Cant see my galleries

ktilleyktilley Registered Users Posts: 3 Beginner grinner
edited June 20, 2008 in SmugMug Support
:dunno I have been using smugMug for over a year but in the last couple of days when I try to access my galleries they do not show up. Any ideas?

Comments

  • AllenAllen Registered Users Posts: 10,015 Major grins
    edited June 20, 2008
    ktilley wrote:
    ne_nau.gif I have been using smugMug for over a year but in the last couple of days when I try to access my galleries they do not show up. Any ideas?
    Welcome to Dgrin wave.gif

    Got a link to your site so we can check?
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • ktilleyktilley Registered Users Posts: 3 Beginner grinner
    edited June 20, 2008
    Yep--guess that would help. I am a newbie after all!:D

    http://ktilley.smugmug.com/

    Kim
  • AllenAllen Registered Users Posts: 10,015 Major grins
    edited June 20, 2008
    ktilley wrote:
    Yep--guess that would help. I am a newbie after all!:D

    http://ktilley.smugmug.com/

    Kim
    I can see them using Firefox and IE6, try clearing your SmugMug cookies and cache.

    http://www.smugmug.com/gallery/3232576

    To clear your cache in Internet Explorer 7, click on "Tools". It's in the top right corner of the browser. Then select "Internet Options". That's going to open a new window with some options. Make sure that the "General" tab is selected. Then click on "Delete..." under the Browsing History section. That will bring up another window. Locate the "Delete Files..." button and click on that.


    http://www.smugmug.com/gallery/3232532

    To clear your cookies in Internet Explorer 7, click on "Tools". It's in the top right corner of the browser. Then select "Internet Options". That's going to open a new window with some options. Make sure that the "General" tab is selected. Then click on "Delete..." under the Browsing History section. That will bring up another window. Locate the "Delete Cookies..." button and click on that. That will remove all the cookies from your browser.

    http://www.smugmug.com/gallery/3232615

    To clear your cache in Firefox on Windows, click on "Tools". Then select "Clear Private Data..." There will be a new window pop up. Make sure that the Cache check box is checked and click on the "Clear Private Data Now" button.

    http://www.smugmug.com/gallery/3232610

    To clear your cookies in Firefox on Windows, click on "Tools". Then select "Clear Private Data..." There will be a new window pop up. Make sure that the Cookies check box is checked and click on the "Clear Private Data Now" button.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • ktilleyktilley Registered Users Posts: 3 Beginner grinner
    edited June 20, 2008
    That did the trick! clap.gif Thanks so much for the help. Is this just a fluke or something I should do on a more regular basis?

    Kim
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