New cart is soooooo slllllllloooooowwwww

Oakley

I'm trying to purchase about 30 shots from my new site and the cart page is taking a long long time to load and/or process. If I was a client, I would have abandoned ship a while ago.

Anyone else having this problem? Is it a new cart thing, an old cart thing, or just a cart thing?

Andy

Ryan, ouch - we're pretty sure that the new cart is actually a whole lot faster than the olde cart.

Something else is going on with your connection to us. Please email our heroes and let us help.

bwg

Oakley wrote:

I'm trying to purchase about 30 shots from my new site and the cart page is taking a long long time to load and/or process. If I was a client, I would have abandoned ship a while ago.

Anyone else having this problem? Is it a new cart thing, an old cart thing, or just a cart thing?

Ryan,

where exactly is it taking a long time? After you click the cart icon? The cart page comes up but you don't see anything? Going from step to step in the cart?

Oakley

Oh sorry Andy --- didn't mean to give you bad publicity - but I guess that is how that all read. Yikes. Sorry about that.

BWG - The cart is slow when I re-enter it after I've already loaded it with a bunch (~30) photos. Sometimes it hangs and hangs so I close it down. Just now, I closed it down, reopend a new FF browser tab and went back in - and it loaded up nice and quick.

Anything else you need from me to help you guys - just let me know.

Again, I'll watch how I say things here in dgrin. I love my smugmug and don't want to hurt it's beautiful reputation as a leader in customer satisfaction.

Cheers,

bwg

Oakley wrote:

Oh sorry Andy --- didn't mean to give you bad publicity - but I guess that is how that all read. Yikes. Sorry about that.

BWG - The cart is slow when I re-enter it after I've already loaded it with a bunch (~30) photos. Sometimes it hangs and hangs so I close it down. Just now, I closed it down, reopend a new FF browser tab and went back in - and it loaded up nice and quick.

Anything else you need from me to help you guys - just let me know.

Again, I'll watch how I say things here in dgrin. I love my smugmug and don't want to hurt it's beautiful reputation as a leader in customer satisfaction.

Cheers,

Is this a repeatable thing? How are you putting items in your cart?

When you say re-enter...you already have ~30 items in there, you're browsing galleries and you click the cart icon in the header?

I'm curious if you have any extensions or anything running in firefox? Going back into the cart should be FASTER than going in the first time. Very much so actually.

Andy

Oakley wrote:

Oh sorry Andy --- didn't mean to give you bad publicity - but I guess that is how that all read. Yikes. Sorry about that.

Hah don't worry about that at all We aren't.

We just want to get you fast again!