my video does not load/work anymore

DJKennedyDJKennedy Registered Users Posts: 555 Major grins
edited July 3, 2008 in SmugMug Support
Just noticed that a visitor had tried to check out my 'video' (made from still photos).

Apparently it does not work any more? :huh

Would this be an issue created by some changes by SM? Cus I know I never made any changes to the file.

Tried to load it with FF3 and IE 6. Seemed to work last week when I checked it out.

link to the gallery.

Thanks
http://www.djkennedy.com

What did Cinderella say when she left the photo shop? "One day my prints will come."

Comments

  • DJKennedyDJKennedy Registered Users Posts: 555 Major grins
    edited June 27, 2008
    No SM gurus in today?
    http://www.djkennedy.com

    What did Cinderella say when she left the photo shop? "One day my prints will come."

  • brjphotobrjphoto Registered Users Posts: 168 Major grins
    edited June 27, 2008
    DJKennedy wrote:
    Just noticed that a visitor had tried to check out my 'video' (made from still photos).

    Apparently it does not work any more? eek7.gif

    Would this be an issue created by some changes by SM? Cus I know I never made any changes to the file.

    Tried to load it with FF3 and IE 6. Seemed to work last week when I checked it out.

    link to the gallery.

    Thanks

    Mine quit working when I downloaded FF3. The video still works fine at my office where I am forced to use IE6. There is probably a FireFox plugin that we need to download and install to get it working again.
  • DJKennedyDJKennedy Registered Users Posts: 555 Major grins
    edited June 27, 2008
    brjphoto wrote:
    Mine quit working when I downloaded FF3. The video still works fine at my office where I am forced to use IE6. There is probably a FireFox plugin that we need to download and install to get it working again.


    Hmmm.....it isnt working on this computer using FF3 or IE6...I'm going to redownload and reinstall quicktime...see if that helps.

    Although I am noticing using IE6, that I get some odd (square) charactors where the spaces go between the words on the gallery description.
    http://www.djkennedy.com

    What did Cinderella say when she left the photo shop? "One day my prints will come."

  • DJKennedyDJKennedy Registered Users Posts: 555 Major grins
    edited June 27, 2008
    DJKennedy wrote:
    Hmmm.....it isnt working on this computer using FF3 or IE6...I'm going to redownload and reinstall quicktime...see if that helps.

    Although I am noticing using IE6, that I get some odd (square) charactors where the spaces go between the words on the gallery description.

    Works using FF2 and does NOT work with IE6 on another computer. headscratch.gif
    http://www.djkennedy.com

    What did Cinderella say when she left the photo shop? "One day my prints will come."

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 27, 2008
    Playing fine here DJ.

    Please do all steps in the full screen slideshow thread sticky in this forum. That will help you troubleshoot, thanks! Report the results, and thanks in advance for your patience.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • DJKennedyDJKennedy Registered Users Posts: 555 Major grins
    edited June 27, 2008
    Andy wrote:
    Playing fine here DJ.

    Please do all steps in the full screen slideshow thread sticky in this forum. That will help you troubleshoot, thanks! Report the results, and thanks in advance for your patience.

    "slideshow" thread? This will address my video issue? headscratch.gif

    I'll check it out...


    Its not the slideshow as you load the main page - its the video I made in that one gallery that isnt working
    http://www.djkennedy.com

    What did Cinderella say when she left the photo shop? "One day my prints will come."

  • SheafSheaf Registered Users, SmugMug Product Team Posts: 775 SmugMug Employee
    edited June 27, 2008
    DJKennedy wrote:
    "slideshow" thread? This will address my video issue? headscratch.gif

    I'll check it out...


    Its not the slideshow as you load the main page - its the video I made in that one gallery that isnt working

    If you're on Windows, the video plays in Flash. Our slideshow is also done in Flash, so the same basic troubleshooting steps apply.

    In FF3, we currently have a conflict with a plugin, Ad-blocker, that is wreaking havoc with our Flash stuff. If you have Ad-blocker running, can you try completely disabling it from the Add-ons menu?
    SmugMug Product Manager
  • brjphotobrjphoto Registered Users Posts: 168 Major grins
    edited June 27, 2008
    Sheaf wrote:
    If you're on Windows, the video plays in Flash. Our slideshow is also done in Flash, so the same basic troubleshooting steps apply.

    In FF3, we currently have a conflict with a plugin, Ad-blocker, that is wreaking havoc with our Flash stuff. If you have Ad-blocker running, can you try completely disabling it from the Add-ons menu?

    That might be my problem. I'll disable adblocker when I get home and give it another try.
  • DJKennedyDJKennedy Registered Users Posts: 555 Major grins
    edited June 27, 2008
    Sheaf wrote:
    If you're on Windows, the video plays in Flash. Our slideshow is also done in Flash, so the same basic troubleshooting steps apply.

    In FF3, we currently have a conflict with a plugin, Ad-blocker, that is wreaking havoc with our Flash stuff. If you have Ad-blocker running, can you try completely disabling it from the Add-ons menu?

    Thanks Sheaf - I actually already disabled, AND uninstalled Ad-blocker - didnt help.

    MUST be FF3.
    http://www.djkennedy.com

    What did Cinderella say when she left the photo shop? "One day my prints will come."

  • DJKennedyDJKennedy Registered Users Posts: 555 Major grins
    edited June 27, 2008
    DJKennedy wrote:
    Thanks Sheaf - I actually already disabled, AND uninstalled Ad-blocker - didnt help.

    MUST be FF3.

    removing all add-ons worked.

    Removing (uninstalling) Ad-blocker did not help.
    http://www.djkennedy.com

    What did Cinderella say when she left the photo shop? "One day my prints will come."

  • ShortyR19ShortyR19 Registered Users Posts: 1 Beginner grinner
    edited July 3, 2008
    +1
    I was having issues with video after installing FF3. Disabling Adblock (through FF, not just temporarily disabling through the adblock menu) did the trick for me.

    Is this an issue with the add-on or something in the way SmugMug handles video?
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