Site Loading Slow?

l4pi · March 12, 2009

Smugmug is loading very slow. I'm on a 20 MG cable modem and all other sites are loading quickly.

docwalker · March 12, 2009

I am sorry to hear that your connection is running slow. Try this speed test to see what it shows.

Go here:
http://smugmug.speedtest.net

We are the Yellow San Jose pyramid. Please let us know what the results are.

Also. We've got a handy tool to help us see the connection quality between you and SmugMug. Go here:
http://www.smugmug.com/homepage/traceroute.mg
You will see the results on your screen and also receive an email with the results that you can send to us.

Keep in mind that every site on the internet you visit takes different routes. You can have trouble with one route that does not effect others. SmugMug has been very fast for me this morning from my home in Virginia.

Mike Kalcevic · March 12, 2009

l4pi wrote:

Smugmug is loading very slow. I'm on a 20 MG cable modem and all other sites are loading quickly.

Mine's going extremely slow as well... was working fine earlier this morning...

docwalker · March 12, 2009

Mike, please try the same tests for me. Send me the results here or on the help desk.

docwalker · March 12, 2009

Ok, I am starting to see some speed issues now as well. As are others heros on the help desk. I will be checking and reporting to the engineers if needed. Hopefully this is just temporary.

l4pi · March 12, 2009

docwalker wrote:

I am sorry to hear that your connection is running slow. Try this speed test to see what it shows.

Go here:
http://smugmug.speedtest.net

We are the Yellow San Jose pyramid. Please let us know what the results are.

http://www.speedtest.net/result/428153337.png

Running trace now

docwalker · March 12, 2009

What makes mine worse is that Comcast is giving me really bad problems at the same time...
266.374 ms !X 88.944 ms !X 89.735 ms !X that is never a good sign for your local last hop in a traceroute.

l4pi · March 12, 2009

Trace completed

docwalker · March 12, 2009

l4pi results? I need to see them to see if I can figure out what the problem might be.

l4pi · March 12, 2009

docwalker wrote:

l4pi results? I need to see them to see if I can figure out what the problem might be.

no email from smugmug yet, but this is what the screen shows....

1 10.27.3.3 (10.27.3.3) 0.130 ms 0.085 ms 0.105 ms
2 r3.smugmug.net (208.79.45.3) 10.299 ms 11.285 ms 0.981 ms
3 r2-ge07.sv1.smugmug.net (10.1.1.1) 2.287 ms r2.smugmug.net (208.79.45.2) 0.873 ms r2-ge07.sv1.smugmug.net (10.1.1.1) 10.661 ms
4 ge-6-9.car3.SanJose1.Level3.net (4.71.112.9) 1.120 ms 1.148 ms 0.936 ms
5 vlan99.csw4.SanJose1.Level3.net (4.68.18.254) 12.967 ms 1.423 ms 13.671 ms
6 ae-94-94.ebr4.SanJose1.Level3.net (4.69.134.253) 1.731 ms 11.456 ms 2.005 ms
7 ae-2.ebr4.NewYork1.Level3.net (4.69.135.186) 76.229 ms 70.340 ms 70.463 ms
8 ae-74-74.csw2.NewYork1.Level3.net (4.69.134.118) 70.893 ms 86.441 ms 71.669 ms
9 ae-73-73.ebr3.NewYork1.Level3.net (4.69.134.101) 73.984 ms 80.191 ms 72.377 ms
10 ae-3-3.ebr2.Washington1.Level3.net (4.69.132.89) 76.160 ms 76.188 ms 76.111 ms
11 ae-62-62.csw1.Washington1.Level3.net (4.69.134.146) 87.284 ms ae-82-82.csw3.Washington1.Level3.net (4.69.134.154) 87.163 ms ae-92-92.csw4.Washington1.Level3.net (4.69.134.158) 76.176 ms
12 ae-4-99.edge3.Washington1.Level3.net (4.68.17.212) 75.947 ms ae-1-69.edge3.Washington1.Level3.net (4.68.17.20) 76.689 ms 76.361 ms
13 CHARTER-COM.edge3.Washington1.Level3.net (4.59.144.2) 85.914 ms 86.363 ms 85.636 ms
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l4pi · March 12, 2009

oops. missed the email but it shows the same

docwalker · March 12, 2009

Are things still slow for you? They seem back to normal for me. Your test looks normal to me.

l4pi · March 12, 2009

Seems to be back to normal.

Thanks for working on it.

docwalker · March 12, 2009

I did not make any changes. It appears to have corrected itself. I will keep an eye on things to see if it happens again.

l4pi · March 12, 2009

Must be a full moon.... Hotmail servers just crashed...:D

Site Loading Slow?

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