I am not sure how I changed that 2px smugmug thing in my footer. I think it looks dumb anyway. I will have to fish around for that setting.

    thanks,
    matt
    Matt Addington
    Photography & Design
    Minnesota
    www.mattaddington.com
  • twincitiesphototwincitiesphoto Registered Users Posts: 137 Major grins
    edited April 27, 2008
    I've been noticing problems today as well - sometimes only have the thumbnails on the page load or when I update a captoin it just takes forever to save the changes - I should mention it's specific to smugmug - other webpages are loading fine - but smugmug seems to stall out at times for some reason.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 27, 2008
    twincitiesphoto wrote:
    I've been noticing problems today as well - sometimes only have the thumbnails on the page load or when I update a captoin it just takes forever to save the changes -
    You both are Minnesotans... what ISP do you use please?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • SteveMSteveM Registered Users Posts: 482 Major grins
    edited April 27, 2008
    Addman8 wrote:
    Hmmm...

    here's what I got on the diagnostic:
    264720455.png

    Here is the traceroute:
    Traceroute has started ...

    traceroute to hera.smugmug.com (63.81.134.23), 64 hops max, 40 byte packets
    1 192.168.1.1 (192.168.1.1) 7.359 ms 3.446 ms 4.188 ms
    2 10.51.224.1 (10.51.224.1) 12.345 ms 18.222 ms 13.092 ms
    3 er1rosemn.roch.mn.charter.com (24.159.193.65) 11.241 ms 11.602 ms 9.845 ms
    4 172.18.153.105 (172.18.153.105) 27.156 ms 13.241 ms 13.021 ms
    5 172.18.160.53 (172.18.160.53) 13.299 ms 13.008 ms 17.502 ms
    6 199.s9-1-0.mpls-cust2.mpls.uswest.net (216.160.63.49) 17.626 ms 14.307 ms 14.518 ms
    7 * * cer-core-01.inet.qwest.net (67.14.8.202) 34.933 ms
    8 chp-brdr-02.inet.qwest.net (205.171.139.114) 54.139 ms 188.915 ms 204.060 ms
    9 ge4-10-1000m.ar2.dca3.gblx.net (64.208.110.61) 31.890 ms 40.330 ms 31.850 ms
    10 smugmug.gigabitethernet3-35.ar2.sjc2.gblx.net (64.214.196.246) 71.893 ms 70.310 ms 87.099 ms
    11 lb1.sv1.smugmug.net (63.81.134.57) 70.267 ms 81.321 ms 80.464 ms
    12 lb1.sv1.smugmug.net (63.81.134.57) 69.151 ms !H 77.645 ms !H 84.154 ms !H


    I am not sure how I changed that 2px smugmug thing in my footer. I think it looks dumb anyway. I will have to fish around for that setting.

    thanks,
    matt
    Hey Matt,

    Your bandwidth and speedtest look just fine. There is some real oddness with your trace though. Seems to start off great, but then you start dropping packets and your ping spikes at hop #7 and 8. Pretty funky, and could mean line trouble outside, or hardware issues. Can you run a line quality test for us to take a peek at?

    http://www.dslreports.com/linequality
    Sign up and run the test. Registration there is free. After you run the test, copy the link to the results for us.

    This might reveal your IP, so if you're more comfortable, drop us a line at the the help desk with the results instead. We'll get you on the right path.
    Steve Mills
    BizDev Account Manager
    Image Specialist & Pro Concierge

    http://www.downriverphotography.com
Sign In or Register to comment.