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My domain stopped working

CamerahogCamerahog Registered Users Posts: 3 Beginner grinner
edited June 21, 2008 in SmugMug Support
I signed up for a new domain through the smugmug domains by godaddy, it worked for about an hour today and then stopped. I called there helpline and they said it was a smugmug problem. I have verified that the cname and even a record are in their and correct as well as routed the control panel to point appropriately. any help would be appreciated.

www.sincereimage.com
sincereimagephotography.smugmug.com

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 21, 2008
    Camerahog wrote:
    I signed up for a new domain through the smugmug domains by godaddy, it worked for about an hour today and then stopped. I called there helpline and they said it was a smugmug problem. I have verified that the cname and even a record are in their and correct as well as routed the control panel to point appropriately. any help would be appreciated.

    www.sincereimage.com
    sincereimagephotography.smugmug.com

    Hi, when I ping www.sincereimage.com there's no response, telling me that there's no CNAME set up at all :(

    Write our help desk, ATTN: Doc, and our specialist will get you sorted out no trouble.
    Andy

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    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited June 21, 2008
    Do send me an email on the help desk. We can get this figured out.

    Make sure to check the spelling of the domain name. I have seen this same result when the domain was not spelled right.
    SmugMug Support Hero
    http://help.smugmug.com
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