SM slow for anyone else?

brandofamily

SM seems very slow that last 2 days? Is it my server or something within SM?

urbanaries

brandofamily wrote:

SM seems very slow that last 2 days? Is it my server or something within SM?

having same slowness problem today.....esp with this set of galleries:
www.lynnehulbert.com/king

ZippyV

Very slow for me too. Also, several times have clicked on one of the photo tools to use it, such as delete, and nothing happens.

jamesl

brandofamily wrote:

SM seems very slow that last 2 days? Is it my server or something within SM?

Yes, I am getting very poor response times on my site http://www.langfordphotography.com. I'm trying to narrow down if it is something on my side.

James

Hylander

Yes - It's horrible for me as well. I was trying to work on my site and it's just taking too long to get anything done.

docwalker

Hi folks, can I get you to run a traceroute for us? That will help us see where the problem might be.

Go here while logged into your site http://www.smugmug.com/homepage/traceroute.mg

Send us the results on the help desk so that we can take a look. Be sure to reference this thread so we know why you are sending the test results.

The sorcerers are looking at the site to make sure nothing is going on with our end.

--Doc

SunGlo

docwalker wrote:

Hi folks, can I get you to run a traceroute for us? That will help us see where the problem might be.

Go here while logged into your site http://www.smugmug.com/homepage/traceroute.mg

Send us the results on the help desk so that we can take a look. Be sure to reference this thread so we know why you are sending the test results.

The sorcerers are looking at the site to make sure nothing is going on with our end.

--Doc

Doc,

I can connect right up to my website's homepage, but when I attempt to go to one of my galleries it just sits there for a long period of time before it finally connects.

Phil

I ran the trace route. Do I need to send you the results?

docwalker

SunGlo wrote:

Do I need to send you the results?

SunGlo

docwalker wrote:

It's on the way. The way the results email was worded I thought the help desk automatically received a copy. Sorry...

docwalker

We do, but they are tied to your account. We would have to go into each account and some dgrin users do not reference their sites.

Thanks for sending it.

jamesl

docwalker wrote:

--Doc

Tracert email sent. My results from a command prompt driven tracert were much different than the ones from the web site.

James

docwalker

jamesl wrote:

My results from a command prompt driven tracert were much different than the ones from the web site.

That is because it is from your computer to our servers. Different routes are used so the results will be different. The website test is from our servers to you.

Thanks for the traceroute.

SunGlo

docwalker wrote:

We do, but they are tied to your account. We would have to go into each account and some dgrin users do not reference their sites.

Thanks for sending it.

No problem. For the record, my official URL is www.sunglo.smugmug.com. Since I'm one of the ones that didn't mention it. OOPS!

I don't know if this will help, but I started to upload five images and that seems to be running normally.

ZippyV

Done. Results on their way.

Just for the heck of it, I timed how long it took to delete a photo from my gallery... almost 2 minutes!

glasgowman

Trace results sent

docwalker wrote:

Hi folks, can I get you to run a traceroute for us? That will help us see where the problem might be.

Go here while logged into your site http://www.smugmug.com/homepage/traceroute.mg

Send us the results on the help desk so that we can take a look. Be sure to reference this thread so we know why you are sending the test results.

The sorcerers are looking at the site to make sure nothing is going on with our end.

--Doc

Trace done and results sent to help desk

jtbarrett

Extremely slow for me as well. (http://jeloba.smugmug.com)

- Jeff

Iberios

Unresponsive and Cropping Problem
Unfortunately I have to agree, the site is being very unresponsive since yesterday :cry. Any ideas on what is causing the issues? Also, wanted to mention that the response time is causing photos to not load in the new cropping tool....makes ordering really tuff. See attached screen capture from IE 6.


Any help would be greatly appreciated,
Paul
Centreville Dance Academy
http://gallery.centrevilledance.com

jeffreaux2

Accessing my galleries is slow to impossible as well. C'mon smug....get it straight!

LPC

SunGlo wrote:

Doc,

I can connect right up to my website's homepage, but when I attempt to go to one of my galleries it just sits there for a long period of time before it finally connects.

Phil

Same for me. I uploaded some new images yesterday and when I went to see how they looked later in the day they took forever to show up. I thought it might just be because they were new but on checking my other galleries yesterday and today and looking at some of the other sites mentioned in this thread I've come to the conclusion that everything is slooow, no matter what you look at.

Tracert email sent

www.laurencecounter.com

Iberios

Cropping Issue Update!!!

Iberios wrote:

Unfortunately I have to agree, the site is being very unresponsive since yesterday :cry. Any ideas on what is causing the issues? Also, wanted to mention that the response time is causing photos to not load in the new cropping tool....makes ordering really tuff. See attached screen capture from IE 6.


Any help would be greatly appreciated,
Paul
Centreville Dance Academy
http://gallery.centrevilledance.com

===========================================

Just figured out that if I am logged in as my pro account I have no trouble with the image loading into the new cropping tool. However, my customers are not able to see the photo in the new cropping tool (i.e. they are not logged into the system) It seems this is not necessarily related to the speed issue we are all seeing.

I have been getting a significant number of client complaints. Any help with the issue would be greatly appreciated.

thanks,
Paul

bwg

Iberios wrote:

===========================================

Just figured out that if I am logged in as my pro account I have no trouble with the image loading into the new cropping tool. However, my customers are not able to see the photo in the new cropping tool (i.e. they are not logged into the system) It seems this is not necessarily related to the speed issue we are all seeing.

I have been getting a significant number of client complaints. Any help with the issue would be greatly appreciated.

thanks,
Paul

paul, whats the link to an image you're having troubles with?

(nice to see another NOVA'er here )

Iberios

bigwebguy wrote:

paul, whats the link to an image you're having troubles with?

(nice to see another NOVA'er here )

===============================================

Sorry for taking so long, couldn't seem to remember how to grab the image name. It appears my site hacking disabled the share photo button, go figure. Anyhow, here's the link to one of the photos: http://gallery.centrevilledance.com/photos/329454612_SpeCb-L.jpg

Let me know if there is anything I else I can help with or info I can provide.

That's funny I didn't realize you worked out of the NOVA area. Love the work you guys have done on the new interface. Being a software developer I can really appreciate the streamlined appearance and all the complexity it hides? Keep up the good work....

Ooops forgot to give you my smug url, here it is: cda.smugmug.com thanks

greyalofus

same for me - has anyone sent smug an email?

gluwater

greyalofus wrote:

same for me - has anyone sent smug an email?

We see everything! The help desk and developers are aware of this thread and are keeping an eye on things. Does anyone have any specific pages that are loading slowly or more details than "SmugMug is slow".

jeffreaux2

Everything is slow for me...even the flash slideshow on my homepage takes awhile to load...and video is too slow to play without choppy playback.

rchisum

After browsing popular photos, several sites, and even Help and Dgrin, everything seems sluggish on my end. Both IE and Firefox.

J Winn

rchisum wrote:

After browsing popular photos, several sites, and even Help and Dgrin, everything seems sluggish on my end. Both IE and Firefox.

Ditto.