Having printing problems from smugmug

dank-photo

I've been having problems with printing a couple pictures from the wedding I shot...I realized that the couple I was having trouble with were .png files, but when I replaced them with jpg files a few days ago, the message still comes up that they are not a printable image type. Should I delete and reload them instead of replacing? Any help would be appreciated. Thanks.


-DK

Andy

dank-photo wrote:

I've been having problems with printing a couple pictures from the wedding I shot...I realized that the couple I was having trouble with were .png files, but when I replaced them with jpg files a few days ago, the message still comes up that they are not a printable image type. Should I delete and reload them instead of replacing? Any help would be appreciated. Thanks.


-DK

Hi, could you link us to the images in question please?

dank-photo

here ya go

http://dank-photo.smugmug.com/gallery/4903629_KdHYW#292737102_xgVCC-A-LB

Andy

dank-photo wrote:

here ya go

http://dank-photo.smugmug.com/gallery/4903629_KdHYW#292737102_xgVCC-A-LB

Hello, the file is still a png. Save it as a JPG and you can print it....

dank-photo

I have saved it as a jpg, and re-uploaded it using the replace tool...and the file name says it's a jpg in my folder though...should I delete it and re-upload it instead of using the replace tool?

Andy

dank-photo wrote:

I have saved it as a jpg, and re-uploaded it using the replace tool...and the file name says it's a jpg in my folder though...should I delete it and re-upload it instead of using the replace tool?

I pulled it off as an original file, it's a png. Sure, reupload as a new file... let's see that link.

dank-photo

here's the new link...I think it worked now. Thanks for the help.

http://dank-photo.smugmug.com/gallery/4903629_KdHYW#311258578_xMJg9-A-LB